Patents Assigned to Ameritech
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Publication number: 20030043983Abstract: Processing a call from a calling party at a calling communication station to a called communication station includes detecting signalling information for the call, including determining whether standard caller identification for the calling communication station can be provided to the called communication station and detecting a privacy level selected by a called party at the called communication station. The call is routed in response to the signalling information and the privacy level. This permits management of privacy levels at the called communication station using the signalling information for the call.Type: ApplicationFiled: October 18, 2002Publication date: March 6, 2003Applicant: Ameritech CorporationInventors: Karen Jeanne Pelletier, Raymond Walden Bennett, Michael Steven Pickard, Wayne Robert Heinmiller, Edmond W. Israelski, Jordan Howard Light, Rex Norman Bull
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Patent number: 6529588Abstract: A method and system for transmitting a facsimile message uses a public-switched telecommunications network, the public-switched telecommunication network having a messaging platform capable of storing a plurality of facsimile messages. The initiation of a telephone call to a destination is detected, the content of the call including the facsimile message. If the destination is available at a first time to receive a telephone call, the facsimile message is transmitted. The facsimile message may be stored on the messaging platform only if the destination is unavailable at the first time, or every time a telephone call is initiated by the originating party. The method also provides for situations where a telephone call is redirected, where an inter-NPA seven digit dialing case has occurred, and where “busy” or “no_answer”triggers are implemented. If the facsimile message was stored, the facsimile message is transmitted at a second time if the destination is available.Type: GrantFiled: June 14, 2000Date of Patent: March 4, 2003Assignee: Ameritech CorporationInventors: Jeffrey James Meek, William Harvey Meek, Gordon Lynn Blumenschein
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Publication number: 20030039336Abstract: The present method and system enable a called party to cancel an unwanted call and send a message to the calling party. The method and system are activated in response to a plurality of inputs provided by the called party. In response to the input provided by the called party, a custom or a standard message can be transmitted to the calling party. A confirmation message can also be transmitted to the called party. The method and system can be implemented in conjunction with other systems that are also activated in response to an input from the called party.Type: ApplicationFiled: July 30, 2002Publication date: February 27, 2003Applicant: Ameritech CorporationInventors: Teresa F. Latter, Nancy Ann Book, Mary Louise Hardzinski, James Thomas Maciejewski, Thomas Joseph McBlain, Dianna Inara Tiliks, Paul R. Wilczynski
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Publication number: 20030041056Abstract: A customer feedback acquisition and processing system is disclosed. Customer feedback, which may optionally include voice signals, is captured and stored in a database. The database can be searched to develop a subset of records pertaining to an area of interest. A data mining tool can then be used on the subset to identify trend(s) in the customer feedback records. The database tool assigns relevance scores to each word (“concept”) in one or more fields of the records in the subset. It then combines the concepts and develops new relevance scores for the combined concepts to identify trend(s) in the customer feedback records.Type: ApplicationFiled: September 12, 2002Publication date: February 27, 2003Applicant: Ameritech CorporationInventors: Robert Wesley Bossemeyer, Dennis Connolly
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Publication number: 20030041124Abstract: A system and method are provided for executing a request from a client application. Unlike conventional networks in which a client application transmits several data access transactions to several server applications, the client application of these preferred embodiments merely sends a single request to a gateway application, which converts the request into appropriate data access transactions. The preferred embodiments provide the advantage of allowing a client application to communicate with a plurality of server applications without knowing the server application's format or syntax requirements. Further, unlike environments in which a client application compiles data received from each contacted server application, in the environment of the preferred embodiments, the client application is presented with a single integrated response.Type: ApplicationFiled: August 7, 2002Publication date: February 27, 2003Applicant: AMERITECH CORPORATIONInventors: Gloria Jean Navarre, Jakob de Haan
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Patent number: 6526025Abstract: A method for measuring network performance parity includes the steps of computing a call completion ratio for at least one network provider, and determining whether the call completion ratio passes a first test. These steps may further include computing a first call completion ratio for a first network provider, a second call completion ratio for a second network provider, a difference between the first call completion ratio and the second call completion ratio, and a variance for the difference. The method also includes the step of assessing whether a second test is determinate if the call completion ratio does not pass the first test, by determining whether the variance is greater than a variance cutoff. In addition, the method includes the step of assessing whether a call completion ratio passes the second test, if the second test is determinate, by determining whether the difference is greater than a threshold.Type: GrantFiled: May 21, 1999Date of Patent: February 25, 2003Assignee: Ameritech CorporationInventor: Charles David Pack
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Publication number: 20030035526Abstract: An efficient and effective method and system for providing to a customer an audible call notification of a current call and a subsequently received call waiting call. The present embodiments notify the customer that a current call is waiting in an effective manner that reduces confusion. Confusion is reduced by the combination of audible call waiting indicators and audible caller identification information associated with the calling telephone station. Additionally, both the indicator and the representation of the information can be provided automatically without significant delay. The indication is provided even when standard caller identification information is not available by prompting the caller to provide spoken caller identification information. The spoken caller identification information is provided to the called party along with call disposition options, such as options to accept or reject the call, route the call to voice mail or send a sales refusal message.Type: ApplicationFiled: October 17, 2002Publication date: February 20, 2003Applicant: Ameritech Corporation.Inventors: Rex Norman Bull, James Thomas Maciejewski
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Publication number: 20030036908Abstract: A home office communication system (10) has a control and display system (16). A modem (12) is controlled by the control and display system (16) and connected to a telephone line (14). A multiplexer (18) is connected to the modem (12) and multiplexes a plurality of outgoing data streams in a predefined format and demultiplexes an incoming data stream from the modem (12). A speech encoding system (20) generates a plurality of speech packets to form one of the plurality of outgoing data streams. A telephone line control system (22) generates a plurality of control packets forming one of the plurality of outgoing data streams and an information channel (24) forms one of the plurality of outgoing data streams.Type: ApplicationFiled: February 20, 2001Publication date: February 20, 2003Applicant: Ameritech CorporationInventors: Raymond Walden Bennett, Robert Wesley Bossemeyer, Wayne Robert Heinmiller, Jordan Howard Light
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Patent number: 6522740Abstract: A system and method for providing call information query stores modified call information associated with a telephone number within the local databases of a service provider's local network. The modified call information enables a service provider to unilaterally alter how calls are routed and rated. The service switching points (SSPs) located within a same local network are equipped with modified intelligent network or advanced intelligent network software that enables the local SSPs to receive remote call information resulting from a remote query performed by a remote SSP. The local SSPs analyze the remote call information and generate queries to their local databases to obtain modified call information. New services requiring modified call information can then be implemented based upon the modified call information received as a result of the queries.Type: GrantFiled: May 2, 2001Date of Patent: February 18, 2003Assignee: Ameritech CorporationInventor: Brian Thomas Baldwin
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Publication number: 20030033028Abstract: An automation system for programming appliances having programmable controllers, programmable devices and trigger devices that communicate over a communication link. The user programs the programmable devices by placing the programmable controller in its training mode, activating the trigger device to generate a trigger signed and places select programmable devices in their programmed state. After all of the desired programmable devices have been put in then programmed states, the user takes the programmable controller out of its training mode. When the programmable controller is out of its training mode, it monitors the communication link for the trigger event. Upon detecting the trigger event, the programmable controller sends messages to the selected programmable devices instructing them to go to their programmed state.Type: ApplicationFiled: May 7, 2002Publication date: February 13, 2003Applicant: Ameritech Services, Inc.Inventor: Raymond W. Bennett
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Publication number: 20030032437Abstract: The method operates in a telecommunications network having at least one subscriber terminal corresponding to at least one subscriber at a subscriber location. The method implements a message waiting indication service for indicating the presence of a data message corresponding to the at least one subscriber in a data message platform. The method begins in step 100 by receiving the data message at the data message platform. A message waiting signal is generated as shown in step 102. The message waiting signal is transmitted to the telecommunications network as shown in step 104 and a message waiting indication signal is generated at the telecommunications network as shown in step 106. Finally, a message waiting indication signal is transmitted to the subscriber terminal in response to the message waiting signal.Type: ApplicationFiled: October 8, 2002Publication date: February 13, 2003Applicant: Ameritech CorporationInventors: Robert Wesley Bossemeyer, Bruce Edward Stuckman, Crystal Roney, Neil Eugene Cox
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Publication number: 20030026411Abstract: A system and method for exchanging telecommunication service information between a telecommunication service provider and a telecommunication service customer include electronically receiving a request in a predefined format to establish an interactive session with a telecommunications customer, determining whether the telecommunications customer is authorized for electronically exchanging information and continuing only if the customer is authorized, parsing the request to identify information related to at least one telecommunications service offered by the telecommunications services provider, the telecommunications service having an associated identification code, determining whether the requested telecommunication service is available in a particular location, and automatically generating information associated with the requested telecommunications service and transmitting the information using the predetermined format to the customer.Type: ApplicationFiled: September 20, 2002Publication date: February 6, 2003Applicant: Ameritech CorporationInventors: Timothy Mark Gilles, Joseph Anthony Rogers, Richard Alan Dishman
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Patent number: 6516057Abstract: A database for a telecommunication service includes a first record for a first number having a predetermined NXX, and a second record for a second number having the predetermined NXX. The first record includes an indication that a call having an automatic number identification associated therewith is acceptable for the first number. The second record includes an indication that a call having at least one of an automatic number identification and a calling party identification associated therewith is acceptable for the second number. Associated methods and systems for providing a telecommunication service for the predetermined NXX are disclosed.Type: GrantFiled: August 28, 2001Date of Patent: February 4, 2003Assignee: Ameritech CorporationInventors: William H. Meek, Rodney T. Brand, Conita K. Vandevender, John D. Curtis, Márianne J. Stanke, Judy A. Snider
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Publication number: 20030016801Abstract: A system (100) and method deliver audible caller identification information when standard Caller ID information can not be provided, even when a subscriber to the service has per line blocking. A service control point (106) detects the directory number to which a terminating attempt trigger is assigned and places this directory number in a parameter for transmission to a service switching point (102) using a forward_call message (206). The per line blocking function does not interfere with transmission of this parameter so that the called party's directory number can be passed for processing and call completion by the system.Type: ApplicationFiled: August 27, 2002Publication date: January 23, 2003Applicant: Ameritech CorporationInventors: John Wesley Moss, Thomas Joseph McBlain
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Patent number: 6510427Abstract: A customer feedback acquisition and processing system is disclosed. Customer feedback, which may optionally include voice signals, is captured and stored in a database. The database can be searched to develop a subset of records pertaining to an area of interest. A data mining tool can then be used on the subset to identify trend(s) in the customer feedback records. The database tool assigns relevance scores to each word (“concept”) in one or more fields of the records in the subset. It then combines the concepts and develops new relevance scores for the combined concepts to identify trend(s) in the customer feedback records.Type: GrantFiled: July 19, 1999Date of Patent: January 21, 2003Assignee: Ameritech CorporationInventors: Robert Wesley Bossemeyer, Jr., Dennis Connolly
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Publication number: 20030012348Abstract: A method and system for processing messages in a unified messaging system. In particular, the system enables legacy e-mail, voice mail and facsimile systems to be integrated with a unified messaging system. The system includes a filter or mechanism which enables the user to filter certain message attributes such as the identification of the sender, recipient or the subject header or the message type to enable messages to be processed in accordance with the recipients wishes.Type: ApplicationFiled: June 26, 2002Publication date: January 16, 2003Applicant: Ameritech Corporation.Inventors: Julia Skladman, Robert J. Thornberry, Bruce A. Chatterley, Alexander Siu-Kay Ng, Bruce L. Peterson
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Publication number: 20030007623Abstract: A system and method for electronically exchanging information related to telecommunication services includes separating data representing the information to be exchanged into predefined segments corresponding to telecommunication services, associating a segment identification code with each segment, and grouping each segment identification code with corresponding data. The system and method also include concatenating the segment identification codes and associated data according to a predefined sequence to form an electronic transaction and transmitting the electronic message to a telecommunications wholesaler or reseller. Preferably, the information is exchanged over a TCP/IP connection in an interactive, transaction-based exchange.Type: ApplicationFiled: April 18, 2002Publication date: January 9, 2003Applicant: Ameritech CorporationInventors: Timothy Mark Gilles, Therese A. Wierzbicki, Donna Jean Marie Motto
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Publication number: 20030003294Abstract: Systems and methods of making and using fine particle materials in pigment blends and for using the aforementioned pigment blends in paint, coating, or coloring compositions are provided. This invention further provides systems and methods of enhancing the visual appearance of a variety of substrates by introducing a paint, coating, or coloring composition to the substrate. The fine particle materials of the present invention have a substantially random geometric shape, a particle size less than about 100 microns, and help provide both functional and visual enhancing properties to compositions and substrates containing these fine particle materials.Type: ApplicationFiled: July 16, 2002Publication date: January 2, 2003Applicant: Ameritech Holding Corporation, a corporation of New YorkInventors: Guido Greco, Vincent Pernice, Barry E. Scheetz
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Patent number: 6501831Abstract: A method of providing 911 service to a private branch exchange, includes grouping a plurality of private telephone numbers into a set. An outgoing telephone line for a 911 call is assigned to the set. A location information for the outgoing telephone line is input into a location database.Type: GrantFiled: March 8, 2002Date of Patent: December 31, 2002Assignee: Ameritech CorporationInventors: John Joseph Savaglio, Richard Bruce Fowler
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Patent number: 6498835Abstract: A method and system for interfacing a legacy e-mail, voice mail and facsimile system into a unified messaging system. The system includes visual message notification for notifying a user of incoming messages. Visual notification may include a flashing light emitting diode and/or text messages. The text messages may include various characteristics of the waiting messages, such as identification of the sender, subject header, message type, time and date received and a like.Type: GrantFiled: February 29, 2000Date of Patent: December 24, 2002Assignee: Ameritech CorporationInventors: Julia Skladman, Robert J. Thornberry, Jr., Bruce A. Chatterley, Alexander Sio-Kay Ng, Bruce L. Peterson