Abstract: A computer system may access an attributization rule and convert, based on the attributization rule, profile data into attributes for a robust recipient profile. The system may identify, based on tag logic, tags that are associated with the attributes. The tag logic may include instructions to compare the attributes with predetermined attributes associated with the tags. The system may map the identified tags to the recipient identifier. The system may perform communication with a mobile device based on the robust recipient profile and a real-time location of the mobile device. To perform the communication, the system may monitor the plurality of data channels for data comprising real-time location information for the mobile device. The system may determine the mobile device is proximate to a physical object that is associated with the tag and the system may transmit offer information to the mobile device.

Abstract: The invention concerns a query response device comprising: an input adapted to receive user queries; a memory (106) adapted to store one or more routing rules; one or more live agent engines (116) configured to support interactions with one or more live agents; one or more virtual assistant engines (120) configured to support interactions with one or more virtual assistants instantiated by an artificial intelligence module (103); and a routing module (104) coupled to said live agent engines and to said virtual assistant engines, the routing module comprising a processing device configured: to select, based on content of at least a first user message from a first user relating to a first user query and on said one or more routing rules, a first of said live agent engines or a first of said virtual assistant engines; and to route one or more further user messages relating to the first user query to the selected engine.

Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for storing facial recognition image data in a cache. One of the methods includes receiving an image from a camera, detecting, in the received image, a face of a person, searching a biometric data cache based on the detected face, in response to searching the biometric data cache based on the detected face, determining whether the biometric data cache includes data for the person, in response to a determination that the biometric data cache includes data for the person, using the data from the biometric data cache to determine an identifier for the person, and in response to a determination that the biometric data cache does not include data for the person: searching a data storage system based on the detected face of the person to determine whether the data storage system includes data for the person.

Abstract: According to examples, data reliability analysis may include scanning a component of a data supply chain, and determining, based on the scanning, configurations of the component. Data reliability analysis may further include analyzing the configurations, and detecting, based on the analysis of the configurations, a change in at least one of the configurations. The change may be compared against a corresponding configuration rule to determine whether the change is a defect that affects consistency of data related to the component. In response to a determination that the change is the defect, a solution related to the defect may be determined based on the corresponding configuration rule. A configuration of the component may be modified, based on the solution related to the defect, to correct the defect that affects the consistency of the data.

Abstract: A device may communicate with a first device to receive first data. The device may communicate with a second device to receive second data. The device may combine the first data and the second data into a user interface. The user interface may provide a single location for displaying communications with the set of entities and with a system associated with the set of entities. The user interface may include a first section that provides information that is persistently presented in the user interface. The user interface may include a second section that provides information that is selectively presented in the user interface. The device may provide the user interface for display.

Abstract: A network component placement architecture addresses the difficult technical challenge of determining where specific technical components of an overall service may be provisioned. The architecture is particularly effective at determining where, among a myriad of possible service provides, platforms, and regions, the technical components can be placed and meet all of the applicable technical constraints on the placement of the technical components. In one implementation, the placement architecture includes a sequence of pipeline stages that define an analysis sequence leading to a set of possible placement options.

Abstract: A connected classroom system provides for local and remote control and display of media streams. An instructor may, for instance, direct audio/video streams of the instructor to any number of displays and speakers located within a classroom. The system may send and receive control instructions to and from remote classrooms as well, through a network interface. The control instructions may configure any set of presentation devices in any classroom to reproduce any content originating from any source within any classroom. Accordingly, multiple classrooms located in disparate locations may participate in media exchanges arising from any source, including instructors and individual student seating locations within the classrooms.

Abstract: An on-demand learning system provides an enhanced leaning environment capable of delivering relevant content on virtually any topic to specific learners. The learning system implements technical features that facilitate curation and subject matter validation of many different types of content. The technical architecture of the learning system also supports intelligent matching of learners to subject matter areas, creation of specific subject matter boards, and resilient maintenance of the boards.

Abstract: A computer-implemented method and a system parse and aggregate unstructured data objects. The method includes obtaining the unstructured data objects from description fields of records in a database comprising client tickets that are created for application maintenance, transforming the obtained unstructured data objects to create transformed data objects, identifying a number of criteria attributes of the client tickets, where the number of criteria attributes are determined according to at least part of the transformed data objects, word importance, word sentiment, a user input, or client ticket priorities, or any combinations, and generating a plurality of ticket reports by aggregating the client tickets according to ranking orders of numbers of tickets for the client tickets and the identified criteria attributes.

Abstract: A system comprises a toolset to render a protocol, such as an industry clinical treatment guideline, into a process map. The process map includes a workflow having a time-based series of steps determined from the protocol. The system performs recursive matching to match events in electronic medical records (EMRs) to nodes in threads in the protocol map to determine protocol compliance. The EMRs include unstructured data, and specialized query objects may be generated to retrieve relevant data for the process map from the unstructured EMR data.

Abstract: A device may provide a user interface with which to provide an action plan. The device may detect one or more interactions with the user interface associated with identifying one or more portions of the action plan. The action plan may include information regarding a treatment plan for a patient. The device may parse the action plan to identify a set of prompts and/or a set of actions that are to be performed based on a set of triggers. The set of prompts may be related to a clinically validated questionnaire for a particular condition. The device may detect a particular trigger, of the set of triggers, after parsing the action plan. The device may provide, for display via the user interface, a particular prompt, of the set of prompts, or transmit data to perform a particular action, of the set of actions, based on detecting the particular trigger.

Abstract: The present disclosure relates to system, method and apparatuses for identifying load volatility of a power customary and a tangible computer readable medium therefor. In an embodiment of the present disclosure, the system comprises at least one processor; and at least one memory storing computer executable instructions. The at least one memory and the computer executable instructions are configured to, with the at least one processor, cause the system to determine boundary points for splitting a load curve of a power customer automatically, through performing density-based spatial clustering on data points of the load curve of the power customer; and detect tendency turning points of the load curve by means of the determined boundary points, so as to identify the load volatility of the power customer.

Abstract: A method for predicting equipment failure includes receiving parameter sample values associated with parameters of benchmark equipment and operational status information associated with the benchmark equipment. The parameter sample values and operational status information are periodically acquired. A model is generated for relating one or more of the parameters to benchmark equipment failure. For each parameter, a threshold value at which an output of the model indicates benchmark equipment failure is determined. Next, parameters of an equipment under test having parameter sample values that match the determined threshold values are determined. For each determined parameter, benchmark equipment having parameter sample values that match the parameter sample values of the equipment under test that match the determine threshold values are determined. Survivability data for the equipment under test is generated based on survivability data associated with the determined benchmark equipment.

Abstract: A machine-to-machine communication platform provides a flexible system for device control and solution hosting. In particular, the communication platform hosts and manages third party vertical solutions that interact with external devices. A third party gateway provides the third parties with access to the communication platform so that the third parties may define, configure, and monitor custom vertical solutions that are locally hosted in the communication platform. The communication platform provides a communication manager that implements a device independent communication facility for communicating with the external devices. As a result, the communication platform connects to, communicates with, and controls virtually any external device.

Abstract: A computer system may access an attributization rule and convert, based on the attributization rule, profile data into attributes for a robust recipient profile. The system may identify, based on tag logic, tags that are associated with the attributes. The tag logic may include instructions to compare the attributes with predetermined attributes associated with the tags. The system may map the identified tags to the recipient identifier. The system may perform communication with a mobile device based on the robust recipient profile and a real-time location of the mobile device. To perform the communication, the system may monitor the plurality of data channels for data comprising real-time location information for the mobile device. The system may determine the mobile device is proximate to a physical object that is associated with the tag and the system may transmit offer information to the mobile device.

Abstract: A digital voucher system facilitates the convenient application of vouchers against products and services purchased from a merchant by a consumer. A voucher enabled device carried by the consumer stores digital vouchers in memory. The merchant queries and obtains applicable vouchers for the consumer from the voucher enabled device carried by the consumer, applies the vouchers to a transaction, and communicates the resulting transaction data back to the voucher enabled device.

Abstract: A system creates an abstraction layer surrounding a diverse data system including multiple different databases. Data is received from data sources and ingested into the various databases according to a core model. New instances of the core model are created and added to a larger linked data model (LDM) when new data sources are added to the system. The LDM captures the linkages between different linked data objects and links across different databases. Accordingly, applications are able to access or explore the linked data stored in different databases without prior knowledge of the linking relationships.

Abstract: Event correlation may include identifying a feature set for each log file of a plurality of log files, and extracting the feature set for each event of a plurality of events in each log file of the plurality of log files. Event correlation may further include determining a plurality of trace event pairs linkage strength values for an event from a first log file of the plurality of log files and a plurality of events from a second log file of the plurality of log files. The trace event pairs linkage strength values may represent an overlap of the feature set for the event from the first log file and the feature set for each of the plurality of events from the second log file.

Abstract: According to an example, event anomaly analysis and prediction may include accessing a master directed graph that specifies known events and transitions between the known events, and ranking each of the known events. Each of the ranked known events may be clustered into a plurality of anomaly categories. A plurality of rules to analyze new events may be determined based on the plurality of anomaly categories. A determination may be made, based on an application of the plurality of rules to data that is to be analyzed for an anomaly, whether the data includes the anomaly. In response to a determination that the data includes the anomaly, a device associated with the data may be controlled.

Abstract: The Next Best Action (NBA) management system and method is a real time decision solution usable in multiple industries, including Telco industry. The NBA system identify offers for call agents to pitch to customers, calculate and allow call center organizations and agents to view performance analytics, including an Inbound Campaign Agent Performance Index (ICAPI) for each agent. The NBA system uses usage oriented key performance indicators (KPIs) and sales oriented KPIs to add a weighted portion of the usage oriented KPIs and the sales oriented KPIs to calculate the ICAPI for each agent.