Patents Represented by Attorney, Agent or Law Firm John C. Moran
  • Patent number: 8285338
    Abstract: Alerting a calling party of a delay before an incoming call will be answered by a user of a called telecommunication terminal. The incoming call is answered by the telecommunication terminal or a switching system to which the telecommunication terminal is connected in response to an input from the user when the telecommunication terminal is not engaged in another call. An audio path of the answered call is muted from communication with the user. A message is transmitted to the calling party where the message is selected by the user.
    Type: Grant
    Filed: March 27, 2004
    Date of Patent: October 9, 2012
    Assignee: Avaya Inc
    Inventor: Julian James Orbach
  • Patent number: 8286233
    Abstract: A method and apparatus prevent eavesdropping via a computer by detecting and alerting if more than one authorized driver is controlling a interface circuit that is providing audio or video input information. Further, prevention is performed by detecting and alerting if more than one authorized application programming interface is receiving audio or video input information from an authorized driver. Also, prevention is performed by detecting and alerting if more than one authorized software application is receiving audio or video input information from an authorized driver. In addition, prevention is performed by detecting and alerting upon first receipt of audio or visual information by an authorized software application via an authorized application programming interface and authorized driver.
    Type: Grant
    Filed: March 19, 2005
    Date of Patent: October 9, 2012
    Assignee: Avaya Inc.
    Inventors: Simon Boland, Jonathan R. Yee-Hang Choy, Paul Thomas McNamara
  • Patent number: 8281353
    Abstract: A method and apparatus for transmitting audio information and digital images via a wireless switching network by performing the operations of starting a photo or audio session by a digital camera or audio appliance; connecting the digital camera or audio appliance to a wireless telecommunication terminal; reserving bandwidth on the wireless switching network; transmitting digital images or audio information between the digital camera or audio appliance and a centralized database via a first path on the wireless switching network; and establishing a second path for transmission of digital images or audio information upon the first path being interrupted using the reserved bandwidth for the second path.
    Type: Grant
    Filed: September 29, 2004
    Date of Patent: October 2, 2012
    Assignee: Avaya Inc.
    Inventors: Lisa Kerry Bjornseth, David Lee Chavez, Jr., Mahesh Narasimhan, Timothy Mark Larison
  • Patent number: 8275106
    Abstract: A method and apparatus manage conference calls by receiving for each of participants a participant access code to identify a subconference call to which each of participants is assigned; forming a conference call of all participants; initiating subconference calls by a host of the conference call; transferring each of the participants into a subconference call identified by the participant access code of each of the participants; re-initiating the conference call by the host; and re-forming all of the participants back into the conference call.
    Type: Grant
    Filed: January 11, 2007
    Date of Patent: September 25, 2012
    Assignee: Avaya Inc.
    Inventor: Peter Donald Runcie
  • Patent number: 8229145
    Abstract: A method and apparatus configure a handheld audio device to communicate audio information by identifying an ear being used with the handheld audio device and by configuring the handheld audio device in response to the ear identification to communicate audio information to the ear. The identification may use sonic or visual techniques to identify the ear.
    Type: Grant
    Filed: September 5, 2007
    Date of Patent: July 24, 2012
    Assignee: Avaya Inc.
    Inventors: Marc William Joseph Coughlan, Alexander Quentin Forbes, Ciaran Gannon, Paul Roller Michaelis, Peter Donald Runcie, Ralph Warta
  • Patent number: 8213316
    Abstract: A method and apparatus control effects of packet transmission delay on recorded audio information by determining if received audio information is to be used for a real time conversation or to be recorded; using a first size of jitter buffer upon the determined use being for the real time conversation; and using a second size of jitter buffer upon the determined use being to record the audio information whereby the second size of jitter buffer is larger than the first size of jitter buffer.
    Type: Grant
    Filed: September 14, 2006
    Date of Patent: July 3, 2012
    Assignee: Avaya Inc.
    Inventors: Christopher Reon Gentle, Julian James Orbach, Alastair Rankine
  • Patent number: 8210848
    Abstract: A method and apparatus provide feedback of facial expressions of participants during communication by capturing facial expressions of participants; extracting facial information from the captured facial expressions; transmitting the extracted facial information to communication terminals; and displaying the transmitted facial information by the communication terminals in a symbolic form.
    Type: Grant
    Filed: March 7, 2005
    Date of Patent: July 3, 2012
    Assignee: Avaya Inc.
    Inventors: Alexander John Gray Beck, Colin Blair, Andrew W. Lang, Paul Thomas McNamara, Paul Roller Michaelis, David Preshan Thambiratnam, James K. Wan
  • Patent number: 8107596
    Abstract: A method and apparatus for providing on-hold information to a telecommunication terminal that has been placed on-hold during a telecommunication call by receiving a message designating that the telecommunication terminal is to be placed on-hold from a far-end of the telecommunication call, and transmitting an on-hold message to the user of the telecommunication terminal where the on-hold message is selected by the user and generated at a near-end of the telecommunication call.
    Type: Grant
    Filed: December 29, 2005
    Date of Patent: January 31, 2012
    Assignee: Avaya Inc.
    Inventors: Christopher Reon Gentle, Lisa Yoshiko Kawahara, Ashis Kumar Maity, Michael John Thomas
  • Patent number: 8077852
    Abstract: A conference manager establishes and controls a conference and subconferences for a plurality of telecommunication terminals so as to reduce telecommunication costs by establishing the conference and dynamically placing telecommunication terminals geographically located with conference or isolated remote telecommunication terminals geographically located remote from the conference into the conference. The conference manager requests that other conference managers establish subconferences to conference together remote telecommunication terminals that are geographically located together. The conference manager requests that the other conference managers extend these subconferences to the conference. Further, the conference manager controls the other conference managers to interconnect the subconferences if the conference manager determines that communicating cost can be lowered by interconnecting two or more of the subconferences.
    Type: Grant
    Filed: May 7, 2008
    Date of Patent: December 13, 2011
    Assignee: Avaya Inc.
    Inventors: Sreerupa Das, ShengXiang Gui, Ashis Maity, Joseph McCabe, Michael J. Thomas
  • Patent number: 8036682
    Abstract: A call center allows a customer to select the type of callback service which the customer wishes the call center to utilize when placing a call back to the customer. The call center then tests for the presence of a device specified by the customer. When the presence of the device is detected on an Internet/network, the call center will place a call to the customer via a device specified by the customer. Also, a call center allows a user to select the type of callback service which the customer wishes to use for a later communication with the call center. When the call center has the capability of providing the selected type of callback service, the call center indicates this capability by publishing a service presence. A customer device detects the published service presence and alerts the customer who establishes communication with the callback center.
    Type: Grant
    Filed: June 5, 2007
    Date of Patent: October 11, 2011
    Assignee: Avaya Inc.
    Inventors: Sheldon Davis, Andrew D. Flockhart, Robert C. Steiner
  • Patent number: 7984294
    Abstract: A method and apparatus determine a trust level of a path through a plurality of routers by an endpoint by transmitting a path setup message requesting a path reservation for a first path through a subset of the routers, by receiving in response to transmission of the path setup message a trust level message containing trust level information inserted by each router in the first path through the subset, and by evaluating the inserted trust level information to determine if the first path has a sufficient trust level. Another method and apparatus gather trust level information from a router by receiving a trust level message into which a trust level of the router can be inserted, by inserting trust level information of the router into the trust level message, and by re-transmitting the trust level message on a designated path.
    Type: Grant
    Filed: April 14, 2005
    Date of Patent: July 19, 2011
    Assignee: Avaya Inc.
    Inventors: Christopher Michael Goringe, Muneyb Minhazuddin, Alexander Martin Scholte, James Schreuder
  • Patent number: 7940702
    Abstract: A method and apparatus exchange information within a predefined group of telecommunication terminals with each of the group being utilized by a user by forming a voice message by one of the group; communicating the voice message to the remainder of the group via instant message communication; and converting the instant message communication to a voice conferencing communication that includes all members of the group that remained part of the instant message communication.
    Type: Grant
    Filed: September 23, 2005
    Date of Patent: May 10, 2011
    Assignee: Avaya Inc.
    Inventors: Christopher J. Donley, Torbert G. Shipley
  • Patent number: 7933391
    Abstract: A method and apparatus for emergency message delivery from an emergency center by receiving an incoming call from the emergency center for a first telecommunication terminal that is engaged in a telecommunication call with a second telecommunication terminal; identifying the emergency center; receiving an emergency message from the emergency center; recording an audio portion of the emergency message; alerting a user of the first telecommunication terminal of the recorded audio portion of the emergency message during the telecommunication call; detecting a signal from the first telecommunication terminal indicating that the user wants to hear the recorded audio portion of the emergency message; and transmitting the recorded audio portion of the emergency message to the first telecommunication terminal during the telecommunication call upon detection of the signal.
    Type: Grant
    Filed: May 1, 2006
    Date of Patent: April 26, 2011
    Assignee: Avaya Inc.
    Inventors: Christopher Reon Gentle, Lisa Yoshiko Kawahara, Ashis Kumar Maity, Michael John Thomas
  • Patent number: 7865172
    Abstract: A method and apparatus protect data stored in a device by storing data from the device on a backup system upon the device being connected to the backup system; detecting that the device has been lost or stolen; encrypting a set of data stored on the device that has not been stored on the backup system using an encryption key based on another set of data stored on the device and also stored on the backup system; and deleting the other set of data and encryption key from the device.
    Type: Grant
    Filed: June 20, 2006
    Date of Patent: January 4, 2011
    Assignee: Avaya Inc.
    Inventors: Colin Blair, Kevin Chan, Christopher Reon Gentle, Neil Hepworth, Andrew W. Lang
  • Patent number: 7844454
    Abstract: Utilizing individual voice recognition units for each speaker in a conference to perform automatic transcription of that speaker's contribution to the conference. The output of each of the voice recognition units is then merged on a time basis to produce a textual transcription of the entire telecommunication conference call.
    Type: Grant
    Filed: March 18, 2003
    Date of Patent: November 30, 2010
    Assignee: Avaya Inc.
    Inventors: Scott David Coles, Christopher Reon Gentle, Christopher Michael Goringe, Rodney Harrison, Julian James Orbach
  • Patent number: 7843899
    Abstract: An apparatus and method use logical network connections to telephones interconnected by the network to obtain the call status information and then to convert the call status information to audio information that is presented to the user.
    Type: Grant
    Filed: September 20, 2002
    Date of Patent: November 30, 2010
    Assignee: Avaya Inc.
    Inventor: David Ray Burritt
  • Patent number: 7809125
    Abstract: A method and apparatus route telecommunication calls in a communication system based on media type by detecting a requirement for a special media type for a telecommunication call; and selecting a subset of a plurality of gateways wherein only the subset of gateways is capable of providing communication for the special media type.
    Type: Grant
    Filed: September 1, 2005
    Date of Patent: October 5, 2010
    Assignee: Avaya Inc.
    Inventors: Gordon Richards Brunson, Paul Roller Michaelis
  • Patent number: 7783022
    Abstract: An apparatus and method utilize information gathered by the telecommunication terminals that are part of the telecommunication conference to assist in the identification of the speaker at any point in time during a telecommunication conference.
    Type: Grant
    Filed: April 9, 2004
    Date of Patent: August 24, 2010
    Assignee: Avaya Inc.
    Inventors: Dylan Jay, Rohan Lenard
  • Patent number: 7768930
    Abstract: A method and apparatus tests a packet switching system by requesting one of a plurality of tests on the packet switching system via a telecommunication terminal; performing the requested one of the plurality of tests on the packet switching system; and presenting results of the performed one of the plurality of tests on the telecommunication terminal.
    Type: Grant
    Filed: September 17, 2004
    Date of Patent: August 3, 2010
    Assignee: Avaya Inc
    Inventor: Alexander Martin Scholte
  • Patent number: 7764782
    Abstract: A method and apparatus route telecommunication calls depending on a detected approach of a user towards a telecommunication device.
    Type: Grant
    Filed: March 30, 2005
    Date of Patent: July 27, 2010
    Assignee: Avaya Inc.
    Inventors: Marc William Joseph Coughlan, Alexander Quentin Forbes, Julian James Orbach, Peter Donald Runcie, Alexander Martin Scholte, Ralph Warta