Abstract: A system and method in accordance with the principles of the present invention provides a web-based user interface for providing customers with access to a full range of business services tailored to their specific needs. The system includes the ability to request business services. Additionally, information about the provided services may be quickly accumulated and organized to aid the provider and the customer in a variety of ways. For example, the customer is provided with the ability to analyze and track the frequency certain services are provided, the quality of the services, and the costs of the services over particular time frames. The provider is also given the ability to analyze the service information to determine if certain customer quality standards are being met. Customer management is also provided with the ability to control and monitor access to certain features by its employees, along with the ability to generate and view exception reports regarding certain activities.