Abstract: Described herein are systems and methods for obtaining information and evaluating billing system process data to predict where problems occur. The systems and methods may be used to evaluate data collected over time by individual clients and their billing service providers. The systems and methods provide the ability to monitor any billing process and predict where problems and opportunities are in precise ways utilizing statistical rules and theories as well as control charts to analyze the existing billing data for clients to produce charts that reveal desired information, alerting the user to any exceptions, variations or abnormalities in the data as an exception report. Exceptions identified are presented in a summary file or other format allowing the user to quickly expose significant variation and assess the need for corrective action.