Patents Assigned to American Express Travel Related Services Company, Inc.
  • Publication number: 20110178846
    Abstract: The present invention improves upon existing systems and methods by providing a passive profile creation method. The data accessible to a financial processor, such as spend level data, is leveraged using sophisticated data clustering and/or data appending techniques. Associations are established among entities (e.g., consumers), among merchants, and between entities and merchants. In one embodiment, a system and method for passively collecting spend level data for a transaction of a first entity, aggregating the collected spend level data for a plurality of entities; and clustering the first entity with a subset of the plurality of entities, based on aggregated spend level data of the first entity is provided.
    Type: Application
    Filed: January 20, 2010
    Publication date: July 21, 2011
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Rajendra R. Rane, Melissa Schwartz
  • Publication number: 20110176665
    Abstract: A method, system, and apparatus are used to contact an intended customer. In one embodiment, one or more notification details associated with an intended customer are received. The notification details may include at least a phone number and a name of the intended customer. Subsequently, a phone call to the intended customer is originated. One or more audio messages are played to a recipient of the phone call. Subsequently, one or more inputs from the recipient are received. Whether the recipient is the intended customer is determined based on the inputs provided. In one embodiment, the phone call is routed to an agent or an automated system if the recipient is the intended customer. In another embodiment, if the recipient is not the intended customer, the recipient may be prompted to provide availability information of the intended customer.
    Type: Application
    Filed: January 20, 2010
    Publication date: July 21, 2011
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Siddhartha Dutta, John Bowen
  • Publication number: 20110178848
    Abstract: The present invention improves upon existing systems and methods by providing a passive profile creation method. The data accessible to a financial processor, such as spend level data, is leveraged using sophisticated data clustering and/or data appending techniques. Associations are established among entities (e.g., consumers), among merchants, and between entities and merchants. In one embodiment, a system and method for passively collecting spend level data for a transaction of a first entity, aggregating the collected spend level data for a plurality of entities; and clustering the first entity with a subset of the plurality of entities, based on aggregated spend level data of the first entity is provided.
    Type: Application
    Filed: January 20, 2010
    Publication date: July 21, 2011
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Rajendra R. Rane, Melissa Schwartz
  • Publication number: 20110178845
    Abstract: The present invention improves upon existing systems and methods by providing a passive profile creation method. The data accessible to a financial processor, such as spend level data, is leveraged using sophisticated data clustering and/or data appending techniques. Associations are established among entities (e.g., consumers), among merchants, and between entities and merchants. In one embodiment, a system and method for passively collecting spend level data for a transaction of a first entity, aggregating the collected spend level data for a plurality of entities; and clustering the first entity with a subset of the plurality of entities, based on aggregated spend level data of the first entity is provided.
    Type: Application
    Filed: January 20, 2010
    Publication date: July 21, 2011
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Rajendra R. Rane, Melissa Schwartz
  • Publication number: 20110178841
    Abstract: The present invention improves upon existing systems and methods by providing a passive profile creation method. The data accessible to a financial processor, such as spend level data, is leveraged using sophisticated data clustering and/or data appending techniques. Associations are established among entities (e.g., consumers), among merchants, and between entities and merchants. In one embodiment, a system and method for passively collecting spend level data for a transaction of a first entity, aggregating the collected spend level data for a plurality of entities; and clustering the first entity with a subset of the plurality of entities, based on aggregated spend level data of the first entity is provided.
    Type: Application
    Filed: January 20, 2010
    Publication date: July 21, 2011
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Rajendra R. Rane, Melissa Schwartz
  • Publication number: 20110178849
    Abstract: The present invention improves upon existing systems and methods by providing a passive profile creation method. The data accessible to a financial processor, such as spend level data, is leveraged using sophisticated data clustering and/or data appending techniques. Associations are established among entities (e.g., consumers), among merchants, and between entities and merchants. In one embodiment, a system and method for passively collecting spend level data for a transaction of a first entity, aggregating the collected spend level data for a plurality of entities; and clustering the first entity with a subset of the plurality of entities, based on aggregated spend level data of the first entity is provided.
    Type: Application
    Filed: January 20, 2010
    Publication date: July 21, 2011
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Rajendra R. Rane, Melissa Schwartz
  • Publication number: 20110178847
    Abstract: The present invention improves upon existing systems and methods by providing a passive profile creation method. The data accessible to a financial processor, such as spend level data, is leveraged using sophisticated data clustering and/or data appending techniques. Associations are established among entities (e.g., consumers), among merchants, and between entities and merchants. In one embodiment, a system and method for passively collecting spend level data for a transaction of a first entity, aggregating the collected spend level data for a plurality of entities; and clustering the first entity with a subset of the plurality of entities, based on aggregated spend level data of the first entity is provided.
    Type: Application
    Filed: January 20, 2010
    Publication date: July 21, 2011
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Rajendra R. Rane, Melissa Schwartz
  • Publication number: 20110178933
    Abstract: A secure mobile financial transaction is provided by receiving, over a communication network, a list of protection mechanisms available for implementation by an external terminal. Security-related data is received from one or more sensors and an attack signature is computed based on the security-related data. An appropriate security policy is selected from multiple security policies stored in a database based on the list of protection mechanisms and the attack signature. A secure communication session is established between the external terminal and an internal network component according to the selected security policy. A data message associated with a mobile financial transaction is communicated over the communication network during the communication session.
    Type: Application
    Filed: January 20, 2010
    Publication date: July 21, 2011
    Applicant: American Express Travel Related Services Company, Inc.
    Inventor: Samuel A. Bailey, JR.
  • Publication number: 20110178844
    Abstract: The present invention improves upon existing systems and methods by providing a passive profile creation method. The data accessible to a financial processor, such as spend level data, is leveraged using sophisticated data clustering and/or data appending techniques. Associations are established among entities (e.g., consumers), among merchants, and between entities and merchants. In one embodiment, a system and method for passively collecting spend level data for a transaction of a first entity, aggregating the collected spend level data for a plurality of entities; and clustering the first entity with a subset of the plurality of entities, based on aggregated spend level data of the first entity is provided.
    Type: Application
    Filed: January 20, 2010
    Publication date: July 21, 2011
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Rajendra R. Rane, Melissa Schwartz
  • Patent number: 7983992
    Abstract: An online card-present transaction system facilitates card-present type transactions with a merchant over a public network. A host system is configured to accept authentication data from a user via an authentication device. The host system, after authenticating a user is configured to retrieve the user's account information from a user database system and translate a user account number into a temporary transaction number. The temporary transaction number is then transmitted directly from the host system to the merchant, thereby eliminating the need for the user to send to the merchant over the internet, the user's transaction account number.
    Type: Grant
    Filed: February 23, 2009
    Date of Patent: July 19, 2011
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Carol Lee Hobson, Sohail M. Hussain
  • Publication number: 20110171939
    Abstract: A system, method, and computer program product for providing customer services on a mobile device can provide a user-interface on a mobile device to display one or more customer service options, store state information of the customer's interaction with the user-interface, and provide a user-interface element that provides the customer an option to contact a customer service agent. In response to the customer's exercising the option to contact the customer service agent, the stored state information is sent to the customer service agent.
    Type: Application
    Filed: January 12, 2010
    Publication date: July 14, 2011
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Manish K. Deliwala, Brett A. Vedas
  • Publication number: 20110170673
    Abstract: A server receives a customer service request and customer identification information associated with the customer service request. A home location of the customer is identified based, at least in part, on the customer identification information. An interactive voice response application is selected based, at least in part, on the home location. The selected interactive voice response application is provided to a voice portal, wherein the voice portal services the customer service request.
    Type: Application
    Filed: January 12, 2010
    Publication date: July 14, 2011
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Siddhartha Dutta, John Bowen
  • Patent number: 7979349
    Abstract: A financial account issuer facilitating transactions between accounts is disclosed. The invention provides sellers with an irrevocable method of receiving funds from a purchaser and for improving purchaser willingness to transact with an unknown party. The invention also includes the options of interest payments, the use of different account issuers, different financial accounts, budget transfers, spend compartmentalization, cost-splitting, adjusting credit limits, loans, gifting, intermediary facilitating the transaction, transaction tracking, rapid funds availability, confidential transfer of funds, immediate initiation of shipment by a seller, releasing funds to a seller only after approval of the goods, services, or other value, demonstrating proof of payment, and recourse against a remote seller.
    Type: Grant
    Filed: September 30, 2008
    Date of Patent: July 12, 2011
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Fred Bishop, Bansi L. Sharma, Tracey R. Thomas
  • Patent number: 7979351
    Abstract: The present subject matter relates to reloadable or non-reloadable prepaid transaction card activation systems. More specifically, the system provides a platform for activation of prepaid or stored value transaction cards and capture of customer demographic information, and verification of that information, after the customer has obtained or has been issued a prepaid transaction card. The data capture is performed at activation rather than at point of sale.
    Type: Grant
    Filed: October 15, 2004
    Date of Patent: July 12, 2011
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Nicole Milne Vollmer, Lance Lewis, Elizabeth Gwen Webb
  • Patent number: 7979316
    Abstract: A system and method for facilitating the purchase of goods and/or services between the holder of a wireless communications device and a commerce system is disclosed. The system enables consumers who wish to participate in promotional sales offers to register with a mobile commerce system. Consumers may further define the types of items that they are interested in purchasing. Prior to the start of a promotion, the system sends a text message alert to registered consumers, giving them an opportunity to opt-in via text message from a wireless communications device. When the promotion is activated, the opted-in consumers are alerted via text message and are given an opportunity to send a text message back to the system indicative of a desire to purchase the promotional item. If defined conditions are met, the consumer's financial account is debited in the amount of the purchase and the consumer is instructed as to how to acquire their purchase.
    Type: Grant
    Filed: April 27, 2007
    Date of Patent: July 12, 2011
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Sohail Coelho, Luke Gebb, James Hedleston, Paul Sacchetti
  • Publication number: 20110166923
    Abstract: A system and method for providing in real-time an immediately accessible customized transaction account via the internet is disclosed. In particular, the system and method recognizes distinct access codes which are correlated to the credit profile of a person accessing an on-line application system via a computer network. During operation of the invention, a party may be driven to the on-line application system via the internet to conduct a transaction in response to an invitation to enroll in a special program. Upon entering the on-line application system, the accessing party may be unilaterally given the opportunity to apply for a special offer, which has been tailored to the accessing party's credit profile.
    Type: Application
    Filed: March 14, 2011
    Publication date: July 7, 2011
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Marjorie Faith Zarin, Rachel Glim, Heather D. Kay, Timothy Patrick Lewis, Rhene Meyer, Dafna Sarnoff, Robert P. Cichon
  • Patent number: 7971786
    Abstract: Metal-containing transaction cards, useful for the purchase of goods and/or services are disclosed. The metal-containing transaction cards may be standard-sized (i.e., about 3? inches by about 2 14 inches) or any other size yet still usable as a transaction card. Moreover, the metal-containing transaction card may include a pocket having characters embossed therein. Further, the metal-containing transaction card may include a fill panel disposed within the pocket. The metal may be titanium or stainless steel.
    Type: Grant
    Filed: October 25, 2010
    Date of Patent: July 5, 2011
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Ellen Lasch, Lisa Ann Morrill-Webb, Priscilla Gandel
  • Publication number: 20110161235
    Abstract: A system and method for securing a Radio Frequency (RF) transaction using a RF identification device (RFID) transaction device is provided. The method includes a RFID transaction device including a random number generator for generating a random number. The random number may be used by an account issuer to verify the validity of a RFID transaction device or RFID reader communicating on the RF transactions network. The authorizing agent may receive the random number and compare the random number to a device validating code.
    Type: Application
    Filed: March 4, 2011
    Publication date: June 30, 2011
    Applicant: American Express Travel Related Services Company, Inc.
    Inventors: Blayn W. Beenau, Seth W. Fields, Jon Imada, John McDonald, Lee J. Peart, John Rojewski, Peter D. Saunders
  • Patent number: 7970673
    Abstract: A financial institution may use the bank routing and account number information (ABA/DDA) of a checking account or the like, obtained from paper checks previously submitted by a customer, in an electronic payment program. When a customer who has previously paid a credit balance by check, for example, wants to enroll in the electronic payment program, an abbreviated enrollment process is provided in which the consumer only enters a portion of bank routing information, instead of having to enter the full ABA/DDA as in the standard enrollment procedure. In some cases, the customer may leave such information blank and needs only to confirm that the stored bank account information corresponds to the account being used for the electronic payment.
    Type: Grant
    Filed: October 31, 2005
    Date of Patent: June 28, 2011
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Renee Epple, Will C. Frampton, Liz A. Fuller, Andrew M. Grogger, Marcel Leyva, Joya A. Mukherjee, Sally L. Niblock, Martin J. Preciado
  • Patent number: 7970668
    Abstract: A system and method of reconciliation processing that automates multiple steps of data validation. One of the key steps of reconciliation is the review and validation of the input and outputs. An embodiment of this invention includes the maintenance of an automated checklist of the various reconciliation steps, which enables maintaining an audit trail and the generation of metrics. A web-based system can be implemented to achieve the objectives of improving the reconciliation process and utilizing computerized controls.
    Type: Grant
    Filed: June 18, 2008
    Date of Patent: June 28, 2011
    Assignee: American Express Travel Related Services Company, Inc.
    Inventors: Manik Ahluwalia, Rupali Pal, Ruchika Arun, Uday Rao Kadam, Vikram Bansal