Abstract: A system and methodology for identifying and responding to threatening telephone calls include a client system with VoIP or MLTS multi-line telephone extensions featuring a threat indication capability and a service provider system configured to receive threat notifications from the telephone extensions, indicating a caller as a threat. Upon receiving a threat notification, the service provider system automatically initiates a threat response process during the call, including emergency notifications to authorities, call tracing, and call recording. After the call, the system creates a voiceprint and transcript of the threatening caller. Activation of the threat indication feature on a telephone extension triggers the threat notification, prompting the implementation of the threat response process to address potential threats effectively.

Abstract: A system for enhancing emergency response capabilities by providing interactive routing for emergencies based on location data within facilities or venues. The system includes interactive maps stored in memory, each featuring floorplans and user interfaces for data input. Potential access and/or escape routes to and/or from the emergency are outlined within the maps. A server, connected to the memory storage, receives location data requests from emergency call routing services. It identifies the caller's location within a facility or venue, accesses the corresponding interactive map, and determines the most efficient access and/or escape route based on the caller's geospatial data and their proximity to the emergency. The system then updates the map with the caller's location and route information before transmitting it to an emergency responder for improved emergency response coordination.

Abstract: A system and method for providing lockdown capabilities in conjunction with emergency call location data. The system includes a server that identifies and stores information detailing lockdown features associated with various location sites. Upon receiving a request for geospatial physical location data for an emergency caller during an active emergency call, the server compares the geospatial physical location of the caller with that of the location sites. If the caller's location overlaps with a site having lockdown capabilities, the system generates a notification describing the lockdown features of the relevant location site to the caller. This innovative system enhances emergency response efforts by providing critical information to individuals in need during emergency situations.