Abstract: Method and system for identifying and consolidating information related to unused airline tickets. The information is retrieved from a global distribution system (GDS) and consolidated in a database of the booking agent, giving the booking agent automatic access to the information when there is an option to exchange the unused ticket for a new ticket.

Abstract: Method of monitoring performance levels across a network, including steps of monitoring in real time performance levels of (i) at least one program application operating on the network, and (ii) at least one component of infrastructure of the network, and consolidating and storing data corresponding to the monitored performance levels. The method further includes steps of monitoring trends in the performance levels of at least one of (i) the at least one application, and (ii) the at least component of infrastructure, and mitigating, using the monitored trends in performance levels, incidents detrimental to capabilities across the network, which are potential outcomes of the monitored trends.