Abstract: Methods of identifying content of interest within a corpus are disclosed. The methods may comprise the step of applying a first marker set to the corpus, where the first marker set comprises at least one marker identifying a first type of text. For a first textual unit included in the corpus, the methods may comprise generating a score for the first marker set and comparing the score to a reference score. The score may indicate a number of instances of the at least one marker in the first textual unit.

Abstract: A method of tracking electronic communications may include generating a notification in response to receiving information associated with an insurance claim. The content of the notification may be defined by one or more first business rules. The method may include receiving an identifier associated with the received notification, generating an electronic message comprising the notification and the identifier and sending the electronic message to one or more recipients. The one or more recipients may be defined by one or more second business rules.

Abstract: A system is provided for utilizing audible, visual and textual data with multimedia forms of presenting information for real-time interactive use by multiple users in different remote environments. Library science concepts are utilized to uniformly categorize the information managed by the system, and linguistics concepts are implemented for defining information acquisition, exchange and workflow to permit categorization of the managed information using the library science concept. Managed information is stored in a database according to a unique schema which implements this categorization.