Abstract: Systems and methods are disclosed for an integrated process for optimizing operations at a contact center. In one embodiment, the method comprises: defining contact center business goals; planning at least one campaign to implement the goals; scheduling and deploying a workforce in accordance with the campaign to produce agent-customer interactions; measuring agent performance on the interactions to produce quality metrics; analyzing the metrics to produce a rating; combining quality metrics to produce performance indicators; and using the performance indicators in the planning step of a second campaign or another iteration of the first campaign.

Abstract: The systems and methods described herein provide a notification engine that facilitates integration of solutions for performing workforce management, quality monitoring, e-learning, performance management, and analytics functionality. The notification engine facilitates combining quality monitoring/call recording with performance management and e-learning functionality as a unified integrated solution. The combination can be delivered through a single platform and enables users to gain more insight and make smarter decisions faster about sales, service, and overall operations. This takes customer center tools beyond the traditional “suite” approach to a true single workforce optimization platform.

Abstract: Technologies for efficient synchronous replication across heterogeneous storage nodes can provide the performance of high-speed storage units while leveraging low-cost and high-capacity backup storage units within the same system. The performance of low-cost, high-capacity hard disks may be improved by initially storing data into sequential physical locations. A sequential journal of I/Os may be used in a replicated secondary node to allow for rapid completion of I/Os. A separate background process can later scatter the sequentially logged I/O data into its proper location for storage. A programmable n-way router can be configured to route I/Os as needed to improve overall performance of the storage unit. A secondary node log device can also be used to provide continuous data protection (CDP). Lastly, packetizing together I/Os prior to delivery to a secondary node may reduce interrupts and context switches in the primary node, thereby improving performance of the storage system.

Abstract: Systems and methods are disclosed for an optimizing operations at a contact center. In one embodiment, an integrated contact center comprises: a workforce manager comprising a scheduler and a tracking function; and a lesson assignment function configured to receive at least one indicator of performance of the agent, and further configured to assign a lesson to the agent based on the at least one indicator.

Abstract: A rotatable building structure that comprises: a vertically extending building having one or more floors; a fixed core support for supporting the building, located substantially centrally beneath the building; a rotatable annular drive system for rotating the building, located lower than the building and with its centre substantially aligned with the vertical centerline of the building, the system having an upper surface and a planar lower surface; and a fixed outer support, located beneath the annular drive system, the support having a planar upper surface that contacts the planar lower surface of the annular drive system; wherein at least one of the lower surface of the annular drive system and the upper surface of the fixed outer support is a bearing material, permitting rotation of the annular drive system over the fixed outer support, such that the annular drive system is rotated via a planar to planar bearing system.

Abstract: Included are embodiments for providing communications data. At least one embodiment of a method receiving data associated with a communications session, the communications session including a first communications stream and a second communications stream, wherein the first communications stream and the second communications stream are received in a receiving order and recording at least a portion of the communications session. Some embodiments include receiving a request to provide, from the recording, at least a portion of the first communications stream in a visual format and providing at least a portion of the first communications stream in the visual format.

Abstract: The present invention relates to a method for producing herpes simplex virus (HSV) amplicon particles which includes co-transfecting a host cell with the following: (i) an amplicon vector comprising an HSV origin of replication, an HSV cleavage/packaging signal, and a heterologous transgene expressible in a patient, (ii) one or more vectors individually or collectively encoding all essential HSV genes but excluding all cleavage/packaging signals, and (iii) a vhs expression vector encoding a virion host shutoff protein; and then isolating HSV amplicon particles produced by the host cell, the HSV amplicon particles including the transgene. Also disclosed are a system and a kit for preparing HSV amplicon particles, HSV amplicon particles prepared according to the process of the present invention, and their use.

Abstract: A process for separating a cell type from a mixture of cell types by electrophoresis comprising providing a sample containing a mixture of cell types to a sample chamber of membrane-based electrophoresis apparatus adapted to separate cells and applying an electric potential causing at least one cell type in the sample to be separated from other cells in the sample.

Abstract: Methods for treating cell proliferative disorders by administering virus to proliferating cells having an activated Ras-pathway are disclosed. The virus is administered so that it ultimately directly contacts proliferating cells having an activated Ras-pathway. Proliferative disorders include but are not limited to neoplasms. The virus is selected from modified adenovirus, modified HSV, modified vaccinia virus and modified parapoxvirus orf virus. Also disclosed are methods for treating cell proliferative disorders by further administering an immunosuppressive agent.

Abstract: Implants and methods for bone treatment, preferably minimally invasive treatment, including repositioning of vertebrae may comprise insertion of a bobbin having a wire, string, thread or band, coiled around the bobbin. During coiling, the diameter of the bobbing/band complex may increase. Such increase in diameter can push against the inner side of the endplates of the vertebral body, and augment the vertebral body to its original height. The implant may also take the form of a coiled sleeve which when inserted into the vertebral body is uncoiled. The force of the uncoiling sleeve pushes against the inner side of the endplates of the vertebral body, restoring the vertebral body to its original height.

Abstract: Boot consolidation based on writeable volume snapshots can leverage flexible mappings of snapshot dependencies. Such flexible mappings can be established by relating sequence numbers associated with various volume snapshots and can provide for an arbitrarily complex mapping to support a potentially unlimited number of writable snapshots in potentially any dependency configuration. Additionally, the pinning of volumes can provide support for chains of snapshots to depend from snapshots within other chains of snapshots. Merge agents can operate with writable snapshots and boot consolidation to provide system-wide updates where security patches, upgrades, and application software may be applied to a group of servers or a group of users in an efficient fashion.

Abstract: Methods for treating proliferative disorders, by administering reovirus to a Ras-mediated proliferative disorder, are disclosed. The reovirus is administered so that it ultimately directly contacts ras-mediated proliferating cells. Proliferative disorders include but are not limited to neoplasms. Human reovirus, non-human mammalian reovirus, and/or avian reovirus can be used. If the reovirus is human reovirus, serotype 1 (e.g., strain Lang), serotype 2 (e.g., strain Jones), serotype 3 (e.g., strain Dearing or strain Abney), as well as other serotypes or strains of reovirus can be used. Combinations of more than one type and/or strain of reovirus can be used, as can reovirus from different species of animal. Either solid neoplasms or hematopoietic neoplasms can be treated.

Abstract: An antibody of the invention interacts with human DR5 to produce agonistic or antagonistic effects downstream of the receptor including inhibition of cell proliferation and apoptosis. Nucleic acid sequences and amino acid sequences of anti-DR5 antibodies have been elucidated and vectors and cells containing and expressing these sequences have been generated. Methods and uses for the antibodies are detailed including treatment of apoptosis-related disease and treatment of dysregulated cell growth.

Abstract: A recording system that includes software configured to enable a first guest operating system to function in a virtual machine operating environment, a first recording software enabled to function by the first guest operating system, at least one processor, and at least one communication interface configured to receive first data corresponding to a first contact corresponding to a first contact center agent. The at least one processor is instructed by the first recording software to cause the first data to be stored in memory.

Abstract: Methods for treating proliferative disorders, by administering reovirus to a Ras-mediated proliferative disorder, are disclosed. The reovirus is administered so that it ultimately directly contacts ras-mediated proliferating cells. Proliferative disorders include but are not limited to neoplasms. Human reovirus, non-human mammalian reovirus, and/or avian reovirus can be used. If the reovirus is human reovirus, serotype 1 (e.g., strain Lang), serotype 2 (e.g., strain Jones), serotype 3 (e.g., strain Dearing or strain Abney), as well as other serotypes or strains of reovirus can be used. Combinations of more than one type and/or strain of reovirus can be used, as can reovirus from different species of animal. Either solid neoplasms or hematopoietic neoplasms can be treated.

Abstract: Technologies are described herein for high-performance and space efficient journaling mechanisms. A journal queue can buffer incoming I/O operations. The queue can be read by a journal write module. The journal write module can form metadata headers to store into the journal along with each I/O operation. Compound metadata headers may be formed for multiple I/O operations and the combination of multiple I/O operations may be efficiently stored to the journal as one journal write. Multiple journal entries may be written into the journal in parallel while maintaining the sequential ordering of the journal. A queue depth threshold can be established for determining if journal entries should be combined into compound entries or not. Multiple concurrent readers can support continuous data protection, and various data replication features. Each reader can be represented as a reader pointer and a journal writer can invalidate reader pointers when related data is overwritten.

Abstract: Camera calibration for a particular camera is automated based on line segments derived from historical data of images passing within that camera's view. Objects having a stable history of orientation are selected for conversion to line segments. A model is derived that fits the way most of the objects behave. The model is specific for the camera supplying the historical data and is specific for the location and position of the camera in that location. The model is able to predict how an object would appear at different locations in the scene and can be applied to data collected by that camera in that location in the future. Outputs include internal camera parameters, a vertical vanishing point and horizontal vanishing line, an equation of the floor and height of objects touching the floor relative to the average person height in the calibration video data.

Abstract: A method, system, apparatus, and computer-readable medium are provided for storing data at a virtual tape library (“VTL”) computer or server. According to one method, a VTL computer maintains one or more storage volumes for use by initiators on an array of mass storage devices. Space on each of the volumes is allocated using thin provisioning. The VTL computer may also include a cache memory that is at least the size of a full stripe of the array. Write requests received at the VTL computer are stored in the cache memory until a full stripe of data has been received. Once a full stripe of data has been received, the full stripe of data is written to the array at once. The array utilized by the VTL computer may include a hot spare mass storage device. When a failed mass storage device is identified, only the portions of the failed device that have been previously written are rebuilt onto the hot spare. The array may be maintained using RAID-5.

Abstract: A speech analyzer is integrated or otherwise coupled to an audio player. The speech analyzer is used to identify recorded communication sessions in accordance with a search criterion. A search criterion may be spoken or otherwise communicated to the speech analyzer. Results generated by the speech analyzer are converted into visual information that is presented to a user of the speech analyzer. Results generated by the speech analyzer can be cached for real-time user review while the speech analyzer processes additional stored conversations.

Abstract: Techniques for continuous data protection can include creating snapshots of one or more underlying storage volumes upon specific file system events. Generating snapshots upon every file close event can protect the files in a storage system by keeping a snapshot of every version or modification of each file. Removal of redundant snapshots can mitigate the impact on storage capacity associated with creating these large numbers of volume snapshots upon each file close event. Additionally, file closure lists can be employed to allow generating snapshots only when a previously closed file is reopened. Such an approach can protect the previous version of a file prior to the opening of a new version of the file. Such an approach can also mitigate storage capacity impact without the creation of redundant snapshots.