Abstract: Exemplary embodiments include methods, systems, and storage mediums for implementing issue notification and resolution activities. A method includes receiving a request for access to a network service from an end user client system associated with an account. Upon determining an issue is associated with the account, the method includes flagging a user profile for the account to reflect the issue. Flagging accounts includes assigning a unique flag for each type of issue for determining a location for routing the request associated with flagged user profiles. The method also includes redirecting the request for access to a web server of the service provider network. Upon successful resolution of the issue, the method includes providing access to the network service for the end user client system.

Abstract: Methods, systems, and storage mediums for implementing intelligent agent services are provided. A method includes generating an ontological domain for an individual based upon information elements. A set of information elements represents a behavior of the individual at a point in time. Generating the ontological domain includes creating subdomains of contextually organized collections of sets of information elements, where the subdomains include any orthogonally related data identified among behaviors. The method also includes determining relevance of relationships among the information elements in the ontological domain. The relevance is determined based upon measurable aspects, whereby a relationship determined to be relevant is identified as an interest of the individual.