Abstract: The disclosed systems and methods relate to searching archived communications. A computing device can receive device communications captured for a communication modalities. The computer system can generate data in a single information structure comprising the device communications captured for the communication modalities. The computer system can generate a transcript of an interaction between participants for the communication modalities based at least in part on the data in a single information structure. The computer system can store the transcript of the interaction between the participants in the data archive.

Abstract: Disclosed herein is a computing device and data store for use in the storage and retrieval of communication objects. The computing device can receive a first communication sent using a first communication modality. The computing device can receive a second communication sent using a second communication modality. The computing device can determine that the first communication and the second communication correspond to a single interaction. The computing device can generate a communication object comprising the first communication and the second communication. A structure of the communication object can be consistent across different communication modalities. The computing device can add the communication object to a first queue for review. The computing device can move the communication object to a second queue in response to a first review of the communication object.