Patents Assigned to 21st Century Insurance and Financial Services, Inc.
  • Publication number: 20150103998
    Abstract: A system and method handling and sorting calls includes maintaining leads in a database, segregating the leads based on type, performing automated calls for each of a first stream of leads, and queuing the second stream of leads in the list manager application to provide a newest available lead to a user interfacing with the list manager application. The user initiates a call via the list manager application to the newest available lead, and transfers the call to a sales representative when the newest available lead indicates an interest to the user via a telephone conversation that a purchase may be desired, or ends the call when the newest available lead indicates no interest, there is no answer for the call, or there is no call being completed.
    Type: Application
    Filed: October 15, 2014
    Publication date: April 16, 2015
    Applicant: 21st Century Insurance and Financial Services, Inc.
    Inventors: John Rosandich, Mark Duchene, Glenn Catarious