Patents Represented by Attorney Lawrence Aaronson, PC

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  • System and method for analysing communications streams
    Patent number: 7587041
    Abstract: Systems and methods for analyzing communications of a contact center are provided. A representative system incorporates a graphical user interface operative to display information corresponding to a communication of the contact center, the graphical user interface being configured to display the information such that different portions of the communication are visually distinguished from each other.
    Type: Grant
    Filed: December 1, 2006
    Date of Patent: September 8, 2009
    Assignee: Verint Americas Inc.
    Inventor: Christopher Douglas Blair