Patents Assigned to Amdocs Software Systems Limited
  • Patent number: 10762558
    Abstract: A system, method, and computer program product include authorizing a payment using gesture data. In use, a request for a payment is received over a network from a payment provider. Additionally, gesture data is generated in response to the receipt of the request for the payment. Furthermore, the gesture data is transmitted to the payment provider over the network, for authorizing the payment.
    Type: Grant
    Filed: January 14, 2009
    Date of Patent: September 1, 2020
    Assignees: AMDOCS DEVELOPMENT LIMITED, AMDOCS SOFTWARE SYSTEMS LIMITED
    Inventor: Oliver Drobnik
  • Patent number: 10701136
    Abstract: A system, method, and computer program product are provided for monitoring application activity for a cluster of applications. In use, at least one application associated with a plurality of applications to monitor is identified. Further, metadata associated with an application flow corresponding to the at least one application is defined. The defined metadata is stored in at least one file that is accessible to at least one application server associated with the plurality of applications. Activity of the at least one application is monitored utilizing the metadata associated with the at least one application. Moreover, information associated with the at least one application is displayed based on monitoring the activity of the at least one application, utilizing at least one user interface.
    Type: Grant
    Filed: August 26, 2015
    Date of Patent: June 30, 2020
    Assignees: AMDOCS DEVELOPMENT LIMITED, AMDOCS SOFTWARE SYSTEMS LIMITED
    Inventors: Liad Levi-Raz, Donal Burke, Idan Raphael, Yue Liu, Dov Rosner, Moti Pinhas
  • Patent number: 10650374
    Abstract: A system, method, and computer program product are provided for implementing high performance digital wallets. In use, a digital wallet with a plurality of transactions to process is identified. Further, a plurality of digital proxy-wallets are associated with the digital wallet. Additionally, digital currency from the digital wallet is allocated to the plurality of digital proxy-wallets. Moreover, the plurality of transactions are automatically processed in parallel utilizing the plurality of proxy-wallets such that the transactions are processed against the digital wallet.
    Type: Grant
    Filed: October 22, 2015
    Date of Patent: May 12, 2020
    Assignees: AMDOCS DEVELOPMENT LIMITED, AMDOCS SOFTWARE SYSTEMS LIMITED
    Inventors: Ajeet Singh, Naresh Chandra Miriyala, Ali Badiei, Peter Dimopoulos, Martin T J Balderstone
  • Patent number: 10650431
    Abstract: A system, method, and computer program product are provided for a catalog driven user experience. In use, one or more products to present utilizing at least one user interface are identified, the one or more products being defined in at least one product catalog including a plurality of products associated with at least one service provider. Additionally, user experience criteria information associated with the one or more products is received, the user experience criteria information including at least one definition of how the one or more products are to be presented utilizing the at least one user interface, the at least one definition of how the one or more products are to be presented utilizing the at least one user interface being one of a plurality of dynamically selectable definitions defined in the at least one product catalog and being associated with at least one of a plurality of usability properties.
    Type: Grant
    Filed: January 26, 2015
    Date of Patent: May 12, 2020
    Assignees: AMDOCS DEVELOPMENT LIMITED, AMDOCS SOFTWARE SYSTEMS LIMITED
    Inventor: Tal Ben Shahar
  • Patent number: 10592908
    Abstract: A system, method, and computer program product are provided for preventing excessive customer care. In use, one or more service provider systems are monitored for at least one proactive care action provided to at least one of a plurality of customers. Further, one or more proactive care actions are detected in the one or more systems. Information associated with the detected one or more proactive care actions is stored. Additionally, one or more proactive customer care interactions associated with the detected one or more proactive care actions are identified. Information associated with the one or more proactive customer care interactions is stored. Furthermore, one or more self-service click through events associated with the detected one or more proactive care actions are detected. Information associated with the one or more self-service click through events is stored. Further, at least one customer care policy of a service provider associated with the one or more service provider systems is identified.
    Type: Grant
    Filed: May 23, 2014
    Date of Patent: March 17, 2020
    Assignees: AMDOCS DEVELOPMENT LIMITED, AMDOCS SOFTWARE SYSTEMS LIMITED
    Inventors: Craig Dean Hanson, Joseph Patrick O'Hara, Shanmugam Chinnappa Gounder
  • Patent number: 10592992
    Abstract: A system, method, and computer program product are provided for calculating network component value information. In use, network user information is received that is related to a plurality of network users in connection with at least one network. Such plurality of network users are organized into segments of network users, based on the network user information. Further, network usage charge information is identified that is related to charges for network usage over a predetermined amount of time, for at least one of the segments of network users. Also identified is network usage information related to network usage over the predetermined amount of time, for the at least one segment of network users. Based on this information, revenue rate information is calculated.
    Type: Grant
    Filed: November 16, 2015
    Date of Patent: March 17, 2020
    Assignees: AMDOCS DEVELOPMENT LIMITED, AMDOCS SOFTWARE SYSTEMS LIMITED
    Inventors: Eitan Gal, Gal Cohen, Nir Pedhazur
  • Patent number: 10497035
    Abstract: A system, method, and computer program product are provided for product/service design and creation. In use, at least one new resource is identified in a master catalog. The at least one resource is tested. Additionally, the at least one resource is released for service generation. Further, at least one service is generated utilizing the at least one resource. The at least one service is stored in the master catalog. In addition, the at least one service is released for product generation. Furthermore, at least one product is generated utilizing the at least one service. The at least one product is stored in the master catalog. Moreover, the at least one product is presented for sale.
    Type: Grant
    Filed: August 8, 2017
    Date of Patent: December 3, 2019
    Assignees: AMDOCS SOFTWARE SYSTEMS LIMITED, AMDOCS DEVELOPMENT LIMITED
    Inventors: Eyal Felstaine, Ofer Hermoni, Guy Levi, Stephen John Plain
  • Patent number: 10417598
    Abstract: A system, method, and computer program product are provided for mapping data elements from a plurality of service-specific databases into a single multi-service data warehouse. In use, a multi-service data model is generated for creating a single multi-service data warehouse, the multi-service data model including a plurality of multi-service data elements. Additionally, a plurality of rules are generated for mapping each of the plurality of multi-service data elements to a plurality of service-specific data elements, the plurality of service-specific data elements being included in a disparate one or more of a plurality service-specific data models associated with one or more of a plurality of service-specific databases. Further, the plurality of rules are utilized for automatically importing data from at least some of the service-specific databases into the single multi-service data warehouse.
    Type: Grant
    Filed: April 15, 2014
    Date of Patent: September 17, 2019
    Assignees: AMDOCS DEVELOPMENT LIMITED, AMDOCS SOFTWARE SYSTEMS LIMITED
    Inventors: Eran Manor, Eyal Almog
  • Patent number: 10419295
    Abstract: A system, method, and computer program product are provided for automatically generating communication device metadata definitions. In use, device information is received from at least one instance of at least one communication device associated with a communication network. Additionally, a device metadata definition associated with the at least one communication device is automatically generated utilizing the device information, the device metadata definition representing at least attributes of the at least one communication device.
    Type: Grant
    Filed: October 3, 2014
    Date of Patent: September 17, 2019
    Assignees: AMDOCS DEVELOPMENT LIMITED, AMDOCS SOFTWARE SYSTEMS LIMITED
    Inventors: Colin Paul Burns, Michael Christian Rehder
  • Patent number: 10402737
    Abstract: A system, method, and computer program product are provided for providing proactive customer care for issues associated with billing or ordering processes. In use, a likelihood that a customer is going to call a call center to address at least one issue associated with at least one of an ordering process or a billing process is predicted. Additionally, it is determined whether the customer is likely to call the call center based on the predicted likelihood that the customer is going to call the call center. Further, the customer is proactively notified before the customer contacts the call center, if it is determined that the customer is likely to call the call center.
    Type: Grant
    Filed: October 22, 2014
    Date of Patent: September 3, 2019
    Assignees: AMDOCS DEVELOPMENT LIMITED, AMDOCS SOFTWARE SYSTEMS LIMITED
    Inventors: Leon Malalel, Peter John Cogan
  • Patent number: 10395303
    Abstract: A system, method, and computer program product are provided for transforming order requests from external channels into a format associated with a service provider. In use, at least one new order request is received from at least one of a plurality of external order channels. Additionally, the at least one new order request is transformed into a predefined format associated with a service provider system. Further, the at least one new order request in the predefined format is sent to the service provider system.
    Type: Grant
    Filed: July 1, 2015
    Date of Patent: August 27, 2019
    Assignees: AMDOCS DEVELOPMENT LIMITED, AMDOCS SOFTWARE SYSTEMS LIMITED
    Inventors: Eadan Agur, Tomer Sadan, Yakov Eini
  • Patent number: 10395463
    Abstract: A data processing system defines products that a service provider may offer to customers. A completed product definition may include product definitions, price definitions, discount definitions, and commitment definitions. Each of the definitions may be employed as a re-useable component building block for establishing completed product definitions.
    Type: Grant
    Filed: September 13, 2005
    Date of Patent: August 27, 2019
    Assignees: AMDOCS DEVELOPMENT LIMITED, AMDOCS SOFTWARE SYSTEMS LIMITED
    Inventors: Cindy Irby, Maxine Campbell, Greg Verego, Shannon Chavis-Smith
  • Patent number: 10354275
    Abstract: A system, method, and computer program product are provided for creating a customer specific business offer template. In use, a customer inquiry corresponding to at least one product or service associated with a business is received, the customer inquiry including information associated with requirements of the customer. Additionally, a currently available product or service associated with the business is selected based on the customer inquiry, the currently available product or service including a standard offering associated with the business. Further, the currently available product or service is modified to correlate with the information associated with the requirements of the customer in order to create a customer specific business offer. Moreover, the customer specific business offer is saved as a template to use for the customer.
    Type: Grant
    Filed: November 21, 2014
    Date of Patent: July 16, 2019
    Assignees: AMDOCS DEVELOPMENT LIMITED, AMDOCS SOFTWARE SYSTEMS LIMITED
    Inventor: Tal Ben-Shahar
  • Patent number: 10269023
    Abstract: A system, method and computer program product are provided for profile-based advertising. In use, profile criteria is identified. A subset of customers to which invoices are to be delivered is then determined, based on the profile criteria. In addition, at least one advertisement is included with the invoices delivered to the subset of customers.
    Type: Grant
    Filed: June 30, 2006
    Date of Patent: April 23, 2019
    Assignees: AMDOCS DEVELOPMENT LIMITED, AMDOCS SOFTWARE SYSTEMS LIMITED
    Inventor: Nir Shem Tov
  • Patent number: 10164944
    Abstract: A system, method, and computer program product are provided for implementing a virtual obfuscation service in a network. In use, an obfuscation service component is initiated in a network system including one or more virtual services, the obfuscation service component including at least one of: at least one first obfuscation service component associated with a physical portion of the network system or at least one second obfuscation service component associated with a cloud-based virtual portion of the network system. Further, communication to be sent from the physical portion of the network system to the cloud-based virtual portion of the network system is identified. Additionally, the communication is directed from the physical portion of the network system to the first obfuscation service component associated with the physical portion of the network system.
    Type: Grant
    Filed: August 5, 2015
    Date of Patent: December 25, 2018
    Assignees: AMDOCS DEVELOPMENT LIMITED, AMDOCS SOFTWARE SYSTEMS LIMITED
    Inventors: Eyal Felstaine, Itzik Kitroser, Ofer Hermoni, Shmuel Ur
  • Patent number: 10162849
    Abstract: A system, method, and computer program product are provided for automatic database validation associated with a software test. In use, an indication that a user is beginning a software test that utilizes one or more databases is received. A first configuration snapshot of the one or more databases is recorded in response to receiving the indication that the user is beginning the software test, prior to the user beginning the software test. Additionally, an indication that the user has finished the software test is received. A second configuration snapshot of the one or more databases is recorded in response to receiving the indication that the user has finished the software test. The first configuration snapshot of the one or more databases is automatically compared to the second configuration snapshot of the one or more databases.
    Type: Grant
    Filed: October 26, 2015
    Date of Patent: December 25, 2018
    Assignees: AMDOCS DEVELOPMENT LIMITED, AMDOCS SOFTWARE SYSTEMS LIMITED
    Inventors: Sharon Elgarat, Yuval Alon, Assaf Ben David
  • Patent number: 10127034
    Abstract: A system, method, and computer program product are provided for delayed evaluation of condition based trees. In use, an update to perform on a software product is identified. Additionally, update material is generated to utilize for updating the software product. Further, first information associated with the update material that is able to be evaluated is evaluated in a first evaluation phase. In addition, second information associated with the update material that requires delayed evaluation is identified. The second information that requires delayed evaluation is preserved in a human readable format. Furthermore, parameters required for evaluating the second information that requires delayed evaluation are received. Still yet, the second information that requires delayed evaluation utilizing the received parameters is evaluated in a second evaluation phase.
    Type: Grant
    Filed: September 24, 2015
    Date of Patent: November 13, 2018
    Assignees: AMDOCS DEVELOPMENT LIMITED, AMDOCS SOFTWARE SYSTEMS LIMITED
    Inventors: Alexander Troyanovsky, Yevgeny Chechelnitsky, Igor Troyanovsky
  • Patent number: 10116540
    Abstract: A system, method, and computer program product are provided for managing data objects in a multiprocessor unit telecommunications network. In use, a plurality of data objects associated with one or more data object events corresponding to a network are received. Further, each of the plurality of data objects are assigned to one of a plurality of processing modules for processing, based on a map. Additionally, the plurality of processing modules are monitored. Furthermore, it is determined whether each of the plurality of processing modules are available to process the plurality of data objects assigned thereto, based on the monitoring.
    Type: Grant
    Filed: March 18, 2014
    Date of Patent: October 30, 2018
    Assignees: AMDOCS DEVELOPMENT LIMITED, AMDOCS SOFTWARE SYSTEMS LIMITED
    Inventors: Ziv Orovan, Nir Cohen, Guy Turkenits, Vladimir Polonsky, Ari Erev
  • Patent number: 10097426
    Abstract: A system, method, and computer program product are provided for managing services for a service provider at a device within proximity to a location of the service provider, utilizing logic of a centralized environment. In use, at least one real-time service managed for a service provider by a centralized environment is identified. Furthermore, logic of the centralized environment for the management of the at least one real-time service is deployed to at least one device within a predetermined proximity to a location of the service provider.
    Type: Grant
    Filed: November 17, 2014
    Date of Patent: October 9, 2018
    Assignees: Amdocs Development Limited, Amdocs Software Systems Limited
    Inventors: Nir Levy, Zvi Naggan
  • Patent number: 10063453
    Abstract: A system, method, and computer program product are provided for tag based testing of virtual services. In use, an original portion of a system within a network in which to implement at least one modification is identified, the original portion of the system including a first virtual service and a second virtual service. Additionally, the original portion of the system is duplicated implemented within the network to form an updated portion of the system. Both the original portion and the updated portion share a single instance of a third service. The updated portion is then tested by processing the same data through the original portion, including the single instance of the third service, and through the updated portion, including the single instance of the third service, and comparing the outputs thereof.
    Type: Grant
    Filed: January 9, 2015
    Date of Patent: August 28, 2018
    Assignees: AMDOCS DEVELOPMENT LIMITED, AMDOCS SOFTWARE SYSTEMS LIMITED
    Inventors: Shmuel Ur, Itzik Kitroser, Ofer Hermoni, Eyal Felstaine