Patents Assigned to AETHERPAL INC.
  • Patent number: 9603018
    Abstract: Described herein is a method for providing peer to peer remote control management between a helper and a beneficiary mobile device. The method includes registering, by the helper and beneficiary mobile devices, with a secure server. The helper mobile device authenticates with the secure server. The helper or the beneficiary mobile device perform discovery with respect to the other device. A trust relationship is established between the helper and beneficiary mobile devices by performing mutual authentication. An auto connection discovery process is performed to determine if the helper and the beneficiary mobile devices are on a same sub network. A peer to peer connection is established between the helper and the beneficiary mobile devices if the helper and the beneficiary mobile devices are on the same sub network and a secure server mediates between the helper and the beneficiary mobile devices if they are on different sub networks.
    Type: Grant
    Filed: July 24, 2015
    Date of Patent: March 21, 2017
    Assignee: AETHERPAL INC.
    Inventors: Deepak Gonsalves, Calvin Charles, Ranjithkumar Palanichamy, Ramesh Parmar, Subramanyam Ayyalasomayajula, Pooja Chengappa
  • Patent number: 9600301
    Abstract: Described are a method and system that remotely instructs and guides end users of mobile devices to navigate through its various functions and configurations. The system comprises a repository, a control center, and an intelligent client on the mobile device, where the control center and mobile device operate in a client-server relationship and are in communication during a help session. An administrator uses the system to create step by step navigational instructions called story boards and reference device navigational maps which are uploaded to a repository. The control center pulls the relevant story boards and device navigation maps from the repository and uses it to remotely and interactively direct the end user of the mobile device to navigate through its various applications and functions.
    Type: Grant
    Filed: June 27, 2016
    Date of Patent: March 21, 2017
    Assignee: AETHERPAL INC.
    Inventors: Deepak Gonsalves, Calvin Charles
  • Patent number: 9473953
    Abstract: Apparatus and method may include a control center system operable to enable remote control of wireless handheld devices based upon the establishment of dedicated communication channels with the wireless device and employing communication protocols to facilitate display capture, key and touch input simulation, and collect device parameters to analyze and compare with pre-defined parameters and generate a standards deviation report viewable by an authorized user.
    Type: Grant
    Filed: March 15, 2013
    Date of Patent: October 18, 2016
    Assignee: AETHERPAL INC.
    Inventors: Ranjithkumar Palanichamy, Calvin Charles, Deepak Gonsalves
  • Publication number: 20160029216
    Abstract: Described herein is a method for providing peer to peer remote control management between a helper and a beneficiary mobile device. The method includes registering, by the helper and beneficiary mobile devices, with a secure server. The helper mobile device authenticates with the secure server. The helper or the beneficiary mobile device perform discovery with respect to the other device. A trust relationship is established between the helper and beneficiary mobile devices by performing mutual authentication. An auto connection discovery process is performed to determine if the helper and the beneficiary mobile devices are on a same sub network. A peer to peer connection is established between the helper and the beneficiary mobile devices if the helper and the beneficiary mobile devices are on the same sub network and a secure server mediates between the helper and the beneficiary mobile devices if they are on different sub networks.
    Type: Application
    Filed: July 24, 2015
    Publication date: January 28, 2016
    Applicant: AETHERPAL INC.
    Inventors: Deepak Gonsalves, Calvin Charles, Ranjithkumar Palanichamy, Ramesh Parmar, Subramanyam Ayyalasomayajula, Pooja Chengappa
  • Publication number: 20140154648
    Abstract: Described herein is a method and system that provides symptom based and context sensitive knowledgebase management during a remote management session with a connected device. Knowledgebase profiles are generated that are linked to symptoms and device metrics and knowledgebase search rules are set that are linked to the symptoms, and specific device metrics. The knowledgebase management system provides a remote support technician with the support information instantly during a remote management session based on the symptom described by an end user and an assessment of the connected device state in order to aid in the troubleshooting of the issue and assist in the transfer of the knowledge.
    Type: Application
    Filed: December 3, 2013
    Publication date: June 5, 2014
    Applicant: AETHERPAL, INC.
    Inventors: Deepak Gonsalves, Calvin Charles, Pooja Chengappa, Ramesh Parmar, Subramanyam Ayyalasomayajula, Artun Kutchuk, Byung Joon Oh
  • Publication number: 20140136667
    Abstract: Described herein is a method and system that provides access to numerous connected devices in a device bank and allows remote interaction and control of aspects of the connected devices using a remote management system. In an embodiment, the method comprises the configuring of one or more connected devices in the device bank to mimic an end user's connected device configuration and environment in order to resolve an issue with the end user's connected device. In other embodiments, the connected devices in the device bank can be used by end users such as developers to test and diagnose new applications and by remote support technicians to train themselves on connected devices.
    Type: Application
    Filed: November 8, 2013
    Publication date: May 15, 2014
    Applicant: AETHERPAL INC.
    Inventors: Deepak GONSALVES, Pooja CHENGAPPA, Ramesh PARMAR, Subramanyam AYYALASOMAYAJULA, Mahadevan VISWANATHAN, Byung Joon OH
  • Publication number: 20130263287
    Abstract: A method of implementing access restrictions on mobile devices during a remote control session Network based restrictions; User controlled restrictions, or User controlled access list restrictions. A remote support technician connects to a mobile device to perform remote access to the mobile device. As part of the remote control session a policy can be pushed to the device that would have a list of applications that would need to be allowed by the user to be shared with remote technician. Alternatively no policy is pushed and the user must allow remote support technician access.
    Type: Application
    Filed: March 15, 2013
    Publication date: October 3, 2013
    Applicant: AETHERPAL INC.
    Inventors: Subramanyam Ayyalasomayajula, Ranjithkumar Palanichamy, Deepak Gonsalves, Artun Kutchuk
  • Publication number: 20130262581
    Abstract: A method of collaborating session management during remote control management with a mobile device which allows a Customer Service Representative to be able to share, transfer, and monitor their remote control sessions amongst other Customer Service Representatives without having to end the existing session.
    Type: Application
    Filed: March 15, 2013
    Publication date: October 3, 2013
    Applicant: AETHERPAL INC.
    Inventors: Calvin Charles, Shine Joshua, Deepak Gonsalves
  • Publication number: 20130260738
    Abstract: Apparatus and method may include a control center system operable to enable remote control of wireless handheld devices based upon the establishment of dedicated communication channels with the wireless device and employing communication protocols to facilitate display capture, key and touch input simulation, and collect device parameters to analyze and compare with pre-defined parameters and generate a standards deviation report viewable by an authorized user.
    Type: Application
    Filed: March 15, 2013
    Publication date: October 3, 2013
    Applicant: AETHERPAL INC.
    Inventors: Ranjithkumar Palanichamy, Calvin Charles, Deepak Gonsalves
  • Publication number: 20130263288
    Abstract: Disclosed is a method of password protection applied to applications on mobile devices during a remote control session. When a mobile device is connected to a remote support technician providing said remote support technician access to the mobile device, when a user highlights a password field the password is contextually hidden on remote support technician's console. A toast message is displayed on the remote access console and the user's mobile device and the remote support technician is denied the ability to edit the user's password field.
    Type: Application
    Filed: March 15, 2013
    Publication date: October 3, 2013
    Applicant: AETHERPAL INC.
    Inventors: Ranjithkumar Palanichamy, Deepak Gonsalves
  • Publication number: 20130262935
    Abstract: Disclosed is a method of updating Care knowledgebase for specific device models with identification of common device problem types and possible corrective actions for specific mobile device models based on the actions performed by the CSR remotely on the device or by the end user on the device during remote control session.
    Type: Application
    Filed: March 15, 2013
    Publication date: October 3, 2013
    Applicant: AETHERPAL INC.
    Inventors: Artun Kutchuk, Ranjithkumar Palanichamy, Calvin Charles