Abstract: A method of executing a transaction task within a transaction processing system includes, responsive to an event, the steps of identifying a workflow associated with the event. A transaction task, that at least partially executes the workflow, is distributed to an available thread within a pool threads operating within a multiprocessor system, that may be a Symmetrical Multiprocessor (SMP) system.

Abstract: A method of maintaining a hierarchy of application objects commences with the automatic detection of the exit of a process of a child application object in an unexpected manner. Responsive to the detected exit, a grandchild application object, launched by the child application object, is automatically terminated. An attempt is then made to restart the child application object. The outcome of the restart of the child application object is reported to a parent application object that launched the child application object.

Abstract: A system is provided for establishing a connection between a telephone agent and a computer user. A request is received from the user requesting a return call by an agent. The request is received through a web server and includes an identifier associated with the web page is transmitted to an agent that will contact the user. This allows the agent to view the web page that was being viewed by the user when the request was entered. A telephone connection is then established between the user and the agent. An agent can be selected based on the content of the web page being viewed by the user at the time the request for agent contact is entered. Additionally, for an incoming call, a web page can be generated that contains information about the incoming call. An identifier associated with the generated web page is transmitted to an agent that will answer the call. The agent then accesses the web page using the received identifier.

Abstract: A method and apparatus are described for dynamic localization of electronic documents. A user sends a request for a computer system resource from a client computer system (client) via a client application such as Web browser (browser). The request specifies a locale-neutral location identifier, such as a locale-neutral uniform resource locator (URL). The locale-neutral location identifier is sent to a server (server). Server retrieves the locale-neutral contents from the location specified by the location identifier, and delivers the locale-neutral contents to client. Client retrieves locale settings based on a selected locale. A localization function builds localized contents by applying the locale settings to the locale-neutral contents.

Abstract: Methods and apparatus for generating media-specific scripts for a plurality of multimedia communications systems are described. A method includes the step of receiving a transaction routing script. A media-specific script is generated for a plurality of communications media in accordance with the transaction routing script. An apparatus includes a transaction processor for receiving and routing communications from a plurality of communications mediums. A script generator generates a plurality of scripts specific to selected communications mediums in accordance with a media-independent portion of a pre-determined transaction routing script. In one embodiment, the pre-determined transaction routing script includes at least one prompt, at least one selectable option and a routing destination for each selectable option. In various embodiments, a media-specific script may correspond to electronic mail, touch tone telephone, or interactive voice response telephone communications medium.