Abstract: Methods and systems for predicting sales based on historical telephone contact are provided. The telephone billing statements of a telemarketing company or other company include called telephone numbers, the time of the call, the length of the call and other information. Telephone numbers that are more frequently called and telephone numbers associated with longer call times may be more likely to accept solicitation and purchase products or services. The telephone billing statements do not include household or personal information, so are more likely to avoid violation of privacy and identity protection standards. The telephone billing statements also do not provide the original source of the telephone number, such as telephone numbers provided by a retail company for a campaign.

Abstract: Call flow script is generated for telemarketing or customer service. A template and associated tools or stencils usable within visual programming software are used to generate scripts for telemarketing or customer service companies. Call flow charts or scripts are created using the template and stencils with the visual programming software. A conversion program generates and compiles presentation or linking display information from the visually programmed data. By providing automatic conversion, marketing or service changes to the call flow chart or associated decision tree are easily implemented. Automatic conversion with a processor also allows individuals unfamiliar with detailed programming to generate or change call flows and associated information used by the operators. Visual programming allows a company to easily confirm desired script and visualize the call flow process.