Abstract: An apparatus for performing multiple and varied processing and sorting procedures on mixed mailpieces of varied sizes in a single pass is provided. The apparatus further provides a user interface so that as few as a single user can perform the multi-task processing and sorting of mixed and non-machineable mailpieces. Also provided are related methods for performing in a single pass with as few as a single operator multiple processing and sorting steps on mixed mailpieces primarily with the purpose of rehabilitating and improving the characteristics of the mailpieces for the purpose of subsequent high speed processing.

Abstract: A method and call center system monitors performance of agents in a call center. A call is received within a call center and has a plurality of agents, an automatic call distributor (ACD) server for routing calls to individual agents based on the proficiency skills of the agents, an interactive voice response (IVR) server, and in one aspect, a structured query language (SQL) server having a historical database. The requested type of service is determined and the call routed to an agent based on the requested type of service. After the call between an agent and caller is completed, the call is transferred to the IVR server and responses are solicited from the caller to allow the caller to rate the performance of the call center and agent. In the event that a response is indicative of a poor rating of an agent in the call center, the caller is transferred to a supervisor at a supervisor stations for personal questioning of the caller.

Abstract: A thermoplastic conformal tool/vacuum bag that is structured to substantially conform to a surface or a cavity in a composite structure is placed proximate to a uncured composite member to fabricate a composite structure. External heat and external pressure are applied to cure the member. The conformal thermoplastic tool/vacuum bag is removed from the cured assembly by reheating, if necessary, to facilitate removal of the tool/vacuum bag.

Abstract: A method and system of configuring the scripting of a call center includes an interactive voice response (IVR) server and automatic call distributor (ACD) server and associated graphical user interface contained on a computer screen of an ACD manager that is loaded on a call center computer. A script editor window is displayed as a result of user input as part of a graphical user interface for the call center. The script editor window includes a script display area. Script icons are representative of ACD and IVR scripting actions and are dragged from an action toolbar into the script display area. The script icons are linked based on user input in the order which represents the IVR and ACD scripting within the call center.