Abstract: As may be implemented in accordance with one or more embodiments, aspects of the disclosure are directed to methods and/or apparatuses involving the provision of data on a user experience-type interface. Service circuitry can be utilized to provide services, including a plurality of applications that generate data sets in accordance with operational characteristics thereof, for a plurality of endpoint devices. User experience (UX) circuitry may be utilized to provide a UX interface for at least one of the plurality of endpoint devices. A UX interface including a plurality of panes corresponding to different regions of a display is configured. At the endpoint device, respective data is displayed in each pane using data sets generated by different ones of the plurality of applications, each pane being associated with one of the data sets that is different than ones of the data sets associated with another one of the plurality of panes.

Abstract: Example aspects concern systems and/or methods for deployment of datasets via a set of servers, a user interface and logic circuitry enabled to communicate a first type of dataset, including templatized or scripted commands, and a second type of dataset specific to and corresponding to one or more containerized applications (e.g., configuration-code or software clusters as may be used to update a data-communications system in different regions), over a broadband network, and to validate respective sets of authentication credentials for issuing the first and second types of datasets as being valid to effect respective uploads based on the first and second types of datasets. A CPU may deploy the datasets in response to converting the first and second dataset type to a common deployment (CD) format. The deployment may be in the CD format and is responsive to specific authentication.

Abstract: A system configured to implement a service switching includes: a PSV processing unit configured to communicate with a data base; the data base storing a preconfigured-selectable-values (PSV) record, wherein the PSV record comprises a first IP identifier associated with a first service provider, a second IP identifier associated with a second service provider, and an active service provider identifier that indicates a selected service provider; wherein the PSV processing unit is configured to access the database to retrieve the PSV record, to change the active service provider identifier to indicate the other one of the first service provider and the second service provider as a newly selected service provider, to process the PSV record to create a DNS record, and to provide the created DNS record to cause network traffic data to be routed to the newly selected service provider.

Abstract: A system integrated with a communication platform for assisting a routing of a communication, includes: a processing unit configured to obtain context information indicating a context of the communication, and to determine routing information based on the context information for assisting routing of the communication; wherein the processing unit comprises a user interface generator configured to provide a user interface, the user interface configured to present the routing information to a user, wherein the user interface is configured to receive a user input to influence the routing of the communication to an agent.

Abstract: A system integrated with a communication platform for assisting a routing of a communication, includes: a processing unit configured to obtain context information indicating a context of the communication, and to determine routing information based on the context information for assisting routing of the communication; wherein the processing unit comprises a neural network model implemented as a part of a contact center or configured to communicate with the contact center, wherein the neural network model is trained based on data endpoints of the contact center, and is configured to provide the routing information to assist the routing of the communication based on the context information.

Abstract: Apparatus and methods concerning call routing are disclosed. In an example embodiment, a call alert message, indicative of the call answer options, is communicated from a data-communications server to the communication device, determined in response to receiving an incoming call for a communication device at the server. A selected option is received from the communication device. In response to the selected option indicating the first call answer option, the call is routed to the communication device as a call via a data network or in response to the selected option indicating the second call answer option, the call is routed to the communication device via a PSTN.

Abstract: In connection with certain examples, a data communication system includes a data communications server, for example, including data communications circuitry and data processing circuitry.

Abstract: In one non-limiting example a computer-implemented server method involves receiving data-communication packets from a plurality of user-operable endpoints in a data-communications conference, and accounts for relevance of the packets for a particular data-communications conference (or meeting) and for system-based communications constraints before assigning and mapping a ranking value to the packets at an application layer of a communications network protocol. The ranking value of the packets at the application layer is then used to set a priority of the received packets for transmission to the participant of the meeting, for example, by a media server (e.g., relevance-based smart server) which is configured with access to moderator- or algorithm (e.g., adapted ML/AI algorithm) provided data about the conference in real-time (or near real-time) including contextually relevant datasets custom to a specific application/service of a software platform (e.g., cloud-based communications platform).

Abstract: Aspects of the present disclosure are directed to apparatuses, systems and methods involving data communications in a contact center. Data communications are routed/conveyed for a plurality of endpoint devices associated with contact center agents of a client entity, including data communications between both respective contact center agents and end users, and the respective contact center agents and a supervisory user. In response to the supervisory user selecting an association linked to the one or more of the data communications, the supervisory user is provided access live audio or video communications involving the selected association. Analytics data is generated and presented based on characteristics of the live data communications, and historical characteristics of data communications involving the selected association.

Abstract: Aspects of the present disclosure are directed to maintaining and using a persistent fidelity score to grant access and subsequently grant/deny access to a computer-based system (e.g., or data therein) by user entities. As may be implemented in accordance with one or more embodiments, a persistent fidelity score concerning characteristics associated with a user entity is generated based on activity of the user entity over a time period during which the user entity accesses a computer-based system. Continued access to the computer-based system by the user entity is selectively granted or denied during the time period, in response to the persistent fidelity score being within a threshold tolerance and based on characteristics associated with the user entity.

Abstract: Certain aspects of the disclosure are directed to communication bridging among disparate communications formats and/or platforms in a remote communications environment involving first and second user devices. According to a specific example, a method including: using a data communications server to establish communication sessions between a first user endpoint device which uses a first chat-specific communications format and a second user endpoint device which uses a second communications format, wherein the first chat-specific communications format is incompatible with the second communications format; and bridging data communications, via the data communications server and a uniform resource locator, to enable the first user endpoint device to communicate with the second user endpoint device while the first and second user endpoint devices are respectively using the first chat-specific communications format and the second communications format.

Abstract: Aspects of the present disclosure are directed to computer-implemented methods, apparatuses and systems involving the processing of time series signals for assessing trend characteristics related thereto. In a particular aspect, a time series of signals generated at respective endpoint devices participating in data communications in a data-communications system are monitored. Categorical variables indicative of a characteristic trend of the time series of signals are assessed, and for one or more of the endpoints that communicates the time series of signals, a subset of the time series of signals that effect a change in the characteristic trend of the signals is identified. An output characterizing the change and the subset of the time series of signals is generated and transmitted.

Abstract: A system for integrating a first vendor with a computing platform, includes: a user interface generator configured to provide a user interface for allowing a user to create a data-flow diagram implementing a processing scheme to process communication data transmitted between the computing platform and the first vendor; wherein the user interface comprises a first set of one or more data-flow control objects for selection by the user, and a second set of one or more entity objects for selection by the user; wherein the one or more data-flow control objects comprise a first data-flow control object configured to implement data-flow control for the processing scheme; wherein the one or more entity objects comprise a first entity object representing the first vendor; and wherein the system is configured to enable the computing platform to process the communication data based on the created data-flow diagram.

Abstract: As may be implemented in accordance with one or more embodiments, aspects of the disclosure are directed to methods and/or apparatuses involving the provision of data on a user experience-type interface. Service circuitry can be utilized to provide services, including a plurality of applications that generate data sets in accordance with operational characteristics thereof, for a plurality of endpoint devices. User experience (UX) circuitry may be utilized to provide a UX interface for at least one of the plurality of endpoint devices. A UX interface including a plurality of panes corresponding to different regions of a display is configured. At the endpoint device, respective data is displayed in each pane using data sets generated by different ones of the plurality of applications, each pane being associated with one of the data sets that is different than ones of the data sets associated with another one of the plurality of panes.

Abstract: In one particular example, a computer-implemented method includes: receiving a user request to access a meeting record for a meeting involving multiple participants, processing data linked to a meeting record that includes data corresponding to categories such as recorded video data, recorded audio data, and one or more meeting events including an event indicative of a presence status for one of the participants being changed; executing a computer algorithm to identify meeting-specific aspects, to correlate the meeting-specific aspects with certain of the categories, and to supplement the set of meeting data with information correlated based on performance of the algorithm. A selecting tool is provided as part of a user interface to enable a user to playback or reproduce a portion of the meeting record corresponding to at least one of the categories.

Abstract: Apparatuses and methods concerning providing data-communications room recommendations are disclosed. As an example, one apparatus includes a data-communications server. The data-communications server is configured to provide user-data-communications sessions. The server is also configured to retrieve data-communications messages, which may arise from a plurality of disparate interconnected data-communications systems, and batch the data communications messages for a particular data-communications room together to create a room document. Responding to receipt of a request from a particular user, the server identifies a particular data-communications room for a particular inquiry.

Abstract: In one example, a communications system includes a unified communications platform and a channel-communications management circuit. The unified communications platform is to process different types of communications services respectively using different types of communications channels. The channel-communications management circuit may be used to provide an effective merging of data communications received via the different types of communications services to develop an interaction record for a reply communication on a preferred channel and/or for use in a subsequently-received inbound data communication.

Abstract: Certain aspects of the disclosure are directed to apparatuses and methods for analyzing customer-interaction metrics from digital data in a data-communications system.

Abstract: Various example implementations are directed to circuits, apparatuses, and methods for providing virtual computing services. According to an example embodiment, an apparatus includes a set of computing servers configured to provide a respective set of virtual servers for each of a plurality of accounts. The apparatus also includes a processing circuit communicatively-coupled to the set of computing servers. The processing circuit is configured to determine an operating state of the respective set of virtual servers provided for each account. For each account, the processing circuit is also configured to provide an alert message to one or more users specified in a respective alert policy of the account in response to the operating state of the virtual servers satisfying a set of alert criteria indicated in the alert policy.

Abstract: Aspects of the present disclosure are directed to maintaining and using a persistent fidelity score to grant access and subsequently grant/deny access to a computer-based system (e.g., or data therein) by user entities. As may be implemented in accordance with one or more embodiments, a persistent fidelity score concerning characteristics associated with a user entity is generated based on activity of the user entity over a time period during which the user entity accesses a computer-based system. Continued access to the computer-based system by the user entity is selectively granted or denied during the time period, in response to the persistent fidelity score being within a threshold tolerance and based on characteristics associated with the user entity.