Patents Assigned to Afiniti Europe Technolgies Limited
  • Techniques for benchmarking pairing strategies in a contact center system
    Patent number: 10298763
    Abstract: Techniques for benchmarking pairing strategies in a contact center system are disclosed. In one particular embodiment, the techniques may be realized as a method for techniques for benchmarking pairing strategies in a contact center system comprising: cycling, by at least one processor, among at least two pairing strategies; and determining, by the at least one processor, a difference in performance between the at least two pairing strategies.
    Type: Grant
    Filed: November 17, 2017
    Date of Patent: May 21, 2019
    Assignee: Afiniti Europe Technolgies Limited
    Inventor: Zia Chishti