Abstract: A communication and workflow management system and method is provided for integrating a wide range of health care organization workflow management functions, generated by automated systems, manual and automated events associated with patients and staff interactions, through input-output devices such that requests and dispatch requests can be handled locally or over a widely distributed network, and can be tracked and escalated as required. The invention features a rules engine and database that identifies and defines resources, patients, tasks, and task handling. The invention uses extensive logic for the assignment of tasks and communication with resources that can execute tasks, tracking, completion of task, and escalation of tasks. The communication system can be integrated with staff and equipment tracking for automated closure of tasks.

Abstract: A communication and workflow management system and method is provided for integrating a wide range of health care organization workflow management functions, generated by automated systems, manual and automated events associated with patients and staff interactions, through input-output devices such that requests and dispatch requests can be handled locally or over a widely distributed network, and can be tracked and escalated as required. The invention features a rules engine and database that identifies and defines resources, patients, tasks, and task handling. The invention uses extensive logic for the assignment of tasks and communication with resources that can execute tasks, tracking, completion of task, and escalation of tasks. The communication system can be integrated with staff and equipment tracking for automated closure of tasks.