Abstract: An automated product registration system registers a product in response to an incoming telephone call. Outbound telephonic notifications are sent based on user responses during the product registration. The notification can be a product recall alert, information about a complementary product and/or new feature the user showed interest in, and/or an option to extend warranty coverage. The system can transfer the user to a live agent when the user requests more information.

Abstract: A system is responsive to voice commands and requests from a user to access and search distributed data resources. The system may include a speech recognition engine configured to receive a spoken command from the user. A processor is configured to identify a service requested by the user from the spoken command. A search engine is configured to associate the user with other services providing offerings available to the user. A speech synthesizer provides an output to the user that conveys the requested information. The processor may be configured to respond to a spoken selection made by the user to selectively provide the requested information and the offerings to the user. The speech synthesizer is responsive to the processor for converting the information retrieved from the selected service in a format that is audible to the user.

Abstract: A notification system and an automated product registration system are disclosed. The notification system may contact multiple persons simultaneously and use text-to-speech to speak a message to each person over the phone. The notification system may first determine whether a live person has answered the phone before speaking the message. The notification system may be used in conjunction with an automated voice-activated product registration system.

Abstract: An exemplary embodiment of a system, method and computer program product for interactive voice notification is disclosed. The method for notifying a user of an event can include the steps of: receiving user input on notification criteria; listening for an event; detecting the event; calling the user by telephone when the detected event matches the notification criteria; requesting a user response indicating a live person answered the telephone; receiving the user response indicating the live person answered the telephone; and providing the user with information about the event. In one embodiment, the method can further include: requesting a user authentication; determining if the user authentication is valid; and not providing the user with the information about the even if the authentication is not valid. In another exemplary embodiment, the method can further include: storing the detected event in a database; and querying the database for events matching the notification criteria.

Abstract: The present invention relates to a system for on-demand user-specific audio content. The system may include a telco interface, a content transformer, and interfaces to data providers. The telco interface may be configured to provide access to users over a public switched telephone network. A user may access the system utilizing a single telephone number, which may be toll-free to provide an easier method of accessing the system. As the system answers a call from a user, the telco interface may be further configured to provide an audio interface for users to interact with to access and to retrieve user-specific audio content from the system. With the audio interface, users may vocally request an item of information. Automated voice recognition units of the telco interface speech process the request into a speech data value, which is forwarded to the content transformer. The content transformer returns the corresponding audio content related to the speech data value, which is then replayed to users.