Abstract: A remote user interface provided for accessing diagnostic information from reprographic equipment, thereby enabling display of service and fault history and allowing manipulation of diagnostic routines by emulation or mimicking of the user interface commands of the user interface associated with the faulted machine. As a result, service personnel can remotely access a faulted machine and manipulate it via its diagnostic system or diagnostic system that can emulate its diagnostic systems to allow improved preparation for service calls and the lessening of broken service calls for lack of appropriate service information, replacement parts or test equipment.