Abstract: Systems and methods for recording a communication session between a customer and an agent are provided. In this regard, a representative method comprises: routing a media stream associated with the communication session based on information corresponding to routing criteria, wherein the routing criteria include call control protocols or policies; receiving the media stream associated with the communication session from the customer center communication system; and recording the received media stream.

Abstract: Weather forecasting systems and methods for deriving and producing very short-term weather forecasts. Weather data and forecast information maybe input to derive very short-term weather forecasts in the 0-6 hour time frame. The system and methods include an expert system employing a hybrid or blending of forecasting approaches, with dynamic or intelligent arbitration of the different numerical, statistical, and human-driven techniques to produce more accurate weather forecasts for very short-term time periods. A calibration or internal verification against ground truth may be run independently with a time lag to produce more accurate future predictions of atmospheric state. The systems and methods may run in modes that produce either high resolution weather forecasts in the short-term period of 0-6 hours or a combination of synthetic, real-time weather observations/conditions and high resolution, short-term weather forecasts.

Abstract: Events associated with recorded data exchanged between at least one user and at least one server are presented to a user. A set of events associated with the recorded data is defined, and each event within the set is represented by an event identifier, e.g., a time stamp. Each event identifier is associated with portions of the recorded data that correspond to the event represented by the event identifier. An event is selected for presentation by selecting the event identifier associated with a portion of the data that corresponds to that event.

Abstract: Events associated with recorded data exchanged between at least one user and at least one server are presented to a user. A set of events associated with the recorded data is defined, and each event within the set is represented by an event identifier, e.g., a time stamp. Each event identifier is associated with portions of the recorded data that correspond to the event represented by the event identifier. An event is selected for presentation by selecting the event identifier associated with a portion of the data that corresponds to that event.

Abstract: Data exchanged between at least one server and at least one user is intercepted in a capturing module that operates independently from the server and the user. A copy of the intercepted data is stored in a database. The intercepted data that is destined for the server is forwarded to the server, or the intercepted data that is destined for the user is forwarded to the user. The intercepting and storing are performed transparently to the user. Interception of data may be performed continuously, and storing of data may be performed during a predetermined time window or at predetermined time intervals. The intercepted data may include events, attributes, images, user identifications, requests, and/or responses. Only a predetermined portion of the data and/or data that satisfies predefined rules is stored. The user may be a web server or a web browser, and the server may be a web server. The data may be exchanged in the form of an Internet protocol and assembled into a web page view for the user.

Abstract: A system for regulating the temperature of multiple areas within a facility using multiple energy savings devices (ESD) that each regulate the temperature of individual rooms or areas within a facility having a central heating and cooling plant. The device includes a fan and thermostats to control the temperature in each room. A first thermostat is located within the energy savings device to activate a fan only when a baseboard-heating element, cooling element or conduit provides a pre-selected sufficient temperature level range to activate a fan. Another thermostat is located remotely in each room and communicates to each ESD to deactivate the fan when the temperature in any room exceeds or is less than the desired temperature level. The desired temperature level may be higher or lower than a main thermostat setting that controls the central heating and cooling plant, in accordance with a heating or cooling mode, respectively.

Abstract: An energy savings device (ESD) for regulating the temperature of individual rooms or areas within a facility having a central heating and cooling plant. The device includes a fan and thermostats to control the temperature in each room. A first thermostat is located within the energy savings device to activate a fan only when a baseboard-heating element, cooling element or conduit provides a pre-selected sufficient temperature level range to activate a fan. Another thermostat is located remotely in each room and communicates to each ESD to deactivate the fan when the temperature in any room exceeds or is less than the desired temperature level. The desired temperature level may be higher or lower than a main thermostat setting that controls the central heating and cooling plant, in accordance with a heating or cooling mode, respectively.

Abstract: A signal monitoring apparatus and method involving devices for monitoring signals representing communications traffic, devices for identifying at least one predetermined parameter by analyzing the context of the at least one monitoring signal, a device for recording the occurrence of the identified parameter, a device for identifying the traffic stream associated with the identified parameter, a device for analyzing the recorded data relating to the occurrence, and a device, responsive to the analysis of the recorded data, for controlling the handling of communications traffic within the apparatus.