Abstract: A computer based system for social network assistance is disclosed. Via use of the system and related methods, a high-volume social media account (for example, an airline Twitter account) may be managed to enable prompt and thorough responses to incoming social media messages. In this manner, customer issues and feedback may be more effectively addressed, resulting in improved customer satisfaction and goodwill associated with the owner of the high-volume social media account.

Abstract: A method of training a neural network to approximate a forecasting error of a passenger-demand forecasting model that includes calculating, using the forecasting model, a historical passenger demand forecast for each key level in a set of key levels and for each departure date in a set of historical departures dates; applying a dropout model to the historical passenger demand forecasts to create a training sample; training, using the historical passenger demand forecasts and the training sample, the neural network, to approximate forecasting errors associated with the forecasting model; calculating, using the forecasting model, a future passenger demand forecast for each key level in the set of key levels and for each departure date in a set of future dates; and approximating, using the trained neural network, the forecasting error associated with the future passenger demand forecasts for the second set of departure dates.

Abstract: A system and method of providing a context-based communication platform includes storing an executable application on a computer readable medium within each remote computer in a plurality of remote computers, wherein when the application is executed the application is associated with an individual user; receiving, at a server and from the application within each remote computer in the plurality of remote computers, user contact data and user context data for each individual user, wherein the user context data includes data regarding at least one of: a role of the individual user; the location of the individual user; and a work assignment of the individual user; storing, in a database that is in communication with the server, the user contact data and user context data for each individual user; receiving, at the server, a communication that includes user context data associated with an intended recipient, the identity of which is unknown, wherein the intended recipient is one of the individual users; and ident

Abstract: A printer system includes a paper medium disposed, the paper medium including an adhesive label and a backing strip to which the adhesive label is affixed. The adhesive label includes first, second, and third portions affixed to the backing strip, wherein each of the first, second, and third portions is permitted to be peeled off from the backing strip while the others of the first, second, and third portions remain affixed to the backing strip.

Abstract: A system according to which a network of physical sensors are configured to detect and track the performance of aircraft engines. The physical sensors are placed in specific locations to detect an exhaust gas temperature, vibration, speed, oil pressure, and fuel flow for each aircraft engine. The performance of each aircraft engine is then viewed in combination with oil consumption associated with that aircraft engine and the routine maintenance program associated with that aircraft engine to route the aircraft and move the aircraft, in accordance with the routing, to a specific location. The sensors efficiently track the performance and physical condition of the engines. Moreover, a listing of identified “at-risk” engines is displayed on a screen of a GUI in a manner that allows for easy navigation and display. Data point(s) that triggered the identification of each “at-risk” engine are easily accessible and viewable.

Abstract: A system that includes a depth perception camera to estimate or otherwise measure the dimensions of a proposed carry-on item to determine whether the proposed carry-on item complies with limitations associated with a user. The system is configured to enable checking the proposed carry-on item and receiving payment for the checked item when the item exceeds the limitations associated with the user. Displayed to the user are dimension lines associated with the maximum dimensions of the limitations and/or the captured dimensions of the proposed carry-on item.

Abstract: A computing device including a display screen, the computing device being configured to display on the screen a visual indication of a health status of a monitored application, wherein the screen displays a listing of interfaces, with each interface affecting the health of the application. Each interface is associated with physical host location(s) and the computing device is additionally configured to display on the display screen a set of status icons associated with each interface in the listing of interfaces. The status icons are simultaneously arranged in a first grouping to visually depict a physical host location associated with the interfaces and a second grouping to visually depict dependencies common between interfaces. Each status icon includes a visual indicator indicating an interface health status of the interface, and the combination of the visual indicators form the visual indication of the health status of the monitored application.

Abstract: A departure sequencing system models airport operations and provides suggested gate pushback times for aircraft. In various embodiments, a departure sequencing system includes an airport state analyzer, a taxi-out predictor, and a pushback optimizer. The departure sequencing system may utilize stochastic models, and resolve aircraft conflicts using a business rules engine. Via use of the departure sequencing system, taxi times may be reduced, taxi fuel burn may be reduced, and airport throughput may be increased.

Abstract: A system that includes a plurality of IoT devices associated with ground equipment items, a plurality of gateways to receive data from the IoT devices, and an application that receives the data from the IoT devices, is used to manage mobile ground equipment within an airport and track flight data to match available, working equipment with turnarounds and/or flights based on flight data requirements, predicted turn time, gate position, required special needs equipment, and working/failed equipment.

Abstract: A method of monitoring and reporting aircraft turnaround activities at an airport gate that includes monitoring the airport gate using a first camera that has a first field of view associated with the airport gate; generating, using the first camera, first image data capturing a first activity within the first field of view; receiving, by processor(s), the first image data; identifying, by the processor(s), the first activity captured in the first image data; comparing, using a computer application, aspect(s) of the first activity with a predetermined schedule; and displaying, on a graphical user interface remote from the first camera and using the computer application, an alert indicating that the first activity does not comply with the predetermined schedule; wherein the processor(s) include a machine learning processor.

Abstract: A computer based system for remapping prime class seat bookings is disclosed. The system remaps prime class bookings a floor class, or if the floor class is closed, into a higher, displacement class. Via remapping, airline systems, such as inventory management systems, revenue management systems, and the like, may better account for the true value of prime class bookings.

Abstract: A system and method for receiving data associated with a plurality of travel legs; identifying a resources delay relating to a delay necessary to provide a travel leg from the plurality of travel legs with resources required for the departure of the travel leg, and an existing delay associated with the travel leg; determining a projected arrival delay and a projected departure delay based on the resources delay and the existing delay; outputting parameters relating to the projected arrival delay and the projected departure delay; receiving operation parameters; and generating a proposed operation plan using the projected arrival delay, the projected departure delay, and the operation parameters. In an exemplary embodiment, each of the travel legs is an airline flight.

Abstract: A method that includes: receiving, by a processor(s), a user identifier and an authentication identifier that are associated with a user of a computer gaining direct access to information within a first application; displaying, on a GUI of the computer, a first window associated with the first application; displaying, on the GUI and simultaneously with the first window, a second window associated with a second application to initiate a chat session; after displaying the first and second windows, receiving by the processor(s), a user input associated with an information request; identifying, using the processor(s) and the second application, contextual inputs associated with the session and/or the user; accessing, using the processor(s) and the second application, a third application; identifying, using the processor(s) and the second application, information relevant to the information request within the third application; and displaying a response to the first information request in the second window.

Abstract: A system includes a door that selectively grants access to a secured area from a first area and a scanner accessible from the first area that is configured to read a scannable code of a travel document, such as a boarding pass, to identify travel details of a user and user details that are represented by the scannable code. The system also includes a converter in communication with the scanner, with the converter being configured to generate a first access key code based on the identified travel details and the identified user details. The system also includes a control panel in communication with the converter, with the control panel being configured to grant access to the secured area via the door in response to a comparison of the first access key code to a registered access key code.

Abstract: Systems and methods to generate predicted variances of an operation based on data from one or more connected databases.

Abstract: Systems and methods to generate predicted variances of an operation based on data from one or more connected databases.

Abstract: A computer based system for remapping prime class seat bookings is disclosed. The system remaps prime class bookings a floor class, or if the floor class is closed, into a higher, displacement class. Via remapping, airline systems, such as inventory management systems, revenue management systems, and the like, may better account for the true value of prime class bookings.

Abstract: A method of training a neural network to approximate a forecasting error of a passenger-demand forecasting model that includes calculating, using the forecasting model, a historical passenger demand forecast for each key level in a set of key levels and for each departure date in a set of historical departures dates; applying a dropout model to the historical passenger demand forecasts to create a training sample; training, using the historical passenger demand forecasts and the training sample, the neural network, to approximate forecasting errors associated with the forecasting model; calculating, using the forecasting model, a future passenger demand forecast for each key level in the set of key levels and for each departure date in a set of future dates; and approximating, using the trained neural network, the forecasting error associated with the future passenger demand forecasts for the second set of departure dates.

Abstract: A misconnect management system models the movement of passengers, bags, and crew through flights and airports. In various embodiments, a misconnect management system identifies potential misconnected passengers and provides recommendations and input configured to support decision makers, such as ramp controllers and operations controller, in evaluating hold/no hold decisions for a flight. Via use of the misconnect management system and associated methods, misconnected passenger numbers may be reduced, expenses associated with missed connections may be reduced, and organizational efficiency may be improved.

Abstract: A method of verifying that a user is authorized to access a secured area via an entry point includes receiving at a first computer and from a user device associated with the user, check-in request information that includes: a membership number associated with the user and a travel event; and a lounge location. The method also includes generating a time stamp for the receipt of the check-in request; verifying that the membership number is a valid membership number; and verifying that the time stamp is within a predetermined window of time. The method also includes sending, in response to the verification, instructions from the first computer to a second computer positioned near the entry point to display a window that includes user information associated with the user.