Abstract: A method that incorporates a detailed, precise procedure of designing a user interface by utilizing agent behavioral models. This method applies quantitative and qualitative agent behavioral models derived through the Categorize Describe-Model (CDM) methodology to the iterative design stage of interface development. The method includes: (1) categorizing at least two users; (2) validating targeted user behaviors and preferences; (3) capturing emergent behaviors and preferences; (4) tracking design requirements and implementations; (5) accommodating diversity in performance and preference during interactive testing; and (6) customizing a user interface design to each of the at least two users.

Abstract: A method for location-based communicating includes identifying a service provider based on information received from a requesting party at a networked communications apparatus. The method also includes determining whether a plurality of predefined service areas have been defined for the identified service provider. When the plurality of the at least one predefined service areas have been defined for the service provider, determinations are made as whether the requesting party is in one of the predefined service areas. When the requesting party is in a predefined service areas, information specified for a service location for the predefined service area is forwarded to the requesting party.

Abstract: Systems and techniques for estimation of item ratings for a user. A set of item ratings by multiple users is maintained, and similarity measures for all items are precomputed, as well as values used to generate interpolation weights for ratings neighboring a rating of interest to be estimated. A predetermined number of neighbors are selected for an item whose rating is to be estimated, the neighbors being those with the highest similarity measures. Global effects are removed, and interpolation weights for the neighbors are computed simultaneously. The interpolation weights are used to estimate a rating for the item based on the neighboring ratings, Suitably, ratings are estimated for all items in a predetermined dataset that have not yet been rated by the user, and recommendations are made of the user by selecting a predetermined number of items in the dataset having the highest estimated ratings.

Abstract: Systems and techniques for generating item ratings for a user in order to allow for recommendations of selected items for that user. A set of known ratings of different items for a plurality of users is collected and maintained, and these known ratings are used to estimate rating factors influencing ratings, including user and item factors. Initial user and item factors are estimated and new user and item factors are successively added, with the original rating factors being progressively shrunk so as to reduce their magnitude and their contribution to the rating estimation as successive factors are added. When an appropriate number of user and item factors has been estimated, the rating factors are used to estimate ratings of items for a user, and the estimated ratings are employed to generate recommendations for that user.

Abstract: A method and system include routing telephone calls from multiple private networks via public lines and trunks in a public switched telephone network (PSTN) to a host switch, at which the connections would begin to run parallel. The host switch routes the telephone calls via a private trunk group to a private facility, such as an electronic tandem network (ETN) node or an asynchronous transfer mode (ATM) switch. If the private trunk group is full or unavailable, the host switch routes the telephone calls over alternate private or public trunk groups and selected carriers.

Abstract: A method and system for error prevention and recovery of voice activated navigation through a menu having plural nodes provides situation dependent utterance verification by relating confirmation to utterance determination confidence levels. In one embodiment, a high confidence level results in implicit confirmation, a medium confidence level results in explicit confirmation and a low confidence level results in a concise interrogative prompt of a single word that requests the user to repeat the utterance. In situations where voice recognition is difficult, dual modality with DTMF navigation is provided as an option for menu selections.

Abstract: A central host performs an automated method of updating multiple remote devices. In one embodiment, the host recognizes a predetermined download time and, in advance of the download time, transmits a calendar update to multiple remote devices. The calendar update includes the download time, and the remote devices may utilize the download time to set calendar reminders for entering an active state. Within a short time after reaching the download time, the host pushes download data to the remote devices by broadcasting the download data. In one aspect, the host may receive message acknowledgements from remote devices in response to a first calendar update, and the host may automatically transmit additional calendar updates to any remote devices that did not receive the first calendar update. Additional embodiments involve related methods and the terminal devices that receive the updates.

Abstract: A computer program for routing a service call from a calling party to a service network having a plurality of service network locations, the program stored in a computer-readable medium. The program includes receiving a service call request to connect the calling party to one of the service network locations, determining a location of the calling party by searching a Number Plan Area (NPA) table to determine an NPA of the calling number of the calling party, identifying one of the service network locations for receiving the service call request, and identifying routing information for routing the service call request to the receiving service network location, and completing the service call request to the receiving service network location.

Abstract: A method of presenting instructions to a user sending an incoming communication to a service center includes presenting a menu to the user. The menu includes a plurality of procedure descriptors to the user. The user is presented, according to a selection of one of the procedure descriptors by the user, a sequence of instructions which enable completion of a procedure described by the selected procedure descriptor. The incoming communication is transferred at a position in the sequence of instructions to a representative. The incoming communication is also transferred back to the same position in the sequence of instructions.

Abstract: A computer readable medium that stores a computer program for providing communications service provider information to a mobile station includes a storing code segment that stores data for communications service providers corresponding to market areas. The computer readable medium includes an identifying code segment that identifies at least one communications service provider from the data for communications service providers based on at least one of a class of service and an account of the mobile station. The computer readable medium includes a transmitting code segment that enables transmission of data indicating the identified at least one communications service provider to the mobile station.

Abstract: Disclosed are methods, systems, and computer-readable media for tracking dialog states in a spoken dialog system. The method comprises casting a plurality of dialog states, or particles, as a network describing the probability relationships between each of a plurality of variables, sampling a subset of the plurality of dialog states, or particles, in the network, for each sampled dialog state, or particle, projecting into the future, assigning a weight to each sampled particle, and normalizing the assigned weights to yield a new estimated distribution over each variable's values, wherein the distribution over the variables is used in a spoken dialog system. Also disclosed is a method of tuning performance of the methods, systems, and computer-readable media by adding or removing particles to/from the network.

Abstract: Disclosed herein are systems, methods, and computer-readable media to represent, store, and manipulate metadata. The method for representing metadata includes defining a map to metadata stored in a global database for each of a plurality of metadata containers, receiving a query for metadata associated with a file, determining which of the plurality of metadata containers the query requires, and responding to the query based on metadata associated with the file from the global database retrieved using the corresponding map for the determined metadata container.

Abstract: Communications are routed in a communications network based on a location of a requesting party. A communication from the requesting party is received. A location of the requesting party is determined using a geographic address which defines the smallest of two of a set of multiple geographic areas defined by multiple available geographic addresses for the location of the requesting party. A communications destination address for the communication is selected, from multiple possible communications destination addresses, based on the location of the requesting party. The communication is forwarded to the selected communications destination address.

Abstract: A central host performs an automated method of updating multiple remote devices. In one embodiment, the host recognizes a predetermined download time and, in advance of the download time, transmits a calendar update to multiple remote devices. The calendar update includes the download time, and the remote devices may utilize the download time to set calendar reminders for entering an active state. Within a short time after reaching the download time, the host pushes download data to the remote devices by broadcasting the download data. In one aspect, the host may receive message acknowledgements from remote devices in response to a first calendar update, and the host may automatically transmit additional calendar updates to any remote devices that did not receive the first calendar update. Additional embodiments involve related methods and the terminal devices that receive the updates.

Abstract: A method for creating an electronic marketplace includes receiving from a first client a request to create an electronic marketplace and receiving information about a product associated with the marketplace. The information includes at least one of first product information and a reference to second product information. The method also includes creating a marketplace metacatalog associated with the marketplace using a template, storing the first product information in the marketplace metacatalog if the information about the product includes the first product information, and associating the reference to the second product information with the marketplace metacatalog if the information about the product includes the reference. The method further includes communicating at least a portion of at least one of the first product information and the second product information to a second client using the marketplace metacatalog.

Abstract: A communications services network platform has a multi-layered software architecture residing on a host computer. The network platform connects to a communications network and includes a call processing stack, a link layer, and a service support subsystem. The call processing stack implements call processing by processing events associated with a communication path through the communications network and has an application layer, representing each active call being processed by the call processing stack, and a resource layer, including software abstractions of physical resources located outside the host computer. The link layer manages a communications link between physically connected physical resources and the call processing stack. The service support subsystem executes services requested by the call processing stack. The platform manages and controls communications events associated with the communication path to complete a request for services between nodes on the communication network.

Abstract: A method of presenting instructions to a user sending an incoming communication to a service center includes presenting a menu to the user. The menu includes a plurality of procedure descriptors to the user. The user is presented, according to a selection of one of the procedure descriptors by the user, a sequence of instructions which enable completion of a procedure described by the selected procedure descriptor. The incoming communication is transferred at a position in the sequence of instructions to a representative. The incoming communication is also transferred back to the same position in the sequence of instructions.

Abstract: A mobile station is used by one of a plurality of subscribers of a home area wireless service provider. The mobile station includes a memory for storing a home area wireless network identity and a plurality of preferred wireless network identities. The mobile station further including a controller controlling said mobile station to connect to the home area wireless network when in a home area and controlling said mobile station to connect to one of the preferred wireless networks when outside the home area.

Abstract: A method for location-based communicating includes defining at least one predefined service area for a service provider. A networked communications apparatus receives a communication including a first identifier that identifies the service provider based on input from a requesting party. A determination is made as to whether multiple predefined service areas have been defined for the service provider based on receiving the communication at the networked communications apparatus. A determination is made as to whether the requesting party is in one of the predefined service areas, when the multiple predefined service areas have been defined for the service provider. A determination is made as to which of the predefined service areas the requesting party is in, when the requesting party is in one of the predefined service areas. Information specific to a service provider location is provided for the determined predefined service area the requesting party is in.

Abstract: A method of collecting information includes sending a text markup programming language query script, using a session initiation protocol message, to a communications device. The query script includes at least one location query to determine a location of the communications device. The method of collecting information also includes receiving a response to the query script including at least one response to the at least one location query from the communications device. The at least one response to the at least one location query is automatically generated by the communications device.