Abstract: Notification systems and methods receive a call from a caller and prompt the caller to identify an event. A response is received from the caller which identifies a particular event. The notification systems and methods select an advertisement related to the particular event, the selected advertisement being associated with a second event of the same type as the particular event. The caller is prompted whether a reminder message associated with the second event is desired. A response is received from the caller regarding the reminder message. If the caller desires to receive a reminder message, that reminder message is scheduled.

Abstract: A process identifies multiple campaign activation points associated with a voice-based menu hierarchy such that the voice-based menu hierarchy is accessed by multiple callers. The process continues by identifying a campaign associated with the voice-based menu hierarchy and determining a campaign value associated with the campaign. Additionally, the process determines an opt-in rate associated with the campaign and determines a likelihood that callers will reach each campaign activation point. A score associated with the campaign is then calculated for each campaign activation point.

Abstract: A system for developing, deploying and maintaining a voice application over a communications network to one or more recipients has a voice application server connected to a data network for storing and serving voice applications, a network communications server connected to the data network and to the communications network for routing the voice applications to their intended recipients, a computer station connected to the data network having control access to at least the voice application server, and a software application running on the computer station for creating applications and managing their states. The system is characterized in that a developer operating the software application from the computer station creates voice applications through object modeling and linking, stores them for deployment in the application server, and manages deployment and state of deployed applications including scheduled deployment and repeat deployments in terms of intended recipients.

Abstract: A process identifies multiple campaign activation points associated with a voice-based menu hierarchy such that the voice-based menu hierarchy is accessed by multiple callers. The process continues by identifying a campaign associated with the voice-based menu hierarchy and determining a campaign value associated with the campaign. Additionally, the process determines an opt-in rate associated with the campaign and determines a likelihood that callers will reach each campaign activation point. A score associated with the campaign is then calculated for each campaign activation point.

Abstract: Communication systems and methods support communication between multiple devices. In some embodiments, a method initiates a communication session between a first device and a second device via a server. The method identifies a first user associated with the first device and identifies a second user associated with the second device. An interaction history between the first user and the second user is accessed from the server and communicated to the first device for display on the first device.

Abstract: A system is provided for leveraging a Web service to provide access to information for telephone users. The system includes a first network service node for hosting the Web service, an information database accessible from the service node, a voice terminal connected to the first service node, and a service adaptor for integrating a voice application executable from the voice terminal to the Web service. In a preferred aspect, the service adaptor subscribes to data published by the Web service and creates code and functional modules based on that data and uses the created components to facilitate creation of a voice application or to update an existing voice application to provide access to and leverage of the Web service to telephone callers.

Abstract: A system for dynamic advertisement selection and presentment within a speech application is provided. The system includes a user operable network browsing interface in communication with a server on a data network; at least one voice link to a voice application interface, the link or links accessible to the user working within the browsing interface; a pool of at least one advertisement for presentment; and a selection engine accessible to the voice application interface for receiving criteria originated from the server for advertisement ranking and for selecting an advertisement from the pool of at least one advertisement for placement based on the received criteria.

Abstract: A system is provided for enabling voice-enabled selection and execution for playback of media files stored on a media content playback device. The system includes a voice input circuitry and speech recognition module for enabling voice input recognizable on the device as one or more voice commands for task performance; a push-to-talk interface for activating the voice input circuitry and speech recognition module; and a media content synchronization device for maintaining synchronization between stored media content selections and at least one list of grammar sets used for speech recognition by the speech recognition module, the names identifying one or more media content selections currently stored and available for playback on the media content playback device.

Abstract: A software interface is provided for managing audio resources used in one or more voice applications. The software interface includes a first portion thereof for mapping the audio resources from storage to use-case positions in the one or more voice applications, a portion thereof for accessing the audio resources according to the mapping information and for performing modifications there of, a portion thereof for creating new audio resources; and a portion thereof for replication of modifications across distributed facilities. I a preferred application a developer can modify or replace existing audio resources and replicate links to the application code of the applications that use them.

Abstract: A system for developing, deploying and maintaining a voice application over a communications network to one or more recipients has a voice application server connected to a data network for storing and serving voice applications, a network communications server connected to the data network and to the communications network for routing the voice applications to their intended recipients, a computer station connected to the data network having control access to at least the voice application server, and a software application running on the computer station for creating applications and managing their states. The system is characterized in that a developer operating the software application from the computer station creates voice applications through object modeling and linking, stores them for deployment in the application server, and manages deployment and state of deployed applications including scheduled deployment and repeat deployments in terms of intended recipients.

Abstract: A system for analyzing natural language spoken through a voice recognition system comprising: a language separator for separating a natural language expression into multiple word segments; and a grammar module for creating XML-based description sets or binary sets using word segments as input. In a preferred embodiment, the word segments are further processed as class objects and then organized according to original spoken order and wherein content fields are created to contain the class objects for comparison during voice interaction using the voice recognition system.

Abstract: A multi-tenant voice extensible markup language (VXML) voice system includes a voice portal connected to at least one telephony network; a voice application server integrated with the voice portal; and a multi-tenant configuration application integrated with the voice application server, the configuration application accessible to the tenants from a data packet network.

Abstract: An advertisement delivery system for publishing a voice-enabled advertisement chosen among multiple voice-enabled advertisements to a specific voice application version chosen among multiple voice application versions available to the system has a telephony interface for enabling voice interactive access to at least one running version of the chosen voice application; and a matching service application for determining selection of the advertisement, the voice application version to host the advertisement, and at least one advertisement position in the voice application version for presenting the advertisement.

Abstract: A system for selecting a voice dialog, which may be an advertisement or information message, from a pool of voice dialogs and for causing the selected voice dialog to be utilized by a voice application for presentation to a caller during an automated voice interactive session includes a voice-enabled interaction interface hosting the voice application; and, a sever monitoring the voice-enabled interaction interface for selecting the voice dialog and for serving at least identification and location of the dialog to be presented to the caller via the voice application.

Abstract: After receiving a call from a caller, the identity of the caller is determined. A method determines at least one caller behavior associated with the caller. This caller behavior is determined based on the caller's association with a social network. Next, multiple available advertisements are identified. An advertisement is selected based on the caller behavior associated with the caller.

Abstract: In a system for developing and deploying a voice application using Web-based data as source data over a communications network to one or more recipients, a method for organizing, editing, and prioritizing the Web-based data before dialog creation is provided. The method includes harvesting the Web-based data source in the form of its original structure; generating an object tree representing the logical structure and content type of the harvested, Web-based data source; manipulating the object tree generated to a desired hierarchal structure and content; creating a voice application template in VXML and populating the template with the manipulated object tree; and creating a voice application capable of accessing the Web-based data source according to the constraints of the template.

Abstract: A directory assistance request is received from a caller such that the caller requests a particular business. A process identifies at least one advertisement for a business that competes with the requested business. The advertisement for the competing business is played to the caller. The caller is then given the option of selecting the competing business or the requested business.

Abstract: A software interface is provided for managing audio resources used in one or more voice applications. The software interface includes a first portion thereof for mapping the audio resources from storage to use-case positions in the one or more voice applications, a portion thereof for accessing the audio resources according to the mapping information and for performing modifications thereof, a portion thereof for creating new audio resources; and a portion thereof for replication of modifications across distributed facilities. I a preferred application a developer can modify or replace existing audio resources and replicate links to the application code of the applications that use them.

Abstract: A vocabulary management system for constraining voice recognition processing associated with text-to-speech and speech-to-text rendering associated with use of a voice application in progress between a user accessing a data source through a voice portal has a vocabulary management server connected to a voice application server and to a telephony server, and an instance of vocabulary management software running on the management server for enabling vocabulary establishment and management for voice recognition software. The system is characterized in that an administrator accessing the vocabulary management server uses the software to create unique vocabulary sets that are specific to selected portions of vocabulary associated with target data sources the vocabulary sets differing in content according to administrator direction.

Abstract: An advertisement delivery system for publishing a voice-enabled advertisement chosen among multiple voice-enabled advertisements to a specific voice application version chosen among multiple voice application versions available to the system has a telephony interface for enabling voice interactive access to at least one running version of the chosen voice application; and a matching service application for determining selection of the advertisement, the voice application version to host the advertisement, and at least one advertisement position in the voice application version for presenting the advertisement.