Abstract: Systems, methods, and software can be used to establish collaborative communications. In some aspects, a server receives a contact search request from an application of a first organization, the contact search request including contact information. The server determines a second organization, wherein the second organization is connected to the first organization to enable a user of the first organization to search a user directory of the second organization. The server determines a subset of the user directory of the second organization that can be searched by the user of the first organization. The server transmits, to the application of the second organization, the contact information and information of the determined subset of the user directory of the second organization. The server receives a contact search result from the application of the second organization. The serer transmits the received contact search result to the application of the first organization.

Abstract: Systems and methods are disclosed for providing personnel status tracking in crisis situations, using crisis communications management systems. In particular, the systems and methods implement personnel status tracking using unified crisis notification management to multiple users and event management.

Abstract: A method for managing crisis-related communications includes storing, in a repository, data regarding entities and data indicating relationships between entities. Crisis-related information items are received from a plurality of originating entities. Each crisis-related information item includes metadata attributes. For each crisis-related information item, a set of recipient entities is identified based on the metadata attributes, and the data regarding entities and the data indicating relationships between entities stored in the repository. For a particular crisis-related information item, a new message associated with the particular crisis-related information item is composed. The new message is distributed to a corresponding set of recipient entities identified for the particular crisis-related information item.

Abstract: Systems, methods, and software can be used to establish collaborative communications. In some aspects, a server receives a contact search request from an application of a first organization, the contact search request including contact information. The server determines a second organization, wherein the second organization is connected to the first organization to enable a user of the first organization to search a user directory of the second organization. The server determines a subset of the user directory of the second organization that can be searched by the user of the first organization. The server transmits, to the application of the second organization, the contact information and information of the determined subset of the user directory of the second organization. The server receives a contact search result from the application of the second organization. The serer transmits the received contact search result to the application of the first organization.

Abstract: A system and a method are disclosed for predicting potential reach of an alert to a targeted audience, targeted personal delivery devices and targeted non-personal notification delivery devices in an emergency mass notification system. The system and method optimize alert deliveries based on the predicted reach.

Abstract: A system and a method are disclosed for predicting potential reach of an alert to a targeted audience, targeted personal delivery devices and targeted non-personal notification delivery devices in an emergency mass notification system. The system and method optimize alert deliveries based on the predicted reach.

Abstract: A device is configured to detect congestion and throttle phone calls in a telephone communication system. The device receives, from a telephone dialing system, an indication indicating that a call to a phone number has successfully ended. In response to the indication, the device determines that a set of initial digits of the phone number matches a flooding group number of a flooding group, where the flooding group has a capacity limit. The device determines that a maximum number of concurrent active calls for the flooding group during a predefined period of time is within a predetermined threshold from the capacity limit of the flooding group and that no failed calls have occurred for the flooding group during the predefined period of time. In response to the determining, the device increases the capacity limit of the flooding group.

Abstract: Systems and methods are disclosed for providing personnel communications management within an enterprise or group of related enterprises during crisis situations. In particular, the systems and methods provide event management, shared situational awareness, personnel tracking, and unified crisis notification management to multiple users.

Abstract: A system and a method are disclosed for predicting potential reach of an alert to a targeted audience, targeted personal delivery devices and targeted non-personal notification delivery devices in an emergency mass notification system. The method includes receiving recipients and alert delivery devices data which define a targeted audience and devices of an emergency alert. The method further comprises evaluating contact and configuration data targeting quality rating, tracking data targeting quality rating and real-time data targeting quality rating based on the received recipients and devices data and a data sources repository. Responsive to the targeting quality ratings and prediction weighting data (e.g., numeric weights and descriptive thresholds), the method generating one or more predictions of the potential reach of the alert based on the targeting quality ratings.

Abstract: Systems and methods are disclosed for providing personnel communications management within an enterprise or group of related enterprises during crisis situations. In particular, the systems and methods provide event management, shared situational awareness, personnel tracking, and unified crisis notification management to multiple users.

Abstract: A device is configured to detect congestion and throttle phone calls in a telephone communication system. The device receives, from a telephone dialing system, an indication indicating that a call to a phone number has successfully ended. In response to the indication, the device determines that a set of initial digits of the phone number matches a flooding group number of a flooding group, where the flooding group has a capacity limit. The device determines that a maximum number of concurrent active calls for the flooding group during a predefined period of time is within a predetermined threshold from the capacity limit of the flooding group and that no failed calls have occurred for the flooding group during the predefined period of time. In response to the determining, the device increases the capacity limit of the flooding group.

Abstract: A crisis-related information hub manages the exchange of crisis-related information among multiple individual users and organizations. A safety communications service (SCS) manages information flow between users and organizations without compromising the security of the private networks of organizations protected by firewalls. The SCS manages relationship data for controlling what information is received by particular users and organizations, providing subscription services including relationship generation services based on configurable business rules. User-initiated communications are routed to multiple organizations and/or other users based on configurable business rules using user and organization attributes. Organization-initiated communications are routed to individual users or organizations based on configurable business rules using user and organization attributes.

Abstract: A device is configured to detect congestion and throttle phone calls in a telephone communication system. The device is configure to receive, from a telephone dialing system, an indication indicating a call failure to a phone number; determine that the phone number matches a flooding group number based on initial digits of the phone number, the flooding group number associated with a flooding group, the flooding group including a plurality of phone numbers with initial digits having identical values to the flooding group number; determine a time of the call failure and a number of concurrent active calls for the flooding group at the time of the call failure; and in response to the number of concurrent active calls at the time of the call failure exceeding a predefined threshold, update a capacity limit for the flooding group based on the number of concurrent active calls.

Abstract: A system and a method are disclosed for predicting potential reach of an alert to a targeted audience, targeted personal delivery devices and targeted non-personal notification delivery devices in an emergency mass notification system. The method includes receiving recipients and alert delivery devices data which define a targeted audience and devices of an emergency alert. The method further comprises evaluating contact and configuration data targeting quality rating, tracking data targeting quality rating and real-time data targeting quality rating based on the received recipients and devices data and a data sources repository. Responsive to the targeting quality ratings and prediction weighting data (e.g., numeric weights and descriptive thresholds), the method generating one or more predictions of the potential reach of the alert based on the targeting quality ratings.

Abstract: A system and a method are disclosed for predicting potential reach of an alert to a targeted audience, targeted personal delivery devices and targeted non-personal notification delivery devices in an emergency mass notification system. The method includes receiving recipients and alert delivery devices data which define a targeted audience and devices of an emergency alert. The method further comprises evaluating contact and configuration data targeting quality rating, tracking data targeting quality rating and real-time data targeting quality rating based on the received recipients and devices data and a data sources repository. Responsive to the targeting quality ratings and prediction weighting data (e.g., numeric weights and descriptive thresholds), the method generating one or more predictions of the potential reach of the alert based on the targeting quality ratings.

Abstract: In order to improve communication and coordination among organizations, an information-management system conducts managed communication (including tracked delivery and duplication avoidance) with information systems, information sources and electronic devices used by organizations. In particular, in response to a message about a current or potentially imminent event (such as an emergency or a crisis situation), the information-management system generates an inter-organization message about the event based on information-sharing rules of at least an organization in the organizations that specify sharable information across the organizations and non-sharable information across the organizations. These inter-organization messages include the sharable information and generalized information corresponding to the non-sharable information to control distribution across the organizations of information about: the organizations, members of the organizations, and/or the event.

Abstract: Systems and methods are disclosed for providing personnel communications management within an enterprise or group of related enterprises during crisis situations. In particular, the systems and methods provide event management, shared situational awareness, personnel tracking, and unified crisis notification management to multiple users.

Abstract: Systems and methods are disclosed for providing personnel communications management within an enterprise or group of related enterprises during crisis situations. In particular, the systems and methods provide event management, shared situational awareness, personnel tracking, and unified crisis notification management to multiple users.

Abstract: A system and a method are disclosed for delivering an alert from a mobile device. The method comprises using a mobile device to receive an alert initiation request, where the alert initiation request includes metadata of an alert to be delivered. The method extracts the metadata from the alert initiation request and persistently stores the extracted metadata in a first storage place. The method further securely transmits the alert initiation request and extracted metadata to one or more communication systems.

Abstract: A crisis information exchange manages the exchange of crisis-related information among multiple individual users and organizations. A safety communications service (SCS) manages information flow between users and organizations without compromising the security of the private networks of organizations protected by firewalls. The SCS manages subscription data for controlling what information is received by particular users and organizations, providing subscription services including automated subscriptions services based on configurable business rules. User-initiated communications are routed to multiple organizations and/or other users based on configurable business rules. Organization-initiated communications are routed to multiple individual users and/or organizations based on configurable business rules.