Abstract: A system, method and computer program product are included for providing multiple modes of communication between an advertiser and a user. In use, an advertisement capable of being used to initiate communication between an advertiser and a user is displayed, utilizing a network. Further displayed is a plurality of modes of communication capable of being selected by the user in association with the advertisement. Still yet, computer code required to enable at least one of the modes of communication may be downloaded to a device of the user.

Abstract: A system, method, and computer program product are provided for managing distribution of a finite amount of resources. In use, a quota is received from a first repository, the quota including a portion of a finite amount of resources. Additionally, a plurality of requests is received from a plurality of entities, where each of the plurality of requests is requesting one or more of the resources. Further, the one or more of the resources are conditionally provided to the plurality of entities, in response to the plurality of requests. Further still, it is determined whether a predetermined amount of resources exist. Also, an additional quota is conditionally requested from the first repository, based on the determining.

Abstract: A system, system, method, and computer program product are provided for augmenting a user profile utilizing data collected in association with a social network service profile. In use, a first profile of a user managed by an entity is identified. Additionally, a second profile of the user maintained by a social network service separate from the entity is identified. Further, data associated with the second profile of the user is collected. Moreover, the first profile of the user is augmented utilizing the data.

Abstract: A system, method, and computer program product are provided for automated non-sound operations by interactive voice response commands. In use, a command from an interactive voice response application is received. Additionally, a non-sound operation requested to be performed via the command is identified. Further, the identified non-sound operation is automatically performed.

Abstract: A system, method, and computer program product are provided for generating a short message service (SMS) message using template codes. In use, a message to be sent as a short message service (SMS) message is received. Additionally, a template associated with the message is identified. Further, at least one code associated with the template is identified. Moreover, the SMS message is generated using the at least one code.

Abstract: A system, method, and computer program product are provided for presenting a non-competing advertisement within content. In use, content is identified. Further, an advertisement is selected based on an automatic determination that the advertisement is non-competing with the content. Still yet, the advertisement is presented in association with the content.

Abstract: A system, method, and computer program product are provided for sending a missed call notification to a receiver based on an instruction from a caller. In use, an instruction is received from a caller to send a missed call notification to a receiver. Additionally, at least one parameter associated with the instruction is identified. Further, the missed call notification is generated utilizing the at least one parameter. Moreover, the missed call notification is sent to the receiver.

Abstract: A system, method, and computer program product are provided for determining at least potentially duplicate records. In use, when a new record is received, a first entry of a first predetermined field of the newly received record is identified, and a data structure is selected, based on the first entry. Further, a second entry of a second predetermined field of the newly received record is identified, and the second entry is compared to entries already stored in the data structure, where the entries stored in the data structure are associated with a plurality of other received records. Still yet, it is determined whether the newly received record is at least potentially a duplicate of at least one of the other received records, based on the comparison.

Abstract: A system, method and computer program product are provided including a catalog database with a plurality of product definitions. The product definitions includes a plurality of rules and attributes associated with a plurality of products. Further included is a pricing engine in communication with the catalog database. The pricing engine is adapted for charging for the products based on the rules and the attributes.

Abstract: A system, method, and computer program product are provided for modifying an 802.1Q and/or 802.1QinQ header to reduce a size of an associated data packet. In use, data to be communicated over a network is identified. Additionally, at least one data packet is generated for use in communicating the data over the network, where each data packet includes one of an 802.1Q and an 802.1QinQ Ethernet header. Furthermore, the Ethernet header is modified to reduce a size of the at least one data packet.

Abstract: A data structure, method and computer program product are provided. In one embodiment, an advertising slot located within content is identified. In addition, an advertisement is presented utilizing the advertising slot based on at least one identifier associated with the content. In another embodiment, an advertising slot is inserted into content. Further, at least one identifier associated with the content is generated for being used in presenting an advertisement utilizing the advertising slot. In yet another embodiment, an advertising slot associated with content is identified. Moreover, an advertisement is correlated with the advertising slot utilizing at least one identifier associated with the content.

Abstract: A system, method and computer program product are provided for calculating the cost of an advertisement. Initially, data reflecting an advertisement and usage of the advertisement may be provided. The data provided may then be rated. A cost may then be calculated based on the rated data.

Abstract: Methods and systems for constructing rules enable a simultaneous display of multiple windows on a display screen of a computer system. The multiple windows include a first window configured as a library and a second window configured as a canvas. Custom configuration of tiles in the library is enabled, and each tile corresponds to a term. Further, selection of the tiles from the library for placement in the canvas is enabled, and the placement reflects a logical statement, which corresponds to one or more instructions capable of being executed by a computer to perform a business function.

Abstract: Methods and systems for managing customer activity in a call center include monitoring event data. A mediator filters the event data into an event data set associated with a selected customer. A context component creates a context for the customer based on the event data set. A decision engine performs a probabilistic assessment of an occurrence related to the customer, based on the customer context, and determines an action based on the probabilistic assessment. An action processor initiates the action.

Abstract: A system, method, and computer program product are provided for applying an offer scheme to usage data using a user interface. In operation, usage data associated with a user is received from a server. Additionally, one or more offer schemes are displayed to the user using a user interface. Furthermore, the user is allowed to apply the one or more offer schemes to the usage data, utilizing the user interface. Still yet, the user is allowed to select one of the one or more offer schemes based on a result of the application, utilizing the user interface.

Abstract: A system, method, and computer program product are provided for interfacing an automated operational support system (OSS) with a legacy OSS. In use, a legacy OSS that operates manually at least in part is automated, utilizing an adapter. Furthermore, an automatic OSS is interfaced with the legacy OSS based on the automation, utilizing the adapter.

Abstract: A system, method, and computer program product are provided for determining at least one recommended device from a plurality of devices for initiating a phone call based on a determined call rate. In operation, information associated with an attempted phone call is received. Additionally, a call rate for a plurality of devices capable of initiating the attempted phone call and/or at least one recommended long distance and/or international carriers are determined. Furthermore, at least one recommended device of the plurality of devices for initiating the phone call and/or at least one recommended long distance and/or international carrier is determined based, at least in part, on the determined call rate. The phone call is initiated utilizing one of the at least one recommend device and/or utilizing one of the at least one recommended long distance and/or international carrier.

Abstract: A system, method, and computer program product are provided for sending information in response to a receipt of an alphanumeric code presented with an advertisement. In operation, an advertisement is presented with at least one alphanumeric code in an offline media. Additionally, the alphanumeric code is received by an advertiser from a device of a user. Further, additional information is sent in response to the receipt of the alphanumeric code.

Abstract: A system, method, and computer program are provided for sending a response to a client based on a replication message received from a master server. In use, a replication message is received at a replication server from a master server. Further, a response is sent from the replication server to a client based on the replication message received from the master server.

Abstract: A system, method and computer program product are provided for billing purposes. Initially, a customer is associated with a policy. In use, an event is received that is associated with a customer and a category. It is then determined whether to process the event using an online charging platform or an offline charging platform based on the policy and the category. If it is determined that the event is to be processed using the online charging platform, the event is processed using the online charging platform for authorizing and/or charging the event immediately. On the other hand, if it is determined that the event is to be processed using the offline charging platform, the event is processed using the offline charging platform for billing the user at the end of a billing period.