Abstract: A communication system includes a plurality of time division multiplexed (TDM) public switched telephone network (PSTN) trunks, a Signal Control Point (SCP), a Softswitch, and an Internet telephony call controller. The SCP a plurality of phone numbers for time division multiplexed TDM PSTN lines with an Internet telephony feature group that has Internet telephony feature handling. The SCP routes phone calls that are directed to phone numbers in the Internet telephony feature group through at least one dedicated trunk of the PSTN to the Softswitch. The Softswitch routes phone calls that it receives on the dedicated trunk to the Internet telephony call controller for Internet telephony feature handling.

Abstract: A method for tagging subcontent includes creating a first begin tag for a program to be delivered over a network, wherein the first begin tag defines a beginning of a first video segment of the program. A first video frame is identified for the first video segment, the first video frame representing content of the first video segment, A second begin tag is created for the program, the second begin tag defines a beginning of a second video segment of the program. A second video frame is identified for the second video segment, the second video frame representing content of the second video segment. The first begin tag is distinct from the second begin tag, the first video frame is distinct from the second video frame, and the first video segment is distinct from the second video segment.

Abstract: A scheduled broadcast time is retrieved for a program that is to be delivered in advance of the scheduled broadcast time, wherein the scheduled broadcast time is associated with a program content identifier for the program. Prior to the scheduled broadcast time, a pre-cast channel is selected on a network by selecting at least one of a currently unused channel or a dedicated pre-cast channel. Prior to the scheduled broadcast time, a signal is sent for placing a viewer program storage device into a pre-cast mode, such that viewing of the pre-cast channel is disabled. Prior to the scheduled broadcast time, the program is delivered to the viewer program storage device over the pre-cast channel, wherein the delivered program is associated with the program content identifier and a time stamp for disabling playback of the delivered program until arrival of the scheduled broadcast time.

Abstract: Methods, apparatus, and computer program products provide dynamic replacement communication identification (ID) service. A request is received from a user for dynamic replacement communication ID from a current location of the user. The user requesting dynamic replacement communication ID is authenticated. A user profile of the user requesting dynamic replacement communication ID is retrieved. A current profile of the current location is replaced with the user profile of the user.

Abstract: A telecommunications device for use by a telecommunications user is disclosed. The telecommunications device includes a housing having located therein a wireless telephone for receiving an incoming call and a receiver unit for receiving an emergency alert broadcast. The wireless telephone includes a first receiver and a processor in communication therewith, and the receiver unit includes a second receiver in communication with the processor of the wireless telephone.

Abstract: A mood of a user is estimated based on a user's profile, data indicative of a user's mood received from a communication device associated with the user and from sources other than the user, and environmental data with a potential impact on the user's mood. Data indicative of the user's mood and the environmental data are processed to filter out data that is not relevant to the user's mood. The filtered data is cross-correlated with the user profile, and the mood of the user is estimated based on the cross-correlated filtered data. A network and services may be controlled based on a user's mood. Suggestions for interacting with the user may be generated based on the user's mood.

Abstract: An apparatus, system, and method for establishing a two-way communication feedback path between a receiver and a transmitter. The receiver includes an input portion, a processor, a user interface, a control module, and a network interface. The input portion is configured to receive a signal transmitted by a transmitter and to convert the signal to an audio signal. The user interface is configured to receive an input command and to convey the input command to the processor. The processor executes a control module for processing the input command and generating a query in accordance with the input command. The network interface is configured for facilitating communication between the receiver and the transmitter via the network and the query is transmitted from the receiver to the transmitter via the network.

Abstract: A method is disclosed for determining a technician to dispatch to a customer site requiring a service call. A first plurality of technicians assigned to a customer site requiring a service call is determined. A location of each of the technicians is also determined. A first plurality of distances is determined between each of the technicians and a plurality of locations at which is disposed equipment needed for the service call. A second plurality of distances is determined between each of the technicians and a plurality of service vehicles at which is disposed the equipment needed for the service call. One of the technicians is dispatched to the customer site based on the location of each of the technicians, on the first plurality of distances, and on the second plurality of distances. A system for implementing the method is also disclosed.

Abstract: Devices, methods and computer-readable media for providing broad quality of service optimization using policy-based selective quality degradation. Data associated with a quality of service for customers and QoS policy rules are stored. Customers are grouped for potential degradation. Levels of degradation are defined for each type of user device. Degradation for the group of customers is optimized using policy rules. Degradation is adjusted to account for variations in user treatment within the group. The adjusted degradation is then implemented.

Abstract: Devices, methods and computer-readable media for providing calendar-based communication system services. Data for providing calendar-based communication system services is stored. The data is classified. Policy rules are applied to identify candidate actions. the identified candidate actions are checked for feasibility. The identified candidate actions verified as being feasible are implemented. The candidate actions may include suggestions for the user, marketing material tailored to the user, and network actions selected for the user.

Abstract: Devices, methods and computer-readable media for providing quality of service optimization via policy-based rearrangements. Customers are grouped for potential rearrangement. Multiple alternative options are generated for a particular group using policy rules. Policy rules for the particular group are used to evaluate each option using common metrics. Policy rules are used to select a best option for the particular group. The best option for the particular group is implemented.

Abstract: Devices, methods and computer-readable media for providing services based upon identification of decision makers and owners associated with communication services. Data for providing communication services based upon identification of decision makers associated with communication services is stored, wherein the data including a user profile and default template identifying a default decision maker for a service. Policy rules and the stored data are analyzed. A new decision maker for a particular service is identified based upon the analysis of the policy rules and the stored data. The communication services are provided to the identified new decision maker.

Abstract: A docking station for a multimedia mobile device. The docking station may include a mobile device interface configured for coupling with a mobile device, the mobile device interface including contact for accessing the mobile device, a user interface for providing inputs to the docking station, a storage device for storing programs and data thereon, and a processor, coupled to the storage device and the mobile device interface, the processor being configured for processing files to be provisioned on a home device.

Abstract: A system for automatically processing claims is disclosed. The system includes an application that runs on a computer. Technicians use the application to complete claims information. Claims information includes information related to damage to a company asset. The system can determine the nature and possible location of a malfunction and redirect technician resources appropriately. In another aspect, the system can receive information from multiple technicians and can determine if a single incident caused multiple technicians to be deployed and can produce a single bill that includes the costs associated with dispatching multiple technicians.

Abstract: Methods and apparatus are disclosed for a technician to access a systems interface to back-end legacy systems by voice input commands to a speech recognition module. Generally, a user logs a computer into a systems interface which permits access to back-end legacy systems. Preferably, the systems interface includes a first server with middleware for managing the protocol interface. Preferably, the systems interface includes a second server for receiving requests and generating legacy transactions. After the computer is logged-on, a request for voice input is made. A speech recognition module is launched or otherwise activated. The user inputs voice commands that are processed to convert them to commands and text that can be recognized by the client software. The client software formats the requests and forwards them to the systems interface in order to retrieve the requested information.

Abstract: Management of trouble tickets for a circuit is provided. A method and system provides a plurality of management tools that enable a user to obtain, verify, and manage information related to a trouble ticket to ensure compliance with federal standards and proper resolution and billing for problems experienced for a customer. With the method and system, the user may open a trouble ticket, close the trouble ticket, and bill a customer for services associated with resolving the trouble ticket.

Abstract: Network elements and resources associated with the network elements are manageable by multiple management systems. A request for network element resource management information is transmitted to at least two network management systems, and a reply identifying the network elements that are managed by the respective network management systems from the at least two network management systems is received.

Abstract: Methods, apparatus, and computer program products provide dynamic replacement communication identification (ID) service. A request is received from a user for dynamic replacement communication ID from a current location of the user. The user requesting dynamic replacement communication ID is authenticated. A user profile of the user requesting dynamic replacement communication ID is retrieved. A current profile of the current location is replaced with the user profile of the user.

Abstract: Methods, computer program products, and systems are provided for creating a service order control system (SOCS) report. SOCS data is received from a SOCS database, and input in regard to configuring an output format for a SOCS status report is received. The input includes information detailing at least one data field that will be comprised within the SOCS status report. The SOCS data that is respectively associated with each data field comprised within the SOCS status report is retrieved. As a result, a SOCS status report is generated.

Abstract: Systems, methods and computer program products for Internet Protocol Television media connect are provided. Exemplary embodiments include a content management method, including searching for locations of local audio/video assets available on a local area network, aggregating the locations of the local audio/video assets on a device on the local area network and presenting the local audio/video assets on a communications device coupled to the local area network.