Abstract: A queue management system is provided having a customer device and service provider computing devices in different service provider facilities. The customer device is configured to prompt customers to select a services, receive a customer service request, and facilitate communication between the customer and a service provider in a first service provider facility. The system includes a server that receives availability information for service provider computing devices; generate virtual queues; receives a customer service request from a customer device identifying service type requested; assigns the customer service request to a virtual queue based on the availability information associated with the plurality of service providers and the service type requested; and notifies the customer of the assignment. The server is configured to consider a virtual queue for both an in-person service provider and a remote service provider when determining the virtual queue that the customer should be assigned to.

Abstract: A queue management system is provided having a customer device and service provider computing devices in different service provider facilities. The customer device is configured to prompt customers to select a services, receive a customer service request, and facilitate communication between the customer and a service provider in a first service provider facility. The system includes a server that receives availability information for service provider computing devices; generate virtual queues; receives a customer service request from a customer device identifying service type requested; assigns the customer service request to a virtual queue based on the availability information associated with the plurality of service providers and the service type requested; and notifies the customer of the assignment. The server is configured to consider a virtual queue for both an in-person service provider and a remote service provider when determining the virtual queue that the customer should be assigned to.

Abstract: The invention is directed to a queue management system which links with and utilizes service providers that are physically located in a facility which is different or remote from that of the location of the customer.

Abstract: An automated queue is provided including processing circuitry configured to receive one or more posts from a social media platform associated with a target entity, generate a case including the content of a post, enter the case in a virtual queue for agent review, in response to the case reaching the front of the virtual queue, causing the content to be displayed to an agent on a user interface, receive a response from the user interface, and cause the response to be posted to the social media platform.

Abstract: An automated queue is provided including processing circuitry configured to receive an image including a face of a customer, receive an indication of a selected service, enter the customer in virtual queue based on the indication of the selected service, and in response to the customer reaching the front of the virtual queue, causing a transmission of the selected service and at least a portion of the image including the face of the customer to an agent user interface.