Patents Assigned to Aspect Software
  • EMERGENCY RECORDING DURING VOIP SESSION
    Publication number: 20080107247
    Abstract: A method and apparatus are provided for recording a call between a client and an agent through an automatic contact distributor. The method includes the steps of the automatic contact distributor receiving a recording request from the agent, the automatic contact distributor activating a recording program, the recording program sniffing traffic within a packet telephone of the agent to detect packets exchanged between the agent and client and the recording program recording the detected packets between the agent and customer.
    Type: Application
    Filed: November 6, 2006
    Publication date: May 8, 2008
    Applicant: Aspect Software
    Inventors: Steve Vick, Bob Mulrow