Abstract: In one embodiment, a first communications channel with a user is established and an audio user request to establish a second communications channel to enable communications with a party is received. The audio user request is recognized, and the second communications channel is established. In another embodiment, a communications channel between a computer and a user communications device is established, and a user input having an audio request is detected and stored. A user profile is accessed and a first grammar is selected based on the user profile. An attempt is made to recognize the audio request using the first, active grammar. If the audio request is not recognized, the first grammar is deactivated, a second grammar is activated and an attempt is made to recognize the audio request using the second grammar.