Patents Assigned to Aspect Telecommunications Inc.
  • Interactive call processor to facilitate completion of queued calls
    Patent number: RE37001
    Abstract: Call processing apparatus for queuing calling parties waiting to be connected to a service position, and for calculating queue position data or wait time data and transmitting the queue data to the calling parties. The queued calling parties can also reach alternate destinations by inputting digit information for routing queued calling parties to such destinations.
    Type: Grant
    Filed: September 6, 1996
    Date of Patent: December 26, 2000
    Assignee: Aspect Telecommunications Inc.
    Inventors: Sanford J. Morganstein, Herbert B. Krakau, Bakulesh A. Mehta, Mark D. Klecka, Robert Carleton