Patents Represented by Law Firm Welsh & Katz, Esq.
  • Patent number: 5652791
    Abstract: A system (200) and method for simulating operation of an autonomic call distributor (100) is provided. The system (200) provides an indication of hardware resources, such as digit collector cards (120) and digital audio source cards (118), required for any given call volume and configuration of the automatic call distributor (100). The system (200) obtains system configuration data relating to the configuration of the automatic call distributor (100) from a user and/or by downloading the data from the automatic call distributor (100). Call traffic data relating to a desired call volume is similarly provided to the system (200). The system (200) simulates operation of the automatic call distributor (100) based on the system configuration and call traffic data and determines hardware resources required in the automatic call distributor (100) for the desired call volume based on the simulated operation of the automatic call distributor (100).
    Type: Grant
    Filed: July 19, 1995
    Date of Patent: July 29, 1997
    Assignee: Rockwell International Corp.
    Inventors: Kurt E. Sunderman, Robert J. Doyle, Roger A. Sumner