Abstract: Customer relationship management (“CRM”) method implemented in a computer system, including a lead knowledge engine in communication with a plurality of tele-agent stations. The lead knowledge engine includes a semantic graph database with a knowledge graph and a dynamic profiling module configured to identify query tele-agents via tele-agent dashboards to receive internal sales information indicative of product product/service interest and tele-agent experience and expertise. The lead knowledge engine is further configured to query a sales analytics engine and receive external sales information to identify product/service interest and generate target-lead profiles. The lead knowledge engine automatically ranks tele-agents and creates inside sales or expert support teams to support particular products or services, parses leads, and updates tele-agent dashboards.

Abstract: A system for value prediction for dynamic performance optimization includes a project value predictor that receives a Key Performance Indicator (KPI) and an initiative relating to an active project having a closure date. The KPI is associated with a KPI period including multiple intervals. The project value predictor operates to identify a relevant cluster of KPIs for the KPI based on historical data, forecast a future value of the KPI based on attributes/features of the KPI relative to the closure date, predict a possibility of failure of the KPI using a trained data model to pre-classify the KPI, categorize the KPI based on the future value or the pre-classification, where the KPI is categorized as failure based on the future value being less than a target KPI value after the KPI period and added to list for retraining the model based on the categorization. The system also leads to the identification and subsequent validation of Initiatives that impact the KPIs with quantification of the level of impact.

Abstract: The present disclosure relates to a system, and method for computer-based recursive learning of artificial intelligence (AI) apprentice agents. The system includes a system circuitry in communication with a database and a memory. The system circuitry is configured to receive a new data-structure comprising one or more inputs and a goal, and convert, using a perception agent, the one or more inputs of the new data-structure into one or more input feature parameters of the new data-structure. The system circuitry is configured to obtain, using a reasoning agent, an action for the new data-structure, and determine, using an evaluation agent, whether the action for the new data-structure generates the goal of the new data-structure. When it is determined that the action generates the goal of the new data-structure, the system circuitry is further configured to store the new data-structure in the database.

Abstract: A model management tool is provided for performing analysis on data in a knowledge graph representation and enforcing data standardization to increase performance when reusing existing models to develop new artificial intelligence applications.

Abstract: An Artificial Intelligence (AI)-based data processing system employs a trained AI model for extracting features of products from various product classes and building a product ontology from the features. The product ontology is used to respond to user queries with product recommendations and customizations. Training data for the generation of the AI model for feature extraction is initially accessed and verified to determine of the training data meets a data density requirement. If the training data does not meet the data density requirement, data from one of a historic source or external sources is added to the training data. One of the plurality of AI models is selected for training based on the degree of overlap and the inter-class distance between the datasets of the various product classes within the training data.

Abstract: A system and method for hierarchical, clustered reinforcement learning is disclosed. A plurality of subject objects may be obtained, and a plurality of clusters of the subject objects may be determined. Clustered reinforcement learning may be performed on each cluster, including training a respective cluster agent for the each cluster. A first cluster of the plurality of clusters may be selected for revision based on selection criteria. After selection of the selected first cluster, individual reinforcement learning may be performed on each individual subject object included in the selected first cluster, including training a respective individual agent for the each individual subject object. An action may be controlled based on a result of the hierarchical, clustered reinforcement learning.

Abstract: A system may monitor transaction data pertaining to a plurality of transaction types received by a network order fulfillment system. The system may classify the transaction data into a plurality of alarm types based on pre-defined impact of an alarm type to a given transaction type. The system may analyze a plurality of performance parameters influencing a performance of the network order fulfillment system, and identify a performance parameter exhibiting an anomaly based on historical data, a current status of the plurality of the performance parameters and a predefined prediction model. The system may ascertain whether the identified performance parameter negatively impacts the performance of the network order fulfillment system, based on evaluation rules. The system may proactively implement a remediation action to remediate a potential fault caused by the identified performance parameter when the identified performance parameter negatively impacts the performance of the network order fulfillment system.

Abstract: A hybrid rule-based Artificial Intelligence (AI) document processing system processes a non-editable document with at least one invoice to accurately extract data from tables in the invoices. The non-editable document is preprocessed for conversion into a markup format and pages including the invoice are identified. The invoice is processed via a document process by parsing the pages in different directions to generate a first set of predictions and via a block process wherein logical information blocks from the invoice are processed to generate a second set of predictions. The missing entries from a selected table are identified by applying rules to the first set of predictions and the second set of predictions. Any discrepancy between the missing entry values between the first and second set of predictions are resolved and the resulting data is exported to downstream systems for further uses.

Abstract: Embodiments of the present disclosure leverage distributed ledger technologies to exert user-centric control over data shared with third party service providers. User access provider (UAP) devices manage user-configured permissions and metadata that control access to user data by the third party service providers. Permissions may enable service providers to access, write, and share user data with other service providers having appropriate permissions. Users may provide data to various service providers as they interact with services supported by the platform and as the data is received it may be validated and then stored on the distributed ledger. Data may be periodically synchronized across different service provider nodes responsible for maintaining the distributed ledger to ensure consistency with respect to each user's data.

Abstract: Examples of a sentence phrasing system are provided. The system may obtain a user question from a user. The system may obtain question entailment data from a plurality of data sources. The system may implement an artificial intelligence component to identify a word index from the question entailment data and to identify a question premise from the user question. The system may implement a first cognitive learning operation to determine an answer premise corresponding to the question premise comprising a second-word data set. The system may determine a subject component corresponding to the question premise. The system may generate an object component and a predicate component from the second-word data set corresponding to the subject component. The system may generate an integrated answer relevant for resolving the user question and comprising the subject component, the object component, and the predicate component concatenated to form an answer sentence.

Abstract: A system maintains a knowledge layout to support the analysis of active events and determination of epicenter and aftershock nodes via an event reach stack. At an input layer of the event reach stack, the system may receive active event data. At a semantic layer, the system may parse the active event data to determine event phrases. Based on the event phrases, the system may identify epicenter nodes directly affected by the active event. At an analytic model layer, the system may successively determine aftershock nodes by traversing the knowledge layout outward from the epicenter nodes. The system then directs the response to the active event to the aftershock and epicenter nodes, via action at a focus response layer of the event reach stack.

Abstract: An Artificial Intelligence (AI)-based data matching and alignment system identifies similar data sources for a target data source from a data corpus and generates a knowledge graph that enables downstream applications seamless access to data in the data corpus. The system extracts column features at different levels for the target data source and a plurality of data sources from the data corpus. Feature matrices are built from the features of the target data source and the plurality of data sources. Candidate data sources similar to the target data source are filtered from the plurality of data sources using the feature matrices. The tree-based similarity is estimated and K Nearest Neighbor (KNN) graphs are built to identify columns from the candidate data sources that are similar to columns of the target data source to build the knowledge graph.

Abstract: A system for providing temporary, transportable cellular communications networks is disclosed. The system includes at least one mobile base station and a control system. The mobile base station can include an aerial vehicular base station with a frame and propellers mounted on the frame that enable flight of the aerial vehicular base station while the control system is configured to control the flight path and functioning of the aerial vehicular base station. The aerial vehicular base station includes hardware and software components for providing cellular network coverage for short ranges. The control system determines the safe flight path for the aerial vehicular base station to reach a service location to provide cellular network coverage. The aerial vehicular base station identifies the closest base stations and available spectrum at the service location to provide communication services for the user equipment at the service location.

Abstract: A handwritten text processing system processes a digitized document including handwritten text input to generate an output version of the digitized document that allows users to execute text processing functions on the textual content of the digitized document. Each word of the digitized data is extracted by converting the digitized document into images, binarizing the images, and segmenting the images into binary image patches. Each binary image patch is further processed to identify if the word is machine-generated or if the word is handwritten. The output version is generated by combining underlying images of the pages of the digitized document with words from the pages superimposed in a transparent font at positions that coincide with the positions of the words in the underlying images.

Abstract: A attribute-based data matching system determines top matches for a first element from a plurality of second elements. The data matching system extracts attributes for the first element from first dataset and attributes for the plurality of second elements from a plurality of second datasets. Pairs of attributes are generated wherein each attribute pair includes an attribute of the first element and an attribute of one of the plurality of second elements. Pairwise rankings of the plurality of second elements corresponding to the attributes of the first element are generated based on weights of the attribute pairs. The pairwise rankings of the attribute pairs are aggregated to determine a ranked list that orders the plurality of second elements based on the extent of their match with the first element. User feedback to the ranked list can be collected and used to adjust the data matching system.

Abstract: Methods, systems, and computer-readable storage media for determining for each query in a set of high-cost queries, an access pattern to data objects accessed by the query in a legacy system, determining for each query in a set of low-cost queries, an access pattern to each data object accessed by the query in the legacy system, providing a first set of design patterns representative of first data objects of the legacy system to be offloaded to the target system and a second set of design patterns representative of second data objects of the legacy system to remain on the legacy system, and executing at least one design pattern of the first set of design patterns to offload one or more first data objects to the target system.

Abstract: Implementations include receiving two or more time-series data sequences representative of a target process executed within a physical environment, executing automated time-series process segmentation to provide a plurality of subsequence segments for each of the two or more time-series data sequences, each subsequence segment corresponding to a phase of the target process, processing the two or more subsequence segments using at least one time-series transformation to provide a feature data set for each subsequence segment, applying each feature data set to provide time-series models for anomaly detection and forecasting, respectively, each time-series model being provided as one of a recurrent neural network (RNN), a convolution neural network (CNN), and a generative adversarial network (GAN), determining anomaly scores based on the time-series models, and selectively providing an alert to one or more users, each alert indicating at least one anomaly and a respective probability.

Abstract: This document described digital decoupling architectures that enable existing computing systems to run in parallel with new computing technologies. In some aspects, a method includes receiving, by a digital decoupling system and from a source computing system, one or more updated data sets that each include data that has been updated at the source computing system. A source data entry of a source table of a database of the digital decoupling system is updated based on each updated data set. In response to detecting the change to the source table, a target data entry that includes data of the updated source data entry is added to a target table of the database. An adapter module obtains the data of the target data entry and generates an event that specifies the data of the target data entry. The event is sent to one or more destination computing elements.

Abstract: An Artificial Intelligence (AI) based user intent analyzer system analyzes a received user query to determine an intent of the user query and enables execution of processes on a backend system based on the user intent. The user query is divided into a plurality of portions and the portions with extraneous information are discarded. The remaining portions are parsed with a plurality of parsers. The output from the plurality of parsers is processed for extraction of the entities, entity attributes, verbs, and verb arguments. The entities and verbs are further filtered using knowledge graphs and the remaining entities and verbs are mapped to sub-intents using intent mapping rules retrieved from the knowledge graphs. The sub-intents are mapped to the final intent using process rules associated with the process to be executed by the backend system in response to the user query.

Abstract: Call preparation engine for customer relationship management (“CRM”) is presented. Example embodiments of the present invention include invoking an intelligence assistant to retrieve lead details, customer information, and insights for use during a call between a tele-agent and a customer; administering tele-agent call preparation notes for use during the call between the tele-agent and the customer; and displaying, through a call preparation cockpit, the lead details, customer information, insights and tele-agent call preparation notes.