Abstract: When an emergency call is made from a location on a premises that has on-premises (non-public) emergency-response personnel, the communications system responds by accessing a private database of information about the premises, retrieves therefrom information about the location of the physical location on the premises and best access to the physical location from off-premises, and sends this information to both the on-premises emergency-response personnel and a public emergency-response center, as well as connects the call to the public emergency-response center.

Abstract: A visually-impaired person possessing a GPS-equipped cellular phone, or other mobile communications device, who wants to know their location, uses the cellular phone to call a location-announcement service. In response, the service queries the GPS receiver for the person's geographical coordinates, translates the coordinates into user-friendly information that is readily understandable by the person, and announces the user-friendly information to the person via the cellular phone, all without human involvement.