Abstract: Method, apparatus, and computer-readable media for minimizing the risk of fraudulent access to call center resources. The invention described herein provides a method of minimizing fraudulent access to call center resources, with the method including at least the following. One or more authenticated biometric samples are associated with at least one person. The person then submits at least one test biometric sample during a login process to obtain authorization to access to call center resources, for example, to process telephone calls or to receive training. This test biometric sample is captured and the differences between the test biometric sample and the one or more authenticated biometric samples is quantified. Depending on the degree of difference between the at least one authenticated biometric sample and the test biometric sample, the person's request for authorization to access call center resources is dispositioned.

Abstract: An automated method for conducting an outdial telephone campaign, with the method comprising at least the following. At least one target telephone number is selected from a plurality of target telephone numbers, and the at least one target telephone number is dialed. A status resulting from the dialing is identified, including receiving an indicator signal, such as an SIT tone, resulting from the dialing of the at least one target telephone number and a message associated with the indicator signal, and automatically converting the message to a text equivalent. The status is associated with the at least one target telephone number. The above steps are repeated until the outdial campaign is complete. Apparatus, systems, and computer- or machine-readable media for performing the above method are also disclosed.

Abstract: Method, apparatus, and computer-readable media for minimizing the risk of fraudulent receipt of telephone calls. The invention described herein provides a method of minimizing fraudulent receipt of telephone calls, with the method including at least the following. One or more authenticated voice samples are associated with at least one person. The person then submits at least one test voice sample during a login process to obtain authorization to receive telephone calls. This test voice samples is captured and the differences between the test voice sample and the one or more authenticated voice samples is quantified. Depending on the degree difference between the at least one authenticated voice sample and the test voice sample, the person's request for authorization to receive telephone calls or training is dispositioned. Apparatus and computer-readable media to realize the above function are also provided herein.

Abstract: A system for providing, via a network, emulation of a console of a first computer system on a second, remotely located computer system on the network comprises an adapter card installed in the first computer system and a client program executing on the remotely located computer system. The adapter card comprises a local bus that interfaces to an input/output bus of the first computer system when the adapter card is connected to the first computer system, a graphics controller coupled to the local bus that interacts with the first computer system to generate a representation of a console screen of the first computer system, a network interface controller coupled to the local bus that provides a connection to the network, and a processor coupled to the local bus that determines changes in the representation of the console screen of the first computer system and that transmits information about the changes to the remotely located computer system via the network interface controller.

Abstract: A door for a computer cabinet and method of constructing the same, with the door comprising a panel that is manufactured from a planar material, that has a corrugated cross-sectional profile, and that defines a plurality of perforations. The panel is adapted for attachment to the computer cabinet.

Abstract: A verification system for obtaining, storing and providing access to information regarding a commitment or position of an individual or entity. In one embodiment the verification system comprises an interactive voice response system or computer program interface capable of obtaining and recording information regarding any of a number of commitments from an individual or entity, such as a commitment to change long distance telephone service providers. The verification system comprises a voice response unit configured to query pertinent information from an individual and record the responses to the queries in a digital format. Upon completion of a successful session, the voice response unit forwards the recorded responses confirming consent, to a storage device, such as a computer server. As desired, the recorded responses can be retrieved from the server by telephone or computer for verification of the consent, commitment, or position of the individual or entity.

Abstract: In a heterogeneous computer system including at least one Client CPU, at least one Server CPU and a common memory disposed therebetween for storing first and second operating systems that control operation of the Client and Server CPUs, respectively. There is provided Client and Server Programs, both of which are stored in the same common memory. The Client Program is executed by the Client CPU and the Server Program is executed by the Server CPU. A method and system is disclosed wherein the Server Program is adapted for making function calls to the Client Program and the Client Program is adapted for returning results of the called function to the Server Program. The Server Program includes Procedures for invoking a Client Program function, converting parameters and result data from a format compatible with the first operating system to one compatible with the second operating system.

Abstract: The disclosed data compressor receives an input stream of data characters and provides a corresponding stream of output codes. The compressor generates a sequence of numerically increasing output codes corresponding to numerically increasing contiguous segments of a detected run of the same data character. Non-run characters of the input stream are transmitted directly in synchronism with incrementing the codes of the code sequence. In one embodiment, the number of characters in the run segments are stored together with the respective codes representing the segments. In later encounters of a previously processed run, the stored data is accessed and the stored codes corresponding to the run segments are output as appropriate.

Abstract: In order to overcome the situation in magnetic tape drives, where an unload command would wipe-out the tape statistics so that no data would then be available which would indicate errors and other tape defects, there has been developed a system and method which permits the retrieval and storage of tape statistics in a Sumlog file. Specialized algorithmic sequences are used to initiate a Rewind/Unload tape request that invokes a COLLECT_TAPE_STATS procedure, (or else to an error handling procedure as a result of a counter overflow condition) which calls a COLLECT_LOG_SENSE_DATA procedure which then collects tape statistics for deposit into a recording medium.

Abstract: A document feeder includes a nudger located at a first side of a document stack. The nudger applies a nudger force to the first side of the document stack. An adjustable hopper positions the document stack next to the nudger. The adjustable hopper has a hopper floor that is an inclined plane supporting a flag. The flag adjustably rests against a side of the document stack opposite the nudger and applies a variable flag force to the document stack. The flag force changes according to the incline angle of the hopper floor. The flag has a weight, and as the incline of the hopper floor increases, the flag applies an increasing force caused by the weight to the document stack. The flag force is transmitted through the document stack. The document stack applies a force to the nudger and the nudger applies a reactionary force normal to the nudger. A feedback control is coupled between the nudger and adjustable hopper so that the nudger force can be changed by adjusting the incline of the hopper floor.

Abstract: A method is provided in a computer system, which employs a multiplicity of diverse software tools, for monitoring and capturing a pattern of all file usage of each of the software tools. The usage pattern for each of the software tools is migrated into the computer system. The method includes invoking a first process for interfacing with a first one of the software tools and the computer system. Next, the first one of the software tools is invoked through the first process inside the computer system. The first process and the first one of the software tools are then registered with a control module in the computer system. A second process is informed through the control module that the first one of the software tools is being operated upon and to start recording information about the tool. After this, the second process captures information about all files opened and closed by the first one of the software tools during its operation.

Abstract: A memory system includes a data memory for storing data and applications software and a distinct cache status memory for storing status information regarding the data memory. A memory controller generates timing and control signals for accessing the data memory in a page mode while concurrently accessing the cache status memory in a word mode. In the preferred embodiment, the data memory is accessed in a four word per page mode so that the memory capacity of the associated cache status memory can be up to seventy five percent smaller than the data memory. In order to conserve pins on the memory controller, the cache status memory shares a substantial portion of the address lines which are received by the data memory. Supplemental cache status address lines are generated by programmable control logic, which may be incorporated into the memory controller.

Abstract: Methods and apparatus that enable network applications executing on respective directly interconnected computer systems to communicate at high speed, with low latency, over the interconnection therebetween such that both systems may use their native mechanisms to communicate with each other without change in those mechanisms, rather than over conventional network communication paths such as Ethernet. Communication between applications in co-resident, closely coupled processing environments is provided by replacing the conventional TCP transport layer and the conventional IP network layer with a reliable messaging subsystem (“MSS”) for data transfers between the closely coupled systems which provides an interface which is independent of the communication protocol of the interconnect and a virtual transport layer (“VTL”) which simulates a known transport layer protocol, such as TCP/IP, to the network applications.

Abstract: A system and method in a computer system having coupled thereto a repository for storing data, which method is implemented by the computer system. The method encodes display, entry fields and static text of a screen application (screen data) into Host Reply Definition (HRD), Request (REQ) and recognition files, which are then stored in the repository. A graphical user interface program is used for building and transforming the HRD, REQ and files stored in the repository into components. Next, the HRD, REQ and recognition files are extracted from the repository and associated with the screen application. The attributes of these files are written into a type library, thereby forming the software components. After this, the recognition file is stored in a directory structure independent of the repository. Finally, the components are registered in a registry for recognition by other applications and components.

Abstract: A data processing system is comprised of: a system bus having a main memory coupled thereto; multiple high level cache memories, each of which has a first port coupled to said system bus and a second port coupled to a respective processor bus; and each processor bus being coupled through respective low level cache memories to respective digital computers. In the high level cache memories, data words are stored with respective tag bits which identify each data word as being stored in one of only four states which are shared, modified, invalid, or exclusive. In the low level cache memories, data words are stored with respective tag bits which identify each data word as being stored in only one of three states which are shared, modified or invalid.

Abstract: A system and method for providing redundant access to a network-based storage medium. The storage medium is divided into at least two partitions and two computers are configured as network servers, one each of the computers acting as a server for one each of the partitions. Each of the computers is assigned a unique name to identify it to the network. A first one of the computers supports multiple network names. When the other computer fails or goes off-line the first computer is configured to respond to both the first name and the second name, and to act as a network server for both partitions. The network can thus access the partition served by the second computer even though the second computer is off-line. When the second computer returns on-line, the first computer is re-configured to its initial configuration.

Abstract: An air mover system is provided having plural air movers each mounted along an air flow path. Each of the air movers includes means mounted for forward rotation to generate forward air flow. Each of the air movers also includes means for preventing reverse rotation of the air flow generating means, thereby reducing reverse air flow.

Abstract: A linkage couples a pair of rotatable shafts so that the rotation of one the shafts causes rotation of the other said shaft about the some axis. The linkage includes a pair of thin flexure strips disposed in parallel between the pair of parallel rotatable shafts One end of the pair of flexure strips is coupled to one of the rotatable shafts and the other end of the pair of flexure strips is coupled to the other rotatable shaft. The pair of thin flexure strips is coupled to the shafts so that the rotation of one of the shafts will cause the flexure strips to rotate the other of the shafts. The rotatable shafts rotate around parallel axes. The flexure strips flex and bend together as the rotatable shafts rotate. The rotational motion transmitted by the flexure strips has the same axis as the rotation axis of the shafts.

Abstract: A system is provided for cooling electronic components and for localized cooling of selected electronic components. An air mover is mounted adjacent to an exhaust opening in order to generate a low pressure zone within the cabinet's interior. An inlet opening is defined in a cabinet so that the air mover can generate a serial air flow path extending from the inlet opening to the exhaust opening for cooling of electronic components within the cabinet. At least one secondary opening is defined in the cabinet so that the air mover can generate a parallel air flow path, for cooling of selected electronic components, that extends from the secondary opening and then joins the serial air flow path.

Abstract: A receiver circuit has a high threshold of 3.3÷2 volts and maximum noise margin. This is achieved by making two transistors in the receiver have channel resistances, under the condition whereas input line carries 3.3÷2 volts and a control line carries 0 volts, that generate an output signal as a first resistance ratio which when multiplied by a supply voltage equals 3.3÷2 volts. Further, the receiver also has a low threshold of 2.5÷2 volts and maximum noise margin. This is achieved by making the above two transistors, plus two other transistors in the receiver, have respective channel resistances under the condition where the input line carries 2.5÷2 volts and the control signal line carries 3.3 volts, that generate the output signal as a second resistance ratio which when multiplied by the supply voltage again equals 3.3÷2 volts.