Abstract: In a secure communication system and method, a message is transmitted between a first user device and a second user device through a first routing device, a first connection server, the first routing device, a second routing device, a second connection server, and the second routing device. At the first user device, the message is encrypted at three levels. At the first routing device and the second routing device, the message is decrypted at the third and second levels, and encrypted at new second and third levels. At the first connection server and the second connection server, the message is decrypted at the third, second and first levels, and encrypted at new first, second and third levels. At the second user device, the message is decrypted at the third, second and first levels to retrieve the original message.

Abstract: A system is described for managing business processes through a plurality of distinct input channels, wherein the processes have a number of consecutive process phases. The system comprises a process management module which is configured to receive requests from a customer through any one of the input channels and to execute on the basis of these requests a business process. The system uses a process definition database for storing process definitions of each of the business processes and the process phases used therein. An interface module handles the communication between the input channels and the process management module, wherein a session service in the interface module stores session information about a particular one of the plurality of input channels through which a given request for executing a process phase was received.