Abstract: Methods and systems for identifying redirected calls are provided. A particular method includes receiving a redirected call. When the redirected call is redirected from a first address, the method includes generating a first distinctive ring at a communication device. When the redirected call is not redirected from the first address, the method includes generating a second distinctive ring at the communication device.

Abstract: Exemplary embodiments relate to methods, systems, and storage mediums for providing a disciplined approach to managing accelerated performance activities. The method includes identifying an opportunity; developing an activity list of at least one of a task and a behavior that relate to the identified opportunity; performing a time study associated with the task and the behaviors; collecting a time study data resulting from the time study; collecting a performance data resulting from an actual performance of work activities, wherein the performance data includes a quality indicator; creating a scorecard for analyzing the correlation between the time study data and the performance data; identifying a issue presented as a result of analyzing the time study data and the performance data; generating and implementing a roadmap for resolving the issue; and training a individual affected by the roadmap in accordance with an action item contained in the roadmap.

Abstract: A home gateway system (20) includes a transceiver (50) connected to a switch (52). A processor (54) is connected to the switch (52) and provides intelligent functions for the switch (52). A router (56) is connected to the switch (52). The router (56) upon receiving a data packet from an internal port where the data packet has an external address, routes the data packet through the switch (52) to the processor (54). The processor (54) directs the transceiver (50) to establish a telephony connection with an internet service provider (34) and sends the data packet to the internet service provider (34).

Abstract: A system and method of communicating video content is disclosed. In a particular embodiment, the method includes communicating a selection of a channel from a set-top box device to at least one server of an Internet Protocol Television (IPTV) system. The method also includes receiving a still image associated with a program of the selected channel and receiving data related to the selected channel at the set-top box device. Additionally, the method includes transmitting the still image and the data related to the selected channel to a display device. Further, the method includes receiving a multicast stream of video content of the selected channel at the set-top box device and transmitting the video content to the display device, in response to a selection of an accept channel command.

Abstract: A method for computing matching windows for delta compression. The method computes pairs of matching source and target data segments irrespective of target data segment size or file offset. The method includes (1) representing a large source data file by a sequence of fixed-size segments; (2) computing a signature for each data segment using its contents such that, with a strong likelihood, two segments are the same if their signatures match; (3) parsing target data using a prefix matching method on such a sequence of signatures of source data to compute matching sequences of segments; and (4) merging closely matched segments as necessary to form matching windows.

Abstract: A credit card transaction authorization method includes receiving information concerning a prospective remote credit card transaction with a credit card, obtaining location information from a wireless network provider for a wireless terminal that is associated with a cardholder of the credit card for the prospective credit card transaction, and correlating a location of the wireless terminal with a registered purchasing location associated with the user. Authorization information for the prospective credit card transaction may be generated in response to a result of the correlation of the location of the wireless terminal and the registered purchasing location. Credit card transaction servers and computer program products are also provided.

Abstract: Methods and systems are provided for processing data in association with an operation performed by a technician at a customer service location in a telecommunications system. In one embodiment, the method includes transmitting data related to at least one piece of existing telecommunications equipment being used in connection with the special service at the customer service location; communicating at least one alternative candidate for the existing telecommunications equipment through at least one graphical user interface to the technician at the customer service location; and, generating change data including at least one new candidate selected from a group of the alternative candidates for replacement of the existing telecommunications equipment at the customer service location. Computer-readable media embodiments of the present methods are also provided.

Abstract: A method and a system for providing remote set-top box access functions in an Internet browser extension based on advertisement metadata is disclosed. A meta-data tag associated with an advertisement embedded on a currently viewed web page is scanned. It is determined that the meta-data tag is related to entertainment content. A media manipulation action for the entertainment content is determined. A notification that the media manipulation action is available for the entertainment content is displayed. Controls to store the media manipulation action on a user account are provided, and the manipulation action is stored to the user account.

Abstract: A method and a system for providing remote set-top box access functions in an Internet browser extension is disclosed. Web page content of a currently viewed web page is compared to an entertainment content database. The web page content is determined to be associated with entertainment content in the entertainment content database. Also, it is determined that there is a media manipulation action for the entertainment content, and a notification that the media manipulation action is available for the entertainment content is displayed.

Abstract: A method includes receiving content from a provider, storing the content at a location of a local cache, and transmitting a request for the content from a user device to a transport proxy server. The method also includes receiving an indicator from the transport proxy server, and accessing the content from the location of the local cache.

Abstract: A computer implemented method includes determining, at a Wireless Local Area Network (WLAN) base station, that a mobile device capable of communicating via a Wireless Wide Area Network (WWAN) and via the WLAN is within a range of the WLAN base station. The computer implemented method includes sending a registration message including an Internet Protocol (IP) address from the WLAN base station to the mobile phone device. The mobile device sends a call forwarding message from the mobile phone device to a network element of the WWAN after receiving the registration message. The call forwarding message redirects a call destined for the mobile phone device to the WLAN base station for transmission to the mobile phone device. The computer implemented method includes receiving the redirected call from the WWAN.

Abstract: A computer-readable device is provided to a user. The device has unique and unalterable identification data set by its manufacturer, and application data stored therein by a party other than the manufacturer. The identification data and the application data from the device are collected based on an attempt by the user to access a first Web resource. The device is authorized or unauthorized based on the identification data and the application data. If the device is unauthorized, access to the first Web resource is denied and the user is forwarded to a second Web resource. If the device is authorized, access is authorized or unauthorized based on a rule record associated with the device. If access is authorized, the user is enabled access to the first Web resource. If access is unauthorized, access to the first Web resource is denied and the user is forwarded to a third Web resource.

Abstract: A system and method is provided for using location information associated with wireless devices. The system includes a wireless device, a location system, and a feature server. The wireless device includes any wireless apparatus having wireless communications capabilities. The location system can generate location information pinpointing the location of the wireless device. The feature server can use the location information to determine whether to execute an action in accordance with subscriber rules. A large number of applications may be implemented to execute the action via a number of communication channels, including without limitation, a wireless communications network, a computer network, and a public switched telephone system, for example.

Abstract: Attachments that are received through one or more message transport services are processed. An object identifier is received through an electronic message received through one of a plurality of message transport services. A thumbnail graphic of a portion of the contents of the object associated with the object identifier is generated and displayed in a display window.

Abstract: An enhanced data communication node is disclosed. The data communication node can be coupled to a local area network and a wide area network for transferring data traffic between the two networks according to a first protocol, for example, a frame relay protocol. The data communication node includes a network reporting element capable of monitoring management information of an intermediate network coupled into a data communication path to the wide area network. The management information includes service level information of the intermediate network and equipment fault information of a bridging device coupled to the data communication node and the intermediate network. The bridging device encapsulates data according to a second protocol, for example, a Digital Subscriber Line (DSL) protocol. The encapsulating is transparent to the transfer of data between the local area network and the wide area network by the data communication node.

Abstract: A method for determining performance of data communication lines in a DSL network is provided. The method includes determining a performance metric for at least one line from a first set of data that included measurements for each of a plurality of parameters related to the at least one line; establishing a benchmark utilizing a second set of measurements that includes at least one additional measurement for the plurality of parameters; and comparing the performance metric with the benchmark to determine the performance of the at least one line.

Abstract: Methods and apparatus for a call center system are disclosed for an agent to answer calls from customers of a business. A disclosed example call center system has a database to store customer data and a script generator to provide scripts for dialog with a customer. The system also may include an agent terminal with a phone and a user interface. The user interface screen has a passive focus screen area to display at least one of customer data and a reason for the customer inquiry to the call center. An active communicate screen area displays a script of dialog text relating to the customer inquiry. An active actions screen area displays information to launch an action to facilitate a response to the customer inquiry. A passive support screen area displays information relating to actions available to the call center representative in the active communicate and actions screen areas.

Abstract: Embodiments of the present invention provide a network based voice mail system that includes advantages of traditional answering machines. When a call comes in that is not answered, a Remote Answering Device may pick up after a preselected number of rings and play a prerecorded greeting that is stored locally and then prompt the caller to wait for the beep. The Remote Answering Device may use three-way calling service to conference the user's voice mail number into the call. When a conference call is established it plays the beep and then plays the message which is being recording live on the speaker. If a call is received by the network based voice mail system that did not first pass through the Remote Answering Device, the network based voice mail system may synchronize the Remote Answering Device with the network based voice mail system.

Abstract: A method for providing delivery of segmented data files including a method for providing distributed delivery of segmented data files. The method includes receiving a request to send a data file to a target device. A directory is queried for one or more segments corresponding to the data file, where each of the segments includes a pointer to a data bundle located at one or more source locations. One of the source locations is selected for each of the segments. The data bundle from each of the selected source locations is transmitted to the target device.

Abstract: According to exemplary embodiments, a content-access information database and a subscriber attribute database are merged to create a subscriber information database. A data analyzer, such as a data mining application, provides tools for identifying desirable subscribers within the merged database.