Abstract: A dialing list is managed, with human intervention, by obtaining a proposed call list for to-be-called (TBC) parties from a source, which list is displayed to a call center (CC) agent who selects one or more TBC parties, which causes generation of an agent-approved (AA) call list. Outbound calls are made using the AA call list. TBC parties not selected are not called by the dialing platform. The dialing platform responsive in-bound calls and non-productive (NP) calls. The AA call list is supplemented with NP call data such that TBC parties are linked to NP call data, thereby creating a productive TBC call list. A telecom session is initiated between the CC agent and the TBC called party.

Abstract: The redaction process/system operates on temporarily captured/saved audio file during an agent-customer-call center (CC) call. Voice-based audio data is captured and processed by monitoring data input from CC-agent into a defined data field (field in a CC-agent-presented form). The redact process generates a start-record time based upon initial data input into the field and further generates an end-of-recording (“EOR”) time for the field. The audio file is filtered and segments are permanently saved audio data (A-data) bounded by the start-record and EOR times. Thereafter, all stored audio data is deleted (preferably crypto-shredded) except the saved A-data to substantially eliminate retrieval of initially stored audio data. An IVR process can be used to trigger record ON/OFF instructions. Audio file segments can be trimmed with precursive and successive time periods to move the start and end times of the audio segments. System Operator sets time-trim periods.

Abstract: The redaction process/system operates on temporarily captured/saved audio file during an agent-customer-call center (CC) call. Voice-based audio data is captured and processed by monitoring data input from CC-agent into a defined data field (field in a CC-agent-presented form). The redact process generates a start-record time based upon initial data input into the field and further generates an end-of-recording (“EOR”) time for the field. The audio file is filtered and segments are permanently saved audio data (A-data) bounded by the start-record and EOR times. Thereafter, all stored audio data is deleted (preferably crypto-shredded) except the saved A-data to substantially eliminate retrieval of initially stored audio data. An IVR process can be used to trigger record ON/OFF instructions. Audio file segments can be trimmed with precursive and successive time periods to move the start and end times of the audio segments. System Operator sets time-trim periods.