Patents Represented by Law Firm Klarquist Sparkman Campbell Leigh & Whintson
  • Patent number: 5802526
    Abstract: Interactive voice response systems (IVRS) are used as interfaces at a wide variety of support and information retrieval centers. A caller who contacts in IVRS-equipped support center can choose to have the voice information contained in the IVRS menus displayed graphically on the caller's communications terminal. The graphical display allows a caller to navigate up and down in the IVRS menus, skipping intermediate steps that would be required making responses to voice queries. In one embodiment the Hyper Text Markup Language (HTML) is used to produce the graphical display. The HTML data also contains a pre-defined protocol used to display IVRS menus. The graphical display of IVRS menus saves callers time, and displays IVRS information more quickly and thoroughly than could be done with voice. Graphical display of IVRS menus also saves support costs since a caller may find desired information without interaction with support center personal.
    Type: Grant
    Filed: April 18, 1996
    Date of Patent: September 1, 1998
    Assignee: Microsoft Corporation
    Inventors: Philip E. Fawcett, Christopher Blomfield-Brown, Clifford P. Strom
  • Patent number: PP10802
    Abstract: A new and distinct Asiatic Lily Hybrid for the garden having upright, multicolored flowers which form a striking pattern of pink to red-purple with a light eye and maroon brushmarks and spots.
    Type: Grant
    Filed: August 25, 1997
    Date of Patent: February 23, 1999
    Assignee: Cebeco Lilies, Inc.
    Inventors: Donald L. Egger, Teresa Pankiewicz-Leap