Abstract: The invention relates to a virtual queuing system for managing a virtual queue for a resource, the system comprising a plurality of user devices and a virtual queue management unit, where each user device is configured to: allow a user to join a virtual queue for the resource by creating a virtual queue entry associated with the user device; wherein the virtual queue management unit is configured to: maintain a virtual queue comprising a sequence of virtual queue entries; and manage the virtual queue by sequentially removing virtual queue entries from the virtual queue and providing each user device associated with a removed virtual queue entry with an access pass allowing the user to access the resource; wherein the virtual queue management unit is further configured to: receive user behaviour data associated with one or more virtual queue entries that are within the virtual queue or that have been removed from the virtual queue; and vary the management of the virtual queue in response to the received user b

Abstract: The invention relates to a virtual queuing system for managing a virtual queue for a resource, the system comprising a plurality of user devices and a virtual queue management unit, where each user device is configured to: allow a user to join a virtual queue for the resource by creating a virtual queue entry associated with the user device; wherein the virtual queue management unit is configured to: maintain a virtual queue comprising a sequence of virtual queue entries; and manage the virtual queue by sequentially removing virtual queue entries from the virtual queue and providing each user device associated with a removed virtual queue entry with an access pass allowing the user to access the resource; wherein the virtual queue management unit is further configured to: receive user behaviour data associated with one or more virtual queue entries that are within the virtual queue or that have been removed from the virtual queue; and vary the management of the virtual queue in response to the received user b