Abstract: Intelligent call transcript systems and methods are disclosed. An intelligent call transcript system can create a transcript of a telephonic communication and supplement the transcript with additional information automatically or upon request. Additional information may be added when key words are detected, such as adding acronym expansion when an acronym is detected or adding identifying information to an important task when mention of the task is detected. Portions of the transcript may also be sent as messages, text-based or audio, upon detection of key words or at the instruction of a user or device.
Type:
Application
Filed:
December 19, 2008
Publication date:
June 24, 2010
Applicant:
AT&T Mobile II, LLC
Inventors:
Jeffrey Mikan, Justin McNamara, John Lewis, Fulvio Cenciarelli