Abstract: Enabling complete viewing of selected programming content is provided. In response to receiving an input data stream from a programming service provider, the input data stream is stored in a supplemental storage. In response to a user selecting a programming channel after a program starts to air, the input data stream is stored in a programming storage. Then, the stored data stream is outputted from the supplemental storage to a viewing device.

Abstract: A system for providing caller interaction within a queue. In response to receiving a call, it is determined whether a wait time exists before a caller is connected to a customer service representative. In response to determining that the wait time exists, it is determined whether the caller is interested in an interaction. In response to determining that the caller is interested in the interaction, a profile associated with the caller is loaded. In response to detecting a connection with an interactive system, interactive options are loaded from the interactive system and presented to the caller based on the profile. In response to receiving a selection from the interactive options, it is determined whether the selection includes a group interaction. In response to determining that the selection includes the group interaction, the group interaction is loaded based on the profile. Then, the caller is entered into the group interaction.

Abstract: A computer implemented method is provided for instantiating a service on a network. A service infrastructure manager determines whether a service is available at a requested quality of service in response to receiving a request for the service that specifies the quality of service. The service infrastructure manager performs an analysis of components associated with the service to identify resources needed to create the service in response to the service being unavailable at the requested quality of service. Based on the analysis, the service infrastructure manager allocates resources to support the service and instantiates the service at the requested quality of service after the resources have been allocated.