Abstract: A computer-implemented method of processing an emergency call reported to a Public Safety Answering Point (PSAP) by a user of a first communication device can include an Emergency Service Routing Proxy (ESRP) performing a search operation to track location data of the first communication device in response to receiving an emergency callback request from the PSAP that has received an emergency call from a first communication device. The callback request can be forwarded to a most appropriate gateway of a carrier according to the first communication device's location data. An SIP INVITE request comprising a new header including a request for forking SMS for initiating, at the carrier a procedure for retrieving mobile network addresses of communication devices that are co-located to the first communication device can be sent in response to the callback request not being answered by the first communication device.

Abstract: A method of processing an emergency incident reported to a PSAP by a plurality of callers can include checking, at the PSAP, if video calls have been received from the same specified location within a predetermined time period, and if it is determined that there are such further video calls, feeding at least a part of the video call and the further video calls to a ML classifier unit. The ML Classifier unit can identify if there are similarities between the video call and the further video calls. If there exists similarity between the video call and at least one further video call, a determination about which one of the video calls t uses less resources (e.g. less bandwidth). That video call can then be utilized and other similar calls can be adjusted to reduce the bandwidth further (e.g. converted to audio calls, etc.).