Patents Assigned to American Express Travel Related Services Company
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Publication number: 20110320200Abstract: One-to-many comparisons of callers' voice prints with known voice prints to identify any matches between them. When a customer communicates with a particular entity, such as a customer service center, the system makes a recording of the real-time call including both the customer's and agent's voices. The system segments the recording to extract at least a portion of the customer's voice to create a customer voice print, and it formats the segmented voice print for network transmission to a server. The server compares the customer's voice print with multiple known voice prints to determine any matches, meaning that the customer's voice print and one of the known voice prints are likely from the same person. The identification of any matches can be used for a variety of purposes, such as determining whether to authorize a transaction requested by the customer.Type: ApplicationFiled: September 7, 2011Publication date: December 29, 2011Applicant: American Express Travel Related Services Company, Inc.Inventors: Vicki Broman, Vernon Marshall, Seshasayee Bellamkonda, Marcel Leyva, Cynthia Hanson
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Publication number: 20110315781Abstract: A method of creating a single transaction card is disclosed and comprises embossing the single transaction card within a pocket to form embossed characters on a first surface of the single transaction card, filling the pocket with a fill panel to provide a substantially flush surface on a second surface of the single transaction card, wherein a third surface of the fill panel is in uniform, direct contact with an interior of the pocket. Another method is disclosed for machining a face pocket within a single transaction card and disposing a microchip therein. In various embodiments, a single transaction card is comprised of a continuous metal layer, such as, for example, titanium.Type: ApplicationFiled: September 9, 2011Publication date: December 29, 2011Applicant: American Express Travel Related Services Company, Inc.Inventors: Stevan Varga, Lisa Ann Morrill Webb
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Publication number: 20110315775Abstract: The present invention relates to a process for producing an opaque, transparent or translucent transaction card having multiple features, such as a holographic foil, integrated circuit chip, silver magnetic stripe with text on the magnetic stripe, opacity gradient, an invisible optically recognizable compound, a translucent signature field such that the signature on back of the card is visible from the front of the card and an active thru date on the front of the card. The invisible optically recognizable compound is an infrared ink and/or film, which can be detected by a sensor found in an ATM or card assembly line.Type: ApplicationFiled: September 1, 2011Publication date: December 29, 2011Applicant: American Express Travel Related Services Company, Inc.Inventors: Ellen Lasch, Lisa Webb, Judy Vigiletti, William J. Faenza, JR.
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Publication number: 20110320506Abstract: The initial systems analysis of a new data source fully defines each data element and also designs, tests and encodes complete data integration instructions for each data element. A metadata cache stores the data element definition and data element integration instructions. The metadata cache enables a comprehensive view of data elements in an enterprise data architecture. When data is requested that includes data elements defined in a metadata cache, the metadata cache and associated software modules automatically generate database elements to fully integrate the requested data elements into existing databases.Type: ApplicationFiled: September 1, 2011Publication date: December 29, 2011Applicant: American Express Travel Related Services Company, Inc.Inventors: Eddie J. Alvarez, Stephen K. Dantu, Sastry VSM Durvasula, Marat S. Khalfin, Deep Thomas
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Patent number: 8083132Abstract: There is provided a check with additional data capture capability that in conjunction with a linked transaction card provides substantially complete coverage for card holders to conduct transactions with merchants for the payment of goods and services. The additional data capture capability enabling generation of a card statement with detailed information regarding purchases and expenditures of both check transactions and card transactions to thereby permit a card holder to accurately track, monitor, describe, and reconcile all transactions in a statement period.Type: GrantFiled: December 1, 2010Date of Patent: December 27, 2011Assignee: American Express Travel Related Services Company, Inc.Inventors: Joan-Astrid Davis, Gladys A. Perez
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Patent number: 8086493Abstract: Instead of a PIN which is associated with an account and provides access to an account, a dynamically generated card identifier (dynamic CID) is used to verify that the consumer currently possesses the transaction card at the time of purchase and/or is the true card owner. At the time of purchase, a token generates a dynamic CID, which changes with each transaction. A consumer enters the dynamic CID into a pre-existing CID field in an electronic order form. The merchant then sends the dynamic CID to a card authorization system within an authorization request. The card authorization system issues a response to a merchant system via a pre-existing authorization message indicating that the transaction card and dynamic CID have been validated, thereby adjusting the fraud risk associated with the transaction.Type: GrantFiled: October 27, 2010Date of Patent: December 27, 2011Assignee: American Express Travel Related Services Company, Inc.Inventor: Glade Raymond Erikson
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Patent number: 8086511Abstract: A system, computer product and method for presenting a competitive comparison of a recommended financial transaction instrument. A set of questions is presented to a consumer in order to determine psychographic characteristics of the consumer. At least one subset of questions is presented based on answers to the set of questions, the at least one subset of questions relating more specifically to available benefits. A tailored financial transaction instrument is recommended having benefits which are based on answers to the at least one subset of questions. At least one similar competitive financial transaction instrument is presented to the consumer.Type: GrantFiled: December 29, 2006Date of Patent: December 27, 2011Assignee: American Express Travel Related Services Company, Inc.Inventors: Rachel Moore, Scott Brooks, Natalie Azam
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Patent number: 8086509Abstract: Commercial size of spending wallet (“SoSW”) is the total business spend of a business including cash but excluding bartered items. Commercial share of wallet (“SoW”) is the portion of the spending wallet that is captured by a particular financial company. Commercial SoW is a modeling approach that utilizes various data sources to provide outputs that describe a company's spend capacity. These outputs can be appended to data profiles of customers and prospects and can be utilized to support decisions involving prospecting, new account evaluation, and customer management across the lifecycle. Company financial statements are utilized to identify and calculate total business spend of a company that could be transacted using a commercial credit card. A spend-like regression model may then be developed to estimate annual commercial SoSW value for customers and prospects within a credit network.Type: GrantFiled: August 2, 2006Date of Patent: December 27, 2011Assignee: American Express Travel Related Services Company, Inc.Inventors: Kathleen Haggerty, Charles Christopher Lyon, Robert E. Phelan, Jon Kevin Ruterman, Geraldine A. Turner, Chao M. Yuan, Arnab Biswas
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Publication number: 20110314529Abstract: A system for challenge-response authentication is provided by receiving, from an external terminal over a communication network, a request for access to a service. A plurality of objects is presented to a user via a display. A plurality of codes is received over the communication network, each of the plurality of codes corresponding to one of the plurality of objects. The plurality of codes are matched to a plurality of alphanumeric characters according to a predetermined table. An alphanumeric string is generated from the plurality of alphanumeric characters and the alphanumeric string is compared to a user identifier stored in a database. Based on the comparing, a determination is made as to whether to grant the user access to the service.Type: ApplicationFiled: June 22, 2010Publication date: December 22, 2011Applicant: American Express Travel Related Services Company, Inc.Inventor: Samuel A. Bailey, JR.
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Publication number: 20110313949Abstract: A system and method for producing infrastructure health assessments enabling enterprises to monitor the health of individual technology portfolios and plan accordingly is disclosed. The tool uses two primary assessments to determine: 1) an infrastructure score based the general health of asset components; and 2) adaptability score based on asset components ability to interact with other elements within the asset. To generate the assessment scores, the tool accepts inventory input specific to a portfolio's assets and components. A user interacting with the tool provides classification information relating to each asset and component. The tool then calculates health assessment scores for both individual portfolio assets and for the portfolio as a whole.Type: ApplicationFiled: August 29, 2011Publication date: December 22, 2011Applicant: American Express Travel Related Services Company, Inc.Inventors: Fred Bishop, Sherry McCullough Esterwood, Pradeep Varghese George, Robert Del Gilmore, James Walker Mathews, Lawrence J. Mitsch, James Robert Rottman, James Denis Thornton
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Publication number: 20110313925Abstract: A system for securing a trusted communications channel for a mobile financial transaction is provided by receiving, from a user via an external terminal, a request for an access control entitlement to complete a financial transaction. A total risk level associated with the financial transaction is computed. A required trust score is determined based on the total risk level. User identification data associated with the user is received from one or more data sources. The user identification data is validated. A user trust score associated with the user is computed based on the validated identification data. The user trust score is compared to the required trust score. The access control entitlement is transmitted to the user via the external terminal if the user trust score is greater than or equal to the required trust score.Type: ApplicationFiled: June 22, 2010Publication date: December 22, 2011Applicant: American Express Travel Related Services Company, Inc.Inventor: Samuel A. Bailey, JR.
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Publication number: 20110313830Abstract: Utilization of information in a closed loop data system further augments modeling while at the same time enabling customization of offers based on spend patterns. Data mining techniques are leveraged to identify rules to determine higher response rate populations. These rules are referred to herein as “triggers,” in that the presence of particular attributes will trigger a cardholder as being more likely to respond to a particular offer. The benefit yielded by this approach is a greater acceptance rate to an offer provided by a transactional account company. To identify the triggers, records of cardmembers who already utilize a given product are analyzed to determine their spend patterns. The spend histories of customers who are eligible to use the product are analyzed according to the identified triggers. Customers whose spend patterns most closely correspond to the triggers are then targeted with offers for the given product.Type: ApplicationFiled: August 29, 2011Publication date: December 22, 2011Applicant: American Express Travel Related Services Company, Inc.Inventors: Abhinav Kala, Susana Sung-hye Kim, Subhra Shankar Purkayastha, Jill Zucker
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Publication number: 20110313930Abstract: A system for securing a mobile financial transaction using an adaptive security policy is provided by presenting, via an external terminal, an input request associated with a vertex of the security policy. User input is received via the external terminal in response to the input request. A rule associated with the vertex is retrieved from a database. An edge is selected from a plurality of edges associated with the vertex according to the retrieved rule. A communication session of the external terminal is routed to a subsequent vertex via the selected edge.Type: ApplicationFiled: June 22, 2010Publication date: December 22, 2011Applicant: American Express Travel Related Services Company, Inc.Inventor: Samuel A. Bailey, JR.
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Patent number: 8079514Abstract: Metal-containing transaction cards, useful for the purchase of goods and/or services are disclosed. The metal-containing transaction cards may be standard-sized (i.e., about 3? inches by about 2 14 inches) or any other size yet still usable as a transaction card. Moreover, the metal-containing transaction card may include a pocket having characters embossed therein. Further, the metal-containing transaction card may include a fill panel disposed within the pocket. The metal may be titanium or stainless steel.Type: GrantFiled: May 26, 2011Date of Patent: December 20, 2011Assignee: American Express Travel Related Services Company, Inc.Inventors: Ellen Lasch, Lisa Ann Morrill-Webb, Priscilla Gandel
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Publication number: 20110307775Abstract: A system and method for providing management such as creation, manipulation, storage, control, and retrieval of digital content for a company on a global basis. Digital content is created and stored in, for example, the eXtensible Markup Language (XML) format using the relationship between component mapping information and content information comprising webpage components. The XML data is developed by defining page components, mapping the components on a page and indexing the page for future retrieval of the page. The data is then stored in a single database, as segments related to the page, for call-up by a user.Type: ApplicationFiled: August 1, 2011Publication date: December 15, 2011Applicant: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.Inventors: Andrea Bimson, Jin Chyung, Meena Gopakumar, Lorraine Miranda, Biswajit Sarkar, Shashikant Rao, Kaustubh Kunte
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Patent number: 8078530Abstract: The present disclosure generally relates to financial data processing, and in particular it relates to lender credit scoring, lender profiling, lender behavior analysis and modeling. More specifically, it relates to rating lenders based on data derived from their respective consumers. Also, the present disclosure relates to rating consumer lenders based on the predicted spend capacity of their consumers.Type: GrantFiled: July 18, 2011Date of Patent: December 13, 2011Assignee: American Express Travel Related Services Company, Inc.Inventors: Kathleen Haggerty, Aashish Prakash, Prasanta Sahu, Di Xu, Chao Yuan
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Publication number: 20110302020Abstract: The present invention provides a system for implementing a loyalty program on a network-wide level. The system associates UPC and SKU data on a network level to reward consumers and/or to analyze the data for a variety of business purposes, such as market segmentation analyses and/or analyses relating to consumer spending behaviors or patterns, for example. In accordance with one aspect of the invention, the network may comprise any number of participants, including consumers (such primary and supplementary members of an aggregate consumer account), retailers (and any of their employees), manufacturers, third-party providers, and the like. In accordance with one aspect, the system enables participation by supplementary members who are associated with a primary member and, in this manner, facilitates the tracking of supplementary member purchasing behavior, reward points earning behavior, and reward points redemption behavior.Type: ApplicationFiled: August 12, 2011Publication date: December 8, 2011Applicant: American Express Travel Related Services Company, Inc.Inventors: Fauziah B. Ariff, Theodore S. Voltmer, Donna A. Antonucci, Scott M. Greenhut, John Hayes, Kendall Sneddon, Christine D. Ciccarone, Jason Ewell, Johnson Lam, Joanne Zaiac, Laura Lang, Seraj Bharwani, Michel P. Zeisser, Joseph Fernandes, Elizabeth Hilton Segal
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Patent number: 8073772Abstract: Facilitating commercial transactions using a payment system directory are disclosed. A payment directory and/or wireless point of sale (POS) device may be configured to use predetermined rules, a multitude of data items and/or conditions to locate a payment system, and transmit a payment authorization request from a remote location to at least one payment system, either directly, or via a payment system directory and/or a SSL Gateway.Type: GrantFiled: June 5, 2009Date of Patent: December 6, 2011Assignee: American Express Travel Related Services Company, Inc.Inventors: Fred Bishop, Robert E. Morgan, Hitesh Seth
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Patent number: 8070058Abstract: A wireless financial transaction instrument, such as a card, has a magnetic stripe, a display, and an on-board power supply, such as a battery, and is usable with a dual capture point of sale terminal. Information is received by such a terminal from the card wirelessly, and also from the magnetic stripe, and the data received contactlessly is preferably used to verify that read from the stripe. The display can display the account number on command, or to display a current balance, or amount of credit remaining, or any combination of these items of information.Type: GrantFiled: February 21, 2011Date of Patent: December 6, 2011Assignee: American Express Travel Related Services Company, Inc.Inventors: David S. Bonalle, Michael D. Donovan, Sherrie G. Jackson, Scott Glen Paylor, Medina J. Senghore, Tracey R. Thomas
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Patent number: 8070056Abstract: The present disclosure generally relates to a handheld point of sale system for distributing a transaction instrument. Such system may include a browser-based tool configured to facilitate distributing an open transaction instrument at the point of sale in association with purchase of the open transaction instrument by a consumer at the handheld point of sale system. The browser-based tool may also be configured to receive transaction information and to facilitate the distribution of the open transaction instrument by sending the transaction information from the browser-based tool to a host system, wherein the host system authorizes distribution of the open transaction instrument, funds and activates a transaction account associated with the open transaction instrument, and sends an authorization message to the browser-based tool.Type: GrantFiled: March 5, 2009Date of Patent: December 6, 2011Assignee: American Express Travel Related Services Company, Inc.Inventors: Gennye Hannover Feldman, Elizabeth Anne Holt, Marc Rubner, John R. Rose, Nicole Milne Vollmer