Abstract: Connecting devices for communication sessions is provided. A system can receive, from a client device, a first query comprising text. The system can determine, responsive to the first query and via a machine learning model, confidence scores corresponding to the expert identifiers. The system selects a first subset of expert identifiers based on a threshold confidence score or a ranking technique. The system transmits a second query based on the first query to client devices corresponding to the first subset of expert identifiers. The system identifies, based on responses to the second query, a second subset of expert identifiers. The system provides, to the client device, an indication of the second subset of expert identifiers to cause the client device to establish a communication session with at least one client device of at least one of the second subset of expert identifiers.

Abstract: Connecting devices for communication sessions is provided. A system can receive, from a client device, a first query comprising text. The system can determine, responsive to the first query and via a machine learning model, confidence scores corresponding to the expert identifiers. The system selects a first subset of expert identifiers based on a threshold confidence score or a ranking technique. The system transmits a second query based on the first query to client devices corresponding to the first subset of expert identifiers. The system identifies, based on responses to the second query, a second subset of expert identifiers. The system provides, to the client device, an indication of the second subset of expert identifiers to cause the client device to establish a communication session with at least one client device of at least one of the second subset of expert identifiers.