Abstract: A distributed computer system and method for integrating call management to the retrieval of documents in response to user inquiries includes distributed computers, a processor connected to an incident table register, a user table register and an acyclic graph data base. The incident table register records and stores information related to the user inquiry, the user table stores information related to the user's identity and the acyclic graph data base stores a plurality of documents useful in addressing user inquiries. Within a top level of the acyclic graph data base are indices for importing and exporting documents to remote inquiry systems for the purpose of escalating inquiry problems to other systems having more specialized knowledge.